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All reviews room service best hotel in town northern heritage centre drug store prince of wales grill restaurant front desk staff comfortable hotel place to stay polar bear excellent hotel on tap old town rooms are clean would definitely stay here again business trip frame lake
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Reviewed 28 February 2017 via mobile

Very good location, short walk to downtown area and the visitors centre. Clean rooms friendly staff. This hotel has a bar/restaurant with good food. Fairly large hotels in the area, suggest booking early for any properties in the area regardless of season.

Date of stay: November 2016
Trip type: Travelled on business
Thank Wasantha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl Heinz S, General Manager at Explorer Hotel, responded to this reviewResponded 4 March 2017

Thank you for your kind words. We truly appreciate you taking the time to write this review and hope to see you again very soon. Warm regards
Karl H Schaefers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2017

Hotel is pleasant, comfy bed! Great view from 8th floor. Breakfast buffet is quite pricey, unless you like a big breakfast. The lounge is cosy, good service and good selection of food. The only downside was the disrupted sleep from the noise of the fridge. Also room was quite cool due to constant HVAC, could not turn it off - felt like there was a constant breeze!

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Amanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl Heinz S, General Manager at Explorer Hotel, responded to this reviewResponded 4 March 2017

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again Karl H Schaefers

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Reviewed 25 February 2017

Helpful and available staff. Rooms are nice size and well furnished with useful surfaces and good array of electrical outlets for charging multiple devices. Location is up on a small hill, so views are nice. Close to city center so walking there from the hotel is 5-10 minutes away.
It's nice to have Traders Grill restaurant downstairs if you don't want to go out for breakfast or dinner.

Date of stay: February 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank DLMS_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl Heinz S, General Manager at Explorer Hotel, responded to this reviewResponded 4 March 2017

Thank you for your kind words. We truly appreciate you taking the time to write this review and hope to see you again very soon. Warm regards
Karl H Schaefers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2017

Found this hotel very accommodating. Transportation was as advertised. Staff very helpful and always with a smile. We encountered 2 minor incidents that were addressed immediately and respectfully. Definitely would stay here again.
Restaurant had excellent service and food was great.
Sunday brunch was special.
Three nights aurora searching unfortunately resulted zero sightings!!!!
Perhaps next time

Date of stay: February 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank daleslair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl Heinz S, General Manager at Explorer Hotel, responded to this reviewResponded 4 March 2017

Thank you for your visit and review. We appreciate the feedback and look forward to seeing you again!

Best regards,
Karl H Schaefers

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Reviewed 14 February 2017

Stayed here for a couple nights for work and it was nice. Service was good, rooms were clean. Everyone was very helpful. Would definitely stay here again. The location was pretty good too, easy to walk into town, you can also walk into the old town pretty easy.

Date of stay: January 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank rammyaroundtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl Heinz S, General Manager at Explorer Hotel, responded to this reviewResponded 16 February 2017

Thank you for sharing your comments with us. We're delighted to hear that you enjoyed your visit and we look forward to welcoming you back again soon.
Until then,

Karl H Schaefers

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