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“OBNOXIOUS OWNER”
Review of Cafe Andreou

Cafe Andreou
Ranked #8 of 237 Restaurants in Brantford
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 7 March 2021

The food may be wonderful and the service great ...BUT????...2 of my girlfriends and I were looking forward to our first night out since lockdown so we 'researched' which restaurant we should go to for a nice dinner out.... we should have gone with ANY other of the choices on our 'list' as I have never seen an owner of an establishment treat customers like we were treated...(more than once before we walked out)! We arrived and were greeted by the owner, from what I have read from other reviews, in his usual loud and overbearing way. We laughed off a few inappropriate comments as we were very much looking forward to trying out Cafe Andreou! We had made a reservation for 4 but only 3 of us could attend, for which we were rigidly "scolded" by the owner for not letting him know... a table for 3 or a table for 4 requires the same amount of 'social distancing' so we were not sure what the problem was but it was noted and we apologized for not notifying them of this change. We started our night with a choice of wine and proceeded to order our appetizers and main courses when one of my friends had a question about the menu. She was asking the server if she could add a pasta to the Shrimp Scampi appetizer and have that as her main. The owner 'swooped' in, rudely interrupting the server and aggressively telling us there were NO exceptions to the menu... Ok... we could accept that although it is an Italian Restaurant with plenty of pasta so how difficult is it to add some to the Shrimp Scampi appetizer???? However, he didn't stop there but proceeded to tell her that if she wanted shrimp and pasta, she should order the special, which also included Chorizo sausage. When she asked if they would make the special without the sausage he became more aggressive, saying that she could give the sausage to one of her friends! Is the food premade from a box or something that inhibits them from making "the special" without the sausage????? My friend graciously asked the owner to go away so she could continue to speak to our server to place her order. She chose a different option from the menu and, although we were shocked by his intrusive attitude, we felt it was over and we could get on with our night. That was until the owner returned to our table to ask if the 'problem' had been resolved. When I said that there was no problem just a simple question about the menu, he once again started up with us...aggressive and defending his menu and telling us not to worry "everything we make is delicious".... we had not once alluded to his food not being amazing... as a matter of fact, that was the one thing that kept us there after our first confrontation with this obnoxious little man! He then proceeded to tell us that 'this is HIS house and when we are in HIS house, we will do as we are told and eat what is offered'!!! Pardon me????? We are not his children nor his wife (not that this attitude is right for them either) but ...Pardon Me?????? Again... a simple question about the menu lead to this!!! I have never experienced a business owner acting like this toward their customers !! To say the least, we had no desire to give this man any more of our money so we asked for our bill and got ready to leave. When we indicated this to the owner, he did not apologize but rather ran back to the kitchen to stop our orders from being made!!!! He totally ignored us as we finished our glasses of wine and settled up our bill with our server....who I must add was so apologetic over and over again! How very sad that she not only lost out on a substantial tip but that she is the one left to apologize for her boss's behaviour!! I see from other poor reviews that this seems to be the only reoccurring complaint about Cafe Andreou.... perhaps the owner needs to find a hobby and stay away from his restaurant and let his capable staff and family members run things???? Once again....the food may be amazing (we wouldn't know!) and the service excellent but we will never be back to try this place again.

Date of visit: March 2021
    • Value
    • Service
    • Food
3  Thank KarenD0812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 February 2021

Two couples enjoyed a lovely dining experience on Saturday evening. Beautiful space with very interesting art on the walls. The owner is gregarious, friendly and very proud of his business. Service was incredible. The food was spectacular. We all really enjoyed every morsel of our food. Hot, fresh bread with tapenade was served for the table. Enjoyed the 'special' salad of mixed greens, fresh asparagus in a light vinegrette. Our friends also had fresh greens salads. I loved my veal picatta, my partner raved about his sicilian veal, our friends loved their fresh salmon (he said it was the best salmon he'd ever had in a restaurant!). Excellent wine choices. Fine dining; however, not overly expensive. Veal dishes were served with fresh pasta. Large portions. A really enjoyable evening. Other patrons also seemed to be having a great evening. Espresso was also excellent. Highly recommended! We'll be back!

Date of visit: February 2021
    • Value
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Thank MinVenice37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2020

Staff were attentive, low background music, quick service, expected prices, tasty coffee. There’s parking in the back. NOTE: you have to walk up stairs to get to the washrooms (see picture).

Date of visit: October 2020
Thank MB-1WorldTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2020 via mobile

We were a party of four and I was tasked with finding a restaurant we hadn’t been to yet. Found this place on Trip Advisor and decided to give it a go. The food was amazing, the father & son owner/chef duo took care of us. They are very attentive to their guests. This is fine dining, so it’s a nice and slow pace, you will not feel rushed. Our supper was roughly 2.5 hours and it did not feel that long. You get to take your time and enjoy each course and each other’s company.

For starters we had Caesar salads, gnocchi and octopus, the mains were the veal chop, rack of lamb, daily special short ribs, and the veal voltini. Beautiful presentation. We stayed for coffee/espresso and desserts - trying the creme brûlé, Oreo cheesecake and the limoncello tiramisu. Will definitely be going back and recommending to others.

Date of visit: March 2020
Thank SBScorpio86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2020

This was our first visit to Cafe Andreou. It definitely won't be our last. Everything about this place is charming, from the old world character of the house itself to the comfortable ambience created in large part by the friendly and attentive staff. And the food.....the word delicious does not adequately describe the food we enjoyed for our meal!!! This restaurant has been in business for 20 years. I can't believe it took us this long to find it. We will be back often to make up for lost time!!!

Date of visit: February 2020
    • Value
    • Service
    • Food
Thank MarjorieC520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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