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Traveller rating
1,189
879
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72
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All reviews washer and dryer full kitchen rideau centre byward market two bedroom suite great location home away from home parliament hill laundry room within walking distance parking garage living area pull out couch bit dated national gallery hotel room spacious rooms
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Reviewed 22 March 2021

I needed a place to work remotely while my main location was unavailable. At Les Suites I had a separate office room, along with a kitchen and in-room washer/dryer. Wifi worked well. Everything I needed for two weeks. Rooms large and clean. Management very helpful, COVID-19 precautions extensive and much appreciated. Felt safe.

Date of stay: March 2021
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank rakerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 March 2021

Dear rakerman,

Thank you for sharing your experience with the Trip Advisor community!

We are very pleased that you enjoyed your experience with us. The safety and security of our valued guests and team members has always been our #1 priority - and I am elated that we achieved that goal in terms of your stay with us.

We look forward to hosting you again in the future!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism’s Star Team of the Year – 2012, 2015, 2016, 2018, 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2021

A very huge rooms equipped with everything you need from fully equipped kitchen to washer/dryer. The hotel is old, but is in a great shape. Very clean. Staff professional, friendly and accommodating. Beautiful views from the balcony as well. Located very central and walking distance to everything you need. We will be back for sure!

Date of stay: March 2021
    • Location
    • Sleep Quality
    • Service
1  Thank beyondsalsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 March 2021

Dear beyondsalsa,

Thank you for providing us the opportunity to hosting you!

Our team will be very pleased to learn that you enjoyed your experience with us.

We look forward to hosting you again in the future!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism’s Star Team of the Year – 2012, 2015, 2016, 2018, 2019

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2021

We visited on a little staycation. We were greeted with friendly staff who went above and beyond to make our stay comfortable and safe. Chris Pearce GM greated is with a smile and some great suggestions for a breakfast spot. Room was clean and spacious with a fun balcony to take in the sites. Walking distance to great food and things to do. Would recommend Les Suites to anyone looking for that home away from home feel.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank H4327QCamyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 March 2021

Dear H4327QCamyn,

Thank you for providing us the opportunity to hosting you! It was a pleasure to meet you upon your arrival, and we are elated to learn that you enjoyed your experience with us.

We look forward to hosting you again in the future!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism’s Star Team of the Year – 2012, 2015, 2016, 2018, 2019

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2021 via mobile

I came to this hotel lastnight my roommate invited me and my pregnant wife. To be not even acknowledged by the front desk person named Abdul. I have a deep voice and he thought I was being disrespectful and proceeded to ignore me and harass us to leave and called my roommates room 5 times saying he would evict him. Worst service if you're white don't go here. Abdul is the most racist Hotel employee. I really hope he gets fired for being prejudice and a terrible human. Come to this country and be coddled by this government. Just to be a racist peice a garbage.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank A6914MOkyleb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 March 2021

Dear A6914MOkyleb,

Thank you for sharing this feedback. I am very surprised at this comment.

Please feel free to contact me directly to discuss.

I look forward to hearing from you

Sincerely,

Chris Pierce
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2021

I found my time at Les Suites in Ottawa to be kind and gentle -- as I was working amidst the pandemic. I came to re-set an art show and I needed a place that was peaceful and restful. I live with insomnia and I find that Les Suites is kind in accomodating that need in particular.

The place was spotless and the staff very kind. When I stay at a hotel year after year (three times in 2020 in Ottawa), I need one person as my main contact. I have found that here with Abdul. He hears my requests, accommodates all he can within the business framework they have and I stay with peace and rest and leave happy -- ready to return again. I know that this hotel is a little dated now, I lived through its last reno and now the new one is a bit tired -- yet the rooms are clean, the staff is amazing for the most part. The parking costs are brutal, yet the location is perfect. Even though I work hard, there is always great food nearby and a Beaver Tail to start or finish my day.

Date of stay: August 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ArtisticForce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 February 2021

Dear ArtisticForce,

Thank you for sharing your experience with us! We greatly appreciate the opportunity of hosting you, and our team will be elated to know that you enjoy your Les Suites experiences!

Thank you for commenting on our amazing team and our spotlessly cleaned suites. I look forward to sharing your feedback with my colleague Abdul! He is one of our team leaders and consistently provides guests with amazing hospitality!

We look forward to welcoming you back in the future!


Sincerely,

Chris Pierce
General Manager
Ottawa Tourism’s Star Team of the Year – 2012, 2015, 2016, 2018, 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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