We stayed Christmas night with our dog. Everything was as it should be. We found the room warm on our arrival and fortunately we were able to turn on the AC since the open windows didn’t do much. The room cooled but the unit sure was loud! No other problems — a pleasant stay in a clean room. Staff were most helpful.
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Algotels
We stayed here in November 2021.
Pros: easy check in, nice staff, kitchenette with some kitchen utensils.
Cons: outdated rooms, rock hard beds, beds were only very short doubles and not queens, they said the rooms weren't big enough for a cot so kids had to share.
My husband is barely 5'8 and his feet were almost hanging off the bed. No USB chargers in the room at all.
Won't be staying here again.
Hi victoriak59,
Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the bed comfort and size, lack of chargers and value. I understand your dismay and I am sorry. This is not the home-like environment experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end.
I appreciate you as our guest and I still hope you would give us another chance in the future.
Orlando A.
Case Manager
IHGService
We called 2 days in advance for an early check in. When we got there we were told that the room wasn't ready and that no one would have told us that was ok. We didn't have to wait too long but I didn't identify that we wanted a non smoking room. Our room stunk and I had a horrible time breathing (allergies). The furniture (couch and chair were disgustingly dirty). The bedroom and bathroom were very clean. I killed at least dozen flies in the windows. I may stay here again but I would definitely make sure that I asked for a non smoking non pet room. I am also not convinced that they leave 48 hours between guests as it states on their website.
Stayed here while moving our daughter into residence at U of G and booked here as they had a discounted rate for being U of G parent and hot breakfast included with your stay. This hotel is in the industrial part of town and there are no restaurants within walking distance (per front desk at check in). It is a 10-15 minute drive to the university depending on traffic.
The room itself was clean but there were some maintenance issues. An outlet by the couch only had one functioning plug. The shower leaks all over the bathroom floor behind the toilet due to poor design and having a fabric shower curtain that won’t stick to the wall to form a seal. The bathroom door is very difficult to open and shut and has either shifted or has swollen due to moisture. The tub fills with water while showering so the drain obviously needs to be cleaned quite badly.
Kitchen is small in size but functional for one person at a time. Fridge and microwave were clean. Beds and pillows were comfortable and were double size (as advertised). The couch was NOT a pull out even though it said that it would be on our booking.
Breakfast was served in takeaway containers due to covid and while it was not great, it was edible.
Kids booked to use the pool but it was so cold they didn’t enjoy it. It doesn’t appear to be heated. Not sure if this is due to covid and lack of use or what but it also needed to be cleaned. My daughter used the gym the one morning and said there were cobwebs on some of the equipment and there was only one 35 pound dumbbell. There was one treadmill, an elliptical and one bike.
Front desk staff were very friendly and helpful. There was no housekeeping due to covid but they would supply extra garbage bags, you put your bagged garbage in the hall and they were pretty quick to remove it.
Overall I would consider staying here again for a long term stay simply for the convenience of the kitchen. If I was coming for the weekend only though I would stay closer to the university for convenience.
Bright clean suites and friendly and accomodating staff.
Supplied breakfast even during covid as well as a nite snack 3 nites
Which was a nice surprise and well appreciated and they are pet friendly which is a bonus for me!
We needed a place to stay for a week while our house was being renovated and this place was just the ticket. It was convenient to the highway, quiet, comfortable and had all the amenities of a small apartment which saved us having to order in 3 meals a day. The front desk staff were very friendly and accommodating, the room was spotless and all Covid measures were taken. Breakfast was included and it was a hot breakfast at that. You would go down to the lobby and a kitchen staff member served you scrambled eggs and bacon/sausage in a take out container along with yogurt, an orange, coffee/tea and juice. I was really impressed that it wasn’t just a bagged grab and go option. I brought it back to my room and ate in comfort. We needed a late check out and since the space was available, we were accommodated with no hassle whatsoever. I would definitely stay here again and highly recommend it.
