This was my second Double Tree hotel on my Canadian holiday and it was great. I chose a corner room with a harbour view and it was spacious, nicely decorated and comfortable. The guest laundry was easy to use and well located. The staff were very helpful. I was only here for one night before joining an expedition cruise but it was perfect for my needs, especially the easy walk to the waterfront shops and restaurants. Would recommend this hotel.
Thank you for your lovely review! We’re so pleased to hear that you enjoyed your stay and that our corner room with a harbor view provided the comfort you needed. It’s great to know that our location, guest laundry, and helpful staff made your short visit a positive experience before your expedition cruise. We appreciate your recommendation and hope to welcome you back on your next Canadian holiday!
This is actually the second time I’m staying here. My first visit, back in the summer of 2019, this hotel was undergoing a major renovation/rebranding. Now with all of the work completed, I was eager to return. Our harbor view room (two queen beds) was tastefully decorated and the view was as great as I remember. It is fascinating to watch all of the activity taking place on the offshore supply vessels and commercial fishing boats. I did find the room to be a bit small (on my last visit I had a King room which seemed much larger). I was disappointed that there was only one chair in this room as one person had to sit in the bed. Also, on my first visit I had a bathroom with a walk in shower. This room, however, had a shower-tub combo which unfortunately leaked the entire time we were here 5 days/4 nights). The beds were comfortable and the pillows excellent. Housekeeping did a great job throughout our stay. The lobby area is very bright and modern with great views overlooking the harbor. One night we enjoyed drinks at the sophisticated bar and were attended to by the very welcoming bartenders. Front desk staff were exceptionally friendly, professional and knowledgeable about the area. We were truly treated like valued guests.
Thank you for choosing to stay with us again and for sharing your detailed feedback! We're delighted that you enjoyed your harbor view room, the lively waterfront activity, and our welcoming staff. It’s wonderful to hear that the décor, comfortable beds, and attentive housekeeping met your expectations.
We apologize for the issues you experienced with the room size, seating, and the shower-tub combo. Your comments are invaluable, and we'll address these concerns to improve the experience for future stays. We hope to welcome you back for another memorable visit!
Great location on the water. Staff very professional. Rooms are clean and quiet hotel with amazing view of the bay. Treat Diamond members well not only with water and preferred parking but also free parking for Diamond members! Always a nice touch to have a warm chocolate chip cookie but we were disappointed the second night arriving back home from dinner they were being “rationed”
Thank you for your kind review! We’re glad you enjoyed our waterfront location, professional staff, and the stunning bay views. It’s great to hear that you appreciated the special touches for our Diamond members, including the parking perks and signature warm cookies. We apologize for the cookie shortage on your second night—we’ll work to ensure this doesn’t happen again. We look forward to welcoming you back for another great stay!
The rooms appear to be spacious and clean.
There is a serious problem with the air conditioning/heating unit.
The air is toxic!
My first room (#111) was either very cold or unhealthily warm.
I turned off the unit altogether and the stale smell of cigarettes permeated the room.
I requested a room change after waking up and feeling sick.
My new room (324) had the same issue with the AC!
There was no body wash in the shower.
This hotel is substandard and certainly does not live up to the standards and reputation of Hilton hotels.
It seems others in the group I am traveling with are also feeling ill and congested.
In fact, my friend was initially assigned a room that overlooked the local beer garden! The loud music and the noise of the garbage truck at 5:30am was awful!!! The hotel changed her room too.
BUT one would think that staff know the issues and problems of certain rooms and not put visitors in these rooms in the first place .
Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with the air conditioning, room condition, and noise disturbances. Your feedback is very important to us, and we are deeply sorry that your stay did not meet Hilton’s high standards. Please know that we take these concerns seriously and will investigate the air quality and room assignments to prevent future occurrences. We appreciate your patience and hope to have the opportunity to provide a much better experience should you choose to stay with us again.
Stayed 3 nights in a King harbour view corner suite … very interesting to see personal watercraft & marine activity in the harbour. Nice view of Signal Hill from our room!
Our suite was very modern & clean, luxurious bedding & towels, quality Crabtree & Evelyn shampoo/conditioner/body wash dispensers in shower as well as body lotion on vanity; really appreciated nice wine & drink glasses in room (not plastic) . Very comfortable bed.
Sam at the front desk was very pleasant & helpful, a true ambassador for this hotel & the city of St. John’s .
The hot, fresh chocolate chip cookies handed out at reception were delicious!
Thank you for your wonderful review! We’re thrilled you enjoyed the views of the harbor and Signal Hill from your King harbor view corner suite. It’s great to hear that you appreciated the modern amenities, luxurious bedding, and quality toiletries. We’ll be sure to pass along your kind words to Sam—he’ll be delighted to know he made your stay special. And we’re glad you loved the cookies! We hope to welcome you back for another delightful stay.
