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Reviews (1,149)
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All reviewsunderground parkingtoronto airportgreat hotelroom was cleanbreakfast buffetshuttle serviceunder renovationother hotelswould definitely stay here againan early morning flightfront desk staffbusiness tripfree shuttlepark and flystayed one nighthgipantry
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Reviewed 2 May 2018 via mobile

We chose this hotel for a weekend stay when we knew we would be landing late and flying out early. It is so close to the airport you could walk (if that were possible). It’s very convenient. The lobby area is very modern. Breakfast buffet was good and open until 11 am. There was a pool and fitness center available.
The rooms are a bit older looking than the lobby but still clean and modern.
Room service was speedy as well.
We had a heating issue the first night and they promptly issued us a new room. Good customer service.

Stayed: April 2018, travelled with family
Thank Jen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kishoorvipul, Front Office Manager at Hilton Garden Inn Toronto Airport, responded to this reviewResponded 20 May 2018

Hi there Jen!

Thank you for sharing your experience with us! We have recently renovated the hotel lobby, and our rooms are next! We are glad that everything else had met your expectations. Your comments in regards to the HVAC system have been shared with the maintenance team to ensure it doesn't happen again. Once again, thank you, and we hope to see you again in the near future staying in one of the newly renovated rooms!

Regards,

Kishoor Vipul
Guest Services Manager

(905)362-9489

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018 via mobile

Visiting Toronto w/ high school chorus for music festival competition. The accommodations for 85 travelers from Virginia at the Hilton were lovely. The rooms were spacious with fabulous bedding. After long days of sightseeing, it was heavenly to stretch out on comfy beds each evening. The staff was helpful w/ check in for our large group which helped the process go smoothly & quickly. The catering staff made sure that breakfast was ready bright & early & ensured that everyone had plenty to eat. The hotel had a nice pantry that was perfect for late night snacks for the chaperones who had hall duty. There were newspapers available on each floor along w/ computer access & printers in the hotel lobby. With early morning schedules, the hotel offered a beautiful view of the skyline at sunrise.

Stayed: April 2018, travelled with friends
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kishoorvipul, Front Office Manager at Hilton Garden Inn Toronto Airport, responded to this reviewResponded 20 May 2018

Greetings Lisa!

Thank you for sharing your experience with us! We are delighted to hear that we were able meet the group's expectations. We understand that with a tour group there is a strict schedule to follow so everyone has more time to enjoy the city. We are pleased to hear that we were able to meet your schedule, and made the check in, the breakfast, and check out as smooth as possible. We hope to see you again the next time your plans include Toronto!

Regards,

Kishoor Vipul
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

Very convenient location if arriving at Toronto Pearson airport. I arrived late evening. The kitchen was still serving till 11pm from the bar which made it convenient for me. They also made me feel comnortable and appreciative. New and modern hotel.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank guyb578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kishoorvipul, Front Office Manager at Hilton Garden Inn Toronto Airport, responded to this reviewResponded 20 May 2018

Dear guyb578,

Thank you for sharing your experience with us !

We are pleased to hear that we were able to meet your expectations during your stay with us. We recently renovated the hotel lobby and restaurant/bar, and our rooms are next! Thank you once again and we the hope to see you again the next time your plans include Toronto!

Regards,

Kishoor Vipul
Guest Services Manager

(905)362-9489

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2018

I recently had a return stay to this property and it was a great one. I am always happy when I see Abby or Taiia at the front when I check in because they are very accommodating and a pleasure to deal with. I stayed in one of their spacious suites which are very comfortable and let in a lot of natural light. This is one of the few relatively recently built hotels in the Toronto Airport area and it is always clean and well maintained.

(If you don't have a vehicle you will need transport to get anywhere as there is almost nothing walking distance)

  • Stayed: April 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank hotelaficionado-007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kishoorvipul, Front Office Manager at Hilton Garden Inn Toronto Airport, responded to this reviewResponded 23 April 2018

Hi there!

Thank you for sharing your experience with us. I will definitely share your comments with Abby and Taiia! I believe you may be talking about our recently renovated junior suites. We are in the process of renovating all of our junior suites to a much more modern and contemporary style. I'm also glad that the facilities and the amenities at the property have been consistently meeting your expectations. We hope to see you again in the near future!

Regards,

Kishoor Vipul
Guest Services Manager

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Reviewed 17 April 2018 via mobile

Great sleep, great service. They checked me in early (on a same day booking) and the hour I did wait they gave me a key to the laundry room to get started on some much needed clothes-washing. When the laundry soap machine jammed, they gave me soap for free.

The food cantina / shop is pricey but the food is good. The hotel puts a lot of effort into recycling and sustainability, very apparent.

Shuttle was easy and quick to Terminals 1 and 3.

I would stay here again for sure.

Stayed: April 2018, travelled solo
1  Thank mpavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kishoorvipul, Front Office Manager at Hilton Garden Inn Toronto Airport, responded to this reviewResponded 23 April 2018

Dear mpavan,

Thank you for sharing your experience with us. We are glad that our facilities and amenities were able to meet your expectations. Yes! We do put in a ton of effort and we do take part in many more initiatives to become more sustainable. We hope to see you again in the near future!

Regards,

Kishoor Vipul
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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