We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Razzmatazz
San Jose, CA

Great location, comfortable hotel

4.0 of 5 bubblesReviewed 15 Oct 2024
This is a comfortable hotel in a great location. We booked a suite and it was perfect for our week-long stay. We also had a lovely dinner at the Little Sparo restaurant with superb service. Overall, I would recommend this place. The view is lovely and although there was some noise from the working harbor, it didn't go beyond 10pm.

A couple of areas where there is room for improvement:

1. The bathroom sink did not have a plug so I was very nervous about dropping something in the sink and not being able to retrieve it (toothpaste tube cap for instance).

2. There was inadequate lighting in the sitting area and especially over the bar. I had to use the flashlight from my cellphone to be able to properly see the counter.

3. Considering that the suite already had a wet bar with glasses and an ice bucket, it was not necessary to provide additional wine glasses and a second ice bucket in the bedroom and use up valuable counter space. The trays were screwed to the table and not movable. The only space available was on top of the nightstands.
Date of stay: October 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aimen Arshad, Guest Services / Front Office at Doubletree By Hilton St. John's Harbourview, responded to this review
Responded 22 Oct 2024
Thank you for sharing your feedback with us! We’re thrilled to hear that you enjoyed your suite and had a wonderful dining experience at the Little Sparo restaurant. It’s great to know that our location and views contributed to your comfortable stay.

We appreciate your suggestions for improvement as well. Rest assured, we will address the bathroom sink, lighting, and counter space concerns to enhance the experience for future guests. Your insights are invaluable in helping us improve.

We hope to welcome you back for an even better stay in the future!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Get rewarded with One Key
  • Hotels.com
  • ZenHotels.com
    S$122
  • Booking.com
0.5 km from Doubletree By Hilton St. John's Harbourview
Free Wifi
Fitness centre
S$129
Fully refundable
  • Expedia.com
    S$126
  • Hotels.com
  • Algotels
1.1 km from Doubletree By Hilton St. John's Harbourview
Free Wifi
Free parking
Entrance
Get rewarded with One Key
  • Booking.com
    S$110
  • Trip.com
  • Hotels.com
    S$110
0.1 km from Doubletree By Hilton St. John's Harbourview
Free Wifi
Pool
Outside Shot of JAG
  • Hotels.com
  • ZenHotels.com
    S$112
  • Expedia.com
    S$122
1.6 km from Doubletree By Hilton St. John's Harbourview
Free Wifi
Restaurant
Get rewarded with One Key
  • Booking.com
    S$121
  • Hampton
    S$121
  • Hotels.com
    S$121
4.9 km from Doubletree By Hilton St. John's Harbourview
Free Wifi
Free parking
Get rewarded with One Key
  • Expedia.com
    S$112
  • Booking.com
  • Skyscanner.com
5.5 km from Doubletree By Hilton St. John's Harbourview
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
    S$125
  • BestWestern.com
    S$125
  • Trip.com
6.3 km from Doubletree By Hilton St. John's Harbourview
Free Wifi
Free parking
Save with Hilton Honours Rewards
  • Hotels.com
  • Trip.com
    S$105
  • Booking.com
1.8 km from Doubletree By Hilton St. John's Harbourview
Free Wifi
Pool
Get rewarded with One Key
  • HIExpress.com
  • Algotels
    S$118
  • Booking.com
    S$120
6.1 km from Doubletree By Hilton St. John's Harbourview
Free Wifi
Free parking
Sandman Signature St. John's Hotel
S$136
Fully refundable
No prepayment needed
  • Hotels.com
  • Booking.com
  • Expedia.com
    S$136
5.8 km from Doubletree By Hilton St. John's Harbourview
Free Wifi
Free parking
View more hotels in St. John's
Reviews (101)
Filter reviews
101 results
Traveller rating
44
28
17
7
5
Traveller type
Time of year
LanguageAll languages
Traveller rating
44
28
17
7
5
Show reviews that mention
All reviews nautical theme warm cookies city attractions signal hill ice machine working harbour underground parking location was perfect minute walk rooms are spacious john porthole st clerk newfoundland
Selected filters
Filter
Updating list...
2 - 7 of 101 reviews
Reviewed 23 September 2024 via mobile

This was my second Double Tree hotel on my Canadian holiday and it was great. I chose a corner room with a harbour view and it was spacious, nicely decorated and comfortable. The guest laundry was easy to use and well located. The staff were very helpful. I was only here for one night before joining an expedition cruise but it was perfect for my needs, especially the easy walk to the waterfront shops and restaurants. Would recommend this hotel.

