We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (389)
Filter reviews
389 results
Traveller rating
102
104
86
60
37
Traveller type
Time of year
LanguageAll languages
102
104
86
60
37
Show reviews that mention
All reviews alexander graham bell room was clean cape breton free hot breakfast cabot trail kings road desk staff definitely stay here again coffee maker staying at this hotel close to downtown mini fridge teresa lloyd upgrades ferry louisburg
Filter
Updating list...
49 - 54 of 389 reviews
Reviewed 9 July 2018

The motel has a very accommodating staff, and a pleasant atmosphere. It's not within walking distance of the shops and restaurants downtown. The bed was too soft for our tastes, and the pool is too chlorinated! Breakfast was nice, and the room was well set up.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Terri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this reviewResponded 10 July 2018

We're sorry to hear that our location wasn't perfect for you. We are a little outside the down town core however for future reference you can grab a cab to anywhere in the downtown for $7.
Safe travels!
Thierry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2018 via mobile

We have been to this Inn before and it was average or below however this visit was a pleasant surprise. Room was renovated and very enjoyable. People were great and restaurant was very good. We would certainly go back.

Date of stay: July 2018
Trip type: Travelled with family
Thank Brian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this reviewResponded 10 July 2018

Dear Brian G,
Thank you recognizing the wonderful improvements we have made to the property! Everyday we are making changes to ensure every stay is better than the last one, we can't wait to see you again on your next visit.
Kind regards,
Thierry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2018 via mobile

I Went on a road trip through Cape Breton with a group of friends this past weekend. We originally weren’t supposed to stay in Sydney, but plans changed and we happens to find this place at an amazing deal day of, so we booked it! When we arrived to check in the staff were exceptionally pleasant hand helpful we were very thankful for that as we had had a rough day to say the least. The room was very clean and spacious, it was just what we needed! We had supper at the hotel restaurant, and we thought the food was fantastic!!!!! Every one of us loves our meals and it was reasonably priced we found! That evening we checked out the pool. It was a good size, good temperature, clean looking, only complaints would be that we found large clumps of hair in the pool which was pretty gross and ultimately why we ended up getting out other wise would have stayed in longer, also wish there would have been a hot tub. But overall a great place to stay with friendly staff, would highly recommend!

Date of stay: June 2018
Trip type: Travelled with friends
Thank c0urt47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this reviewResponded 5 July 2018

Thank you for choosing the Hearthstone Inn, we are happy you stayed. I'm sorry the pool wasn't perfect for you, we try diligently to keep it sparkling clean at all times. We hope you have an opportunity to stay with us again.
Kind regards,
Thierry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2018 via mobile

The pictures on the web are deceiving, please avoid this hotel , it is dirty and run down.
It needs a ton of updates and a better cleaning staff.
Remove the carpet in the hallways gross.
They had a restaurant that was busy ,but after seeing the hotel it turned me to go elsewhere for food .
Beds were okay and staff was friendly , not there fault that the place has been run down.
Hopefully management starts to upgrade floor by floor
I would not stay here again

Date of stay: June 2018
Trip type: Travelled on business
Thank everett61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this reviewResponded 5 July 2018

Thank you for commenting on your recent stay. I am very surprised by your comments. Over the past two years we have removed all carpeting from our guestrooms and replaced with laminate flooring. Our hallways are newly carpeted, our fitness center has been completely renovated, all guest bathrooms have been renovated with new vanities installed all of our king bedded rooms have had fireplaces installed. Please do not hesitate to contact me directly if you would like to further discuss your recent stay.
Kind regards,
Thierry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2018

3.9* The Hearthstone Inn is in a great location not far from most services. The price point for this hotel was on mark & included a complimentary hot (off the menu)/cold breakfast. Well done! Yes, we would look at staying here again.

Date of stay: June 2018
Thank Mark2629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this reviewResponded 5 July 2018

Thank you for reflecting on your recent visit, we appreciate your feedback. We hope to see you again in the near future.
Kind regards,
Thierry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews