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Savings alert! 14% below average rates

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Reviews (277)
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All reviewsprince of walesnew fixturesshaw festival venuesthe main streetice machinedesk staffsister hotelbathroom doorexcellent locationprivate entrancekeurig coffee makerfirst floorsmall hotelfree shuttletwo double bedsair conditionerbit dated
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24 - 29 of 277 reviews
Reviewed 27 September 2017

*Terrible* customer service. Arrived two hours before the stated check-in time. There were no parking spots and we had to drive around looking for a spot on the street after a long drive. The gentleman at the desk gave us the key for a single room when we had booked a double. Returning to the desk, we were told that there were no more double rooms, although we had a confirmation and were two hours early. After an unpleasant ten minutes we were reluctantly given the room we booked with no explanation for why it had been withheld. Unfriendly, unprofessional, and an overwhelmingly negative start to our first visit to the Shaw Festival. Reading other reviews, there appears to be a pattern of failing to honor confirmed bookings. The room was expensive and far too dear for the treatment we received. Only worth it if you plan a last-minute trip and every other place in town is booked. The one redemption? Breakfast next door was wonderful. Get the waffles.

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank oenonea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2017

Enjoy this hotel for its uniqueness and comfort.
Enjoy the amenities of the Moffat Inn's sister properties included in your stay.
Spa, swim, work-out and dine using one room key.
Most of enjoy Niagara-on-the-Lake outside the hotels front door.
Theaters are five to ten minute walk. Historic Fort George is fifteen minute walk.
Shopping and dining starts outside the front door of the Inn.

Room Tip: Rooms on second floor do not have elevator access. Found them quiet. Room amenities vary so ask for help when booking.
  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Steve N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

The Moffat Inn is fairly old, but definitely not shabby. Our deluxe queen was fairly large, with a small frig, two comfy chairs, TV, 3 windows (all with light blocking drapes which closed easily), a Keurig coffee maker (which sadly was on the fritz and did not respond to our coffee making efforts), a small bathroom with a window and closing shades.
The bed was queen size, with a feather mattress bolster, lots of comfy pillows, and a duvet which was just soft enough to be luxurious but not heavy enough to be overwhelming. The linens were crispy and white, white, white. The towels were heavy white and plentiful. The rain head shower was invigorating. But the robes were the best...long, fluffy and pretty wonderful. Which was a good thing, because at 6:00 AM, there was a hotel wide fire alarm, and most of the guests appeared outside in their robes. Even with this "early wake up call" (which was a overheated duct on the roof) the coffee in the lobby, the ease of parking, the great location for easy walking the entire town, all made up for the minor inconvenience. And we got to meet and converse with lots of other guests...none of whom seemed really upset at the inconvenient early morning wake up. (This may have been due to great 70 degree weather.) We would stay here again.

Room Tip: Deluxe queens are larger with more amenities. Worth the few extra $
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank india1939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

We have been staying at this hotel since 1990. The owners then (and for the next two decades or so) were a local couple who put heart and soul into the place. It was quirky, but functional -- and good value. Since they retired and sold to the monopolistic Vintage Hotels, the quirkiness has become very irksome. Most distressing is the fact that some of the rooms have a central air-conditioning system that cannot be controlled in the individual rooms. We had to endure cold and noise! Individual control is essential, so some serious work is overdue to change this system. There are only two ice machines, and one has been out of order for six months. Housekeeping is slacking, too. We had a large, beautiful spider web on our ceiling, and the sink drain needed to be professionally cleaned. The sheets are not large enough to stay in place. The beds are overdue for replacement -- and please don't go too soft!! We will not give up on the place, but hope that the owners take better care of it. The location is the best in town for theatregoers, and it's the least expensive of the Vintage Hotels. The bathrooms are excellent, and the towels luxurious. The reception staff try hard to please, but there is only so much they can do.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank HotelierJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017

This was our first visit to the Moffat Inn. We found the location to be great. Very close to the shops and beautiful downtown area. Our room was cute, clean, and comfortable. The room we had was on 3 levels. Main level had a couple chairs, dresser with a small TV, and a couple other side tables. Step up into the area where the bed was located, and then step down into the bathroom. Wouldn't have been a good room for anyone with mobility issues. The bathroom had been recently upgraded and even had a nightlight provided. The desk staff were very helpful and courteous.
We opted for the breakfast package and were able to dine at the Prince of Wales Hotel conveniently located just down the block. We also used the pool at the Prince of Wales and found it to be very warm and relaxing.

Room Tip: Have a feeling the rooms are all pretty unique.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank mrsm201754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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