Awful.. first of all walk through cigarette smoke time after time to enter and butts everywhere. Rooms were clean but dated and whoever designed them didn’t have anyone in mind when they designed the washroom especially.. the worst I’ve ever seen .. not big enough for a child.. won’t return .
Hi Rhonda W,
We appreciate your feedback. It’s great to hear from our most valued guest. Thanks for your loyalty and for always staying with our Holiday Inn.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
Case Manager
IHG Hotels and Resorts Service
The hotel itself is fine. The hotel is very dated and can use some updating. The staff weren’t the friendliest. They didn’t have a bottle of water to purchase. Rooms were cleaned but lacked imagination. No microwaves in the room. But fine hotel for 1 night. For worth the prices they are charging however.
Dear avidtraveler3243,
Thank you for staying at our Holiday Inn St. John's Conference Centre while visiting St. John and providing feedback about your experience. It's a pleasure having you as our guest.
I would like to apologize for our rooms being dated, our staff's service and that there is no microwave in the room. We want our guests to encounter something else. I shared this information with our team to properly investigate. It is significant for all our guests to have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHG Hotels and Resorts Service
We booked two rooms at this hotel travelling with two families. We booked a hotel based on the pool and waterslides upon going to the pool in the evening. The waterslides were closed despite calling before booking to ensure that the slides would be open. We were told that this was the first evening that the pools would be open along with the slides on a non-weekend for the summer. Therefore, we booked two rooms.
We ended up with very upset kids who were unable to use sides. Upon calling the front desk the receptionist told us that there was a sign up, indicating that the pool was supposed to be open with the slides, but the message didn’t get pass along to staff. She told me she would follow up on it and call me back however she never did. I also sent an email to the hotel outlining the concerns and no one ever emailed me back.
We stayed on the first floor the first rooms pass a beauty salon. They were cobwebs in the window and mould on the wall. There was no conditioner in the shower, and when we tried to use shampoo, the middle holding fell off, landing on the floor of the shower..
we are not picky travellers but the money we spent to stay here for multiple families, and not having the slides and being provided or false advertisement, and no one following up with us is not good enough for the price we paid.
Dear Courtney P,
Thank you for staying at our Holiday Inn St. John's Conference Centre while visiting St. John's and providing feedback about your experience. It's a pleasure having you as our guest.
I would like to apologize for our water slides being out of order and our room's cleanliness. We want our guests to encounter something else. I shared this information with our team to properly investigate. It is significant for all our guests to have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.
I hope to welcome you again in the future.
Best regards,
Ben W.
Case Manager
IHG Hotels and Resorts Service
The room was dirty when we arrived, we contacted the front desk in person because we couldnt get through on the phone. We told them about the cob webs and mosquitoes that were all over the walls and ceilings by the door. They said they would come look at it and never did. The sheets are gross and arent white. The room is dark, damp and the windows are dirty. The balcony is full of build up and algae, no maintenance what so ever done to it. We didn't use it! There was food everywhere in the hallways outside of peoples doors all night, the hallways stink like food and must. The elevator is broken. We were supposed to stay for 2 nights and we are only staying for 1 night because we aren't comfortable. Tried to contact them to cancel and they tell us we have to cancel through Expedia, we get in contact with Expedia and they tell us they can't get in contact with the hotel. Very disappointed but we are still not staying. We left because we were actually afraid of getting bed bugs or something worse. When we complained that no one came to see us, they said that there was no housekeeping past 11pm. Just all round bad customer service and bad experience.
Hi staceylynn2017,
Thank you for sharing your experience and staying at the Holiday Inn Saint John's Conference Centre. We appreciate you choosing our IHG Hotels and Resorts for your getaway.
We aim to create exceptional guest experiences and innovate to be consistently preferred. I am sorry to learn about the issues during your stay. I have shared your comments with our hotel management so that actions will be taken to make your next stay with us better than the last. We take cleanliness very seriously at our hotel, and I am confident they will use this as a reference to prevent the challenges you experienced from occurring in the future.
We hope to welcome you back!
Always,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Clean, comfortable and better price than an Airnb.
After staying in a few dodgy Airnb properties & Bed n Breakfast this hotel was very clean, air conditioned and well located.
The pool was closed while we were there. I would have given 5 stars if it had been open.
Dear Travelling-Goddess,
Thank you for your feedback on your stay with us.
We hope to welcome you back and the pool will be open the next time.
Cheers!