Date of stay: September 2024
Trip type: Travelled solo
Thank robync576
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aimen Arshad, Guest Services / Front Office at Doubletree By Hilton St. John's Harbourview, responded to this reviewResponded 22 October 2024

Thank you for your lovely review! We’re so pleased to hear that you enjoyed your stay and that our corner room with a harbor view provided the comfort you needed. It’s great to know that our location, guest laundry, and helpful staff made your short visit a positive experience before your expedition cruise. We appreciate your recommendation and hope to welcome you back on your next Canadian holiday!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2024 via mobile

This is actually the second time I’m staying here. My first visit, back in the summer of 2019, this hotel was undergoing a major renovation/rebranding. Now with all of the work completed, I was eager to return. Our harbor view room (two queen beds) was tastefully decorated and the view was as great as I remember. It is fascinating to watch all of the activity taking place on the offshore supply vessels and commercial fishing boats. I did find the room to be a bit small (on my last visit I had a King room which seemed much larger). I was disappointed that there was only one chair in this room as one person had to sit in the bed. Also, on my first visit I had a bathroom with a walk in shower. This room, however, had a shower-tub combo which unfortunately leaked the entire time we were here 5 days/4 nights). The beds were comfortable and the pillows excellent. Housekeeping did a great job throughout our stay. The lobby area is very bright and modern with great views overlooking the harbor. One night we enjoyed drinks at the sophisticated bar and were attended to by the very welcoming bartenders. Front desk staff were exceptionally friendly, professional and knowledgeable about the area. We were truly treated like valued guests.

Room tip: Opt for a Harbourview room - well worth the nominal up charge.
Date of stay: September 2024
Trip type: Travelled with family
Thank backpacker31
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aimen Arshad, Guest Services / Front Office at Doubletree By Hilton St. John's Harbourview, responded to this reviewResponded 22 October 2024


Thank you for choosing to stay with us again and for sharing your detailed feedback! We're delighted that you enjoyed your harbor view room, the lively waterfront activity, and our welcoming staff. It’s wonderful to hear that the décor, comfortable beds, and attentive housekeeping met your expectations.

We apologize for the issues you experienced with the room size, seating, and the shower-tub combo. Your comments are invaluable, and we'll address these concerns to improve the experience for future stays. We hope to welcome you back for another memorable visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2024

Great location on the water. Staff very professional. Rooms are clean and quiet hotel with amazing view of the bay. Treat Diamond members well not only with water and preferred parking but also free parking for Diamond members! Always a nice touch to have a warm chocolate chip cookie but we were disappointed the second night arriving back home from dinner they were being “rationed”

Room tip: Ask for water view. No pool here unfortunately
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Canadian T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aimen Arshad, Guest Services / Front Office at Doubletree By Hilton St. John's Harbourview, responded to this reviewResponded 22 October 2024

Thank you for your kind review! We’re glad you enjoyed our waterfront location, professional staff, and the stunning bay views. It’s great to hear that you appreciated the special touches for our Diamond members, including the parking perks and signature warm cookies. We apologize for the cookie shortage on your second night—we’ll work to ensure this doesn’t happen again. We look forward to welcoming you back for another great stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024 via mobile

The rooms appear to be spacious and clean.
There is a serious problem with the air conditioning/heating unit.
The air is toxic!
My first room (#111) was either very cold or unhealthily warm.
I turned off the unit altogether and the stale smell of cigarettes permeated the room.
I requested a room change after waking up and feeling sick.
My new room (324) had the same issue with the AC!
There was no body wash in the shower.
This hotel is substandard and certainly does not live up to the standards and reputation of Hilton hotels.
It seems others in the group I am traveling with are also feeling ill and congested.
In fact, my friend was initially assigned a room that overlooked the local beer garden! The loud music and the noise of the garbage truck at 5:30am was awful!!! The hotel changed her room too.
BUT one would think that staff know the issues and problems of certain rooms and not put visitors in these rooms in the first place .

Date of stay: July 2024
Trip type: Travelled with friends
Thank Fran S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aimen Arshad, Guest Services / Front Office at Doubletree By Hilton St. John's Harbourview, responded to this reviewResponded 22 October 2024

Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with the air conditioning, room condition, and noise disturbances. Your feedback is very important to us, and we are deeply sorry that your stay did not meet Hilton’s high standards. Please know that we take these concerns seriously and will investigate the air quality and room assignments to prevent future occurrences. We appreciate your patience and hope to have the opportunity to provide a much better experience should you choose to stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2024 via mobile

Stayed 3 nights in a King harbour view corner suite … very interesting to see personal watercraft & marine activity in the harbour. Nice view of Signal Hill from our room!
Our suite was very modern & clean, luxurious bedding & towels, quality Crabtree & Evelyn shampoo/conditioner/body wash dispensers in shower as well as body lotion on vanity; really appreciated nice wine & drink glasses in room (not plastic) . Very comfortable bed.
Sam at the front desk was very pleasant & helpful, a true ambassador for this hotel & the city of St. John’s .
The hot, fresh chocolate chip cookies handed out at reception were delicious!

Room tip: Lots of underground parking on 3 levels, daily charge
Date of stay: June 2024
Trip type: Travelled as a couple
1  Thank Suzanne B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aimen Arshad, Guest Services / Front Office at Doubletree By Hilton St. John's Harbourview, responded to this reviewResponded 22 October 2024

Thank you for your wonderful review! We’re thrilled you enjoyed the views of the harbor and Signal Hill from your King harbor view corner suite. It’s great to hear that you appreciated the modern amenities, luxurious bedding, and quality toiletries. We’ll be sure to pass along your kind words to Sam—he’ll be delighted to know he made your stay special. And we’re glad you loved the cookies! We hope to welcome you back for another delightful stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews