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35 - 40 of 708 reviews
Reviewed 23 July 2020 via mobile

I stayed here during covid and felt very safe. The hotel was very clean and the hotel rooms were sealed and labeled as sanitized. Items in the room were also labeled as sanitized. The people working at the reception desk were both wonderful (I only saw 2 people during my stay). My room was outdated but the hotel was under renovations. Overall, great experience!

Date of stay: July 2020
Trip type: Travelled solo
Thank Jm9745
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 March 2020

Room was clean. Bathroom was clean but, drain in shower was plugged and did not drain well.
Mattress was uncomfortable. Too soft for my bad back.
Hotel needs some TLC.
Good location and nice staff, though.

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank jeffsc0tt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGICambridgeGM, General Manager at Hilton Garden Inn Kitchener, responded to this reviewResponded 15 March 2020

Hello!

Thank you for taking the time to write a review of our hotel. We always appreciate feedback whether it is positive or negative.
We are pleased that you were happy with our location and staff, and are sorry that we didn't exceed your expectations in regards to the drain in the shower and the mattress. We also are aware that our hotel is in need of some TLC. As you probably noticed, we have a brand new lobby and restaurant. The renovations on the remaining areas of the hotel (guest rooms and corridors) will be beginning next week.

Have a great day, and we are looking forward to serving you again in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2020 via mobile

We stayed here one night after a wedding.
We did not take advantage of the amenities but we found the room spacious, comfortable and clean. The staff was friendly and accommodating. It was good value and we would stay again if we find ourselves in the neighbourhood.

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank GlennAndrewToronto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 February 2020

Great experience, friendly staff.

Hockey parents and kids were our only issue with being loud and the staff had a difficult time dealing with it.

Room was great. I loved that it had a fridge, microwave and coffee maker.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank LinzFoster2008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 February 2020

From the moment one walks in the staff are personable & professional!
Tyson @ the front desk greeted us w/ kindness & a wanting one to enjoy their stay. Les & Isabel were gracious hosts at the bar area. The Sapporo & other draught pints were fresh & poured w/care. The food from Leo & Kevin at the restaurant was top rate-the pizza was exceptional and the breakfast buffet was everything you need from homemade omelettes to fresh mixed vegetables. Both Grace & Yasha were quick to serve a great fresh cup of coffee. This accommodation is clean and family oriented. You could stay anywhere but it is the staff that will make one feel warm & welcome when they decide to stay at the Garden Inn Cambridge in proximity to all amenities in the Tri city area-I will stay here again.

Date of stay: February 2020
Trip type: Travelled with family
Thank Y1335QQbillr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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