This was my second trip to Soul Food with my husband. We LOVED it when we went before. Leroy stayed open a little later and served us amazing chicken and waffles.
This time, the server was his wife I believe. She was friendly enough, but had a condescending tone in her voice the whole time and made eye contact/spoke only to my husband. When we were finished, we heard her on the phone to someone who had applied for a job where she spoke to them so rudely it made me feel embarassed. Sure, provide feedback to the person who missed their interview, but to do so, so loudly and rudely in front of your dining room? After this, an employee walked away and asked him how his night went, and from their they had a talk in front of everyone about how he didnt want to talk to about it right then, and she pushed him to say he was giving his two weeks notice. He left, and we were going to pay and get out of there when she called her husband to tell him what happened. She then went outside (presumably to follow the employee?) and came back. We paid and left when she returned, but before that we were left awkwardly waiting to pay and leave.
I hate to write this review, but I am writing it because I really love Soul Food, and want them to take notice of this unprofessionalism because I have read other reviews about her swearing and chastising employees in front of diners and I think this is hurting their business. If you must speak to staff in ANY sort of negative way, do NOT do so within earshot of guests. We come to your restaurant to feel comfortable and at ease eating wholesome home cooked food, but we dont necessarily need to feel like we are part of a dysfunctional family dinner.
Again, I want this restaurant to be around for a long time to come, so I hope they take notice and make some changes.
We will be back.
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