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Reviews (153)
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All reviewsfour floorshockey arenastaff at receptiondoor stopperclean and modern hotelkingsize bedearly checkeggs and sausagethe breakfast areaeasy access to the highwayfree breakfast ismorning breakfastwaffle makerwater pressure in the showerawesome stayenglish muffinsvery nice place to stay
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14 - 19 of 153 reviews
Reviewed 4 January 2018

Since my husband had appointments at Kingston General Hospital for surgery and kidney dialysis treatments we had to stay in Kingston. We live at least 2 hours away from Kingston. We chose this hotel as the prices were right and we don't have a lot of $s. We found staff to be friendly and helpful. The rooms we had were spectacularly clean and comfortable. We stayed on 2 separate occasions in November. A 2 night stay and a 3 night stay. The breakfast is included and there are no parking fees to pay. The hot breakfast of eggs, sausage, toast, juice and coffee is enough to keep anyone happy until the next meal. There are also lots of other choices to fit your lifestyle. Coffee or tea is available at all hours in the lobby. Check websites for discounted prices.

  • Stayed: November 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank minniecat1939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2017 via mobile

This hotel is so terrible. The service is bad, no one is friendly or happy. The over all look of the hotel when you walk in is dirty. The carpets aren’t vacuumed, nor moped. The rooms are small and the sheets weren’t even changed that’s so gross you could probably catch something and the over all look of the room was dirty. The bathroom glass wasn’t cleaned, the shower was dirty. It was an over all terrible experience and I nor anyone I know will not stay at this hotel again.
Very not pleased.

Stayed: December 2017
2  Thank libby_scott04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2017

Seemed dirty for being a new hotel, the carpets and elevator were not vacuumed, in our room the bathroom floor and shower floor and sofa seemed dirty. The KING SUITE was so small, you had to shut the bathroom door to use the toilet or shower. The breakfast was basic and looked unappealing. The staff was not unfriendly, but they were not warm and welcoming either. We were not comfortable with our stay here at all. The reviews were misleading for us...we cancelled our stay there on our return trip.

눇Easy access from Highway, Comfortable bedding

  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank QCWorldTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azhar K, General Manager at Quality Inn & Suites, responded to this reviewResponded 4 January 2018

Dear Valued Guest,
While our team makes every effort to exceed our guest’s expectations by providing a superior level of guest experience and cleanliness, I am saddened to read that we fell short of your expectations.
If travel plans bring you back to Kingston, please connect with me personally.
Regards,
Azhar Kheraj

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

Basic, clean comfortable accommodations. Room was a suite but we didn’t need that much space, free breakfast included the usual breakfast basics- waffles, toast cereal and other hot items. Great place for those on a budget or a quick overnight trip.

Stayed: December 2017, travelled on business
Thank OneNovaScotiabetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2017 via mobile

I'm literally still here using the wifi with my dog who has loved her stay.
Love that she (my dog) could come to town with us. Love that the breakfast has hot foods. Love how comfortable the beds are with lots of extra pillows. Love the rooms coffee and creamer.
The worst thing was the batteries in the tv remote were hit and miss, meh, we just stayed on one channel.
Also loved that we could use the side door so we didn't have to bring our girl through the lobby each outing.
Top of Gardiners, but still close to the mall and further down the road the outlet center with the theater and restaurants.
There are no reasons not to try it. Clean, quiet, free food. What more do you want??

Stayed: November 2017, travelled as a couple
Thank GyPSygurl1175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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