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All reviews first floor waffles very clean hotel parking lot nice stay stay there again comfortable beds nice room pillows channels desk downtown
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Reviewed 7 October 2021

this was a one night stay on the way to Halifax. We checked in fairly late and were given a very nice room/it looks like the rooms have all been fully renovated.
Very comfortable beds and new carpets. Bathroom was adequate.
Breakfast was included next morning but served rather than being a buffet, due to covid. Inconsistent regulations with some hotels serving breakfast and others offering a buffet self-serve.

Date of stay: September 2021
    • Value
    • Sleep Quality
    • Service
1  Thank Barbara K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Janet Johnston, General Manager at Quality Inn & Suites Amsterdam, responded to this reviewResponded 13 October 2021

Good morning Barbara, thank you for taking the time to provide us with feedback. We are so glad to hear that you enjoyed your recent stay. We hope to see you again soon.

Take Care,
Rhea McKnight
Communications Coordinator
Amsterdam Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2021

This hotel inspired confidence with its attention to precautions to protect guests and staff from COVID risks while still providing a nice big comfortable room with lots of lights and electrical outlets, direct access to room from our parking spot, lots of hot water, and friendly helpful service despite the demands of these challenging days.

Room tip: Only the first floor was in use due to limited business during COVID restrictions.
Date of stay: September 2021
    • Value
    • Location
    • Service
Thank stampquestions
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Janet Johnston, General Manager at Quality Inn & Suites Amsterdam, responded to this reviewResponded 28 September 2021

Good morning,

We would like to thank you for taking the time to reach out. We are delighted that you were pleased with your recent stay at our hotel, including breakfast and the cleanliness of our hotel. Thank you so much for your business, and we look forward to seeing you in the future.

Kind regards,
Rhea McKnight
Communications Coordinator
Quality Inn & Suites Amsterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2021

This was one of the worst experiences I have had staying in this type of hotel which I do fairly frequently. Check-in took all of an hour. I booked through Booking.com and then the front desk wanted a $250 damage deposit. They said it was for incidentals, but in a hotel with no room service that was ridiculous. I have a Visa and a Mastercard. They both kept getting declined. I phoned both credit card companies. They both said my cards were fine and that they had no record of either being declined. So there is some glitch in your system which still hasn't been straightened out, but they ultimately gave me my key after giving $250 with my debit card.

Then I went to the room. Although it was cold and rainy out the a/c was on and the temperature was 16. It took over an hour to get the room up to a decent temperature by which time I was thoroughly chilled and miserable. Considering the weather, the heat should have been on.

And the TV. Nice big flat screen. But every time I changed channels there was a 5 second delay for the new station to load. It made scrolling through to find something to watch completely frustrating. So much for watching TV.

And the morning checkout. Because I had paid the damage deposit by debit they wouldn't return it before sending a staff member to check my room. Treating a guest like a 14 year old isn't the way to make them feel welcome and appreciated.

Michael O'Brien

Date of stay: September 2021
    • Rooms
    • Cleanliness
    • Service
Thank michaelob37
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Janet Johnston, General Manager at Quality Inn & Suites Amsterdam, responded to this reviewResponded 8 September 2021

Good morning Michael,

Thank you for taking the time to reach out and share your feedback.

On behalf of our entire team, I would like to apologize for the various issues with your recent stay. Your satisfaction is important to us, and I have shared this feedback with our management team. We are currently reviewing your feedback to ensure these issues do not occur in the future. Please reach out to our property Manager Marcia at (506)474-5050, if you would like to further discuss your experience.

We hope you will stay with us again in the future, so we can provide you with a superior experience.

Sincerely,
Rhea McKnight
Communications Coordinator
Quality Inn & Suites Amsterdam

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Reviewed 4 September 2021

I have travelled enough to know when I am at a property where ownership and staff care - this one of them. Excellent Property. We had king room on first floor with drive- up. Room spotless, and re done recently. Great shower so new and clean it shined.
No issues with noise and both my wife and I commented about the comfort of the bed.
They didn’t give in to the accountants because of Covid and hide behind that rational to cheapen the breakfast - they made it safe and still give a full offering. It was typical but very good.

One suggestion- more TV channels.

Great property good price great staff - highly recommend

Date of stay: September 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank NSTraveller493
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Janet Johnston, General Manager at Quality Inn & Suites Amsterdam, responded to this reviewResponded 10 September 2021

Good morning, thank you for taking the time to provide us with feedback. We are delighted that you enjoyed so many aspects of your recent stay, including the service provided by staff, cleanliness, and breakfast. We look forward to seeing you next time!

Sincerely,
Rhea McKnight
Communications Coordinator
Quality Inn & Suites Amsterdam

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Reviewed 15 August 2021

Still fairly new so not run-down or outdated. Decent pillows, mattresses, bathroom, staff, breakfast, etc.
When in town, always preferable to stay at such hotels/motels. But where such amenities are not available, then airbnb-type accommodations are an option.

Date of stay: August 2021
    • Value
    • Rooms
    • Service
Thank 23dariuss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Janet Johnston, General Manager at Quality Inn & Suites Amsterdam, responded to this reviewResponded 16 August 2021

Good morning, thank you for taking the time to reach out. We are glad to hear that you enjoyed your recent stay at our hotel. We hope to see you next time you are in the area.

Take Care,
Rhea McKnight
Communications Coordinator
Quality Inn & Suites Amsterdam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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