We recently stayed on the 18th of February for an out of town hockey tournament for my 8 year old. The whole team was staying on the floor. We had dinner in the lounge which was very good and the service up front was very good. Then we woke up in the morning to find multiple bed bugs around my 2 month old daughter that we were changing. I looked in the sheets to only to find more. Absolutely disgusted. They offered me a new room however after encountering this I really did not want to stay. What dissapointed the most is I still paid for my room and I have yet to get a follow up call from the manager about my stay. Good luck if you are staying here.

I am surprised by the decent reviews this hotel gets. I have stayed at many Four Points hotels before and they are usually a very lovely stay. This hotel has been the worst stay I’ve had in a long time. I did not make use of the facilities, such as the pool, but shuttle was not available, neither was the continental breakfast.

Immediately upon checking in and getting to my room, I went straight back down to the front desk to ask for disinfecting wipes for common surfaces in my room. The doors, particularly the bathroom door, was visibly dirty, the bathroom surfaces (if they had been wiped) looked like they were wiped with a dirty cloth. The walls had not been wiped down and had questionable dirty spots on them, as well as hair. There was hair in my shower. The switch for the light beside my bed hadn’t been wiped and the lights themselves were visible dusty. Cupboards were dirty. USB charging port did not work and the fridge did not keep my bottle of water cold. If it wasn’t 1am I would have asked for a different room. Front reception staff did not offer to remedy the situation and were very mildly apologetic. During Covid times, if they are clearly not wiping visibly dirty high touch surfaces, what other protocols are they not following? This was my first trip home in two years and it was for a family emergency. I had high expectations for safety standards.

At check out early the next morning; after not being able to get a complimentary breakfast, as per my booking, I voiced how disappointed I was with the cleanliness of my room, and staff told me that since I had booked through a third party they could not offer a price adjustment but if I wanted to order a breakfast from their restaurant there was 10 minutes left to do so.. after I had checked out and was about to be picked up. Based on the cleanliness of my room, I would not be interested in ordering anything from their restaurant. Disappointing stay/service. I would not recommend this hotel unless you don’t care and just need a bed to sleep in.

We are Gold Elite members with Marriott Bonvoy and unfortunately they didn’t give us any recognition of our status. This is the first and only hotel that didn’t offer any benefits.

Our room smelled musty, like mildew. We raised our concern with front desk and asked for an air freshener. They said they would clean our room while we were away, but nothing changed when we arrived for our second night.

My regret was not asking to change rooms. I wish I did.

On the plus side, the lobby, gym, and exterior of the hotel was nice and clean. It was an added bonus of having a microwave and mini fridge in the room.