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“Poor Service, Poor Presentation . ”
Review of Tim Hortons

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Tim Hortons
Restaurant details
Reviewed 3 weeks ago via mobile

I was at your Glenridge location last night 29th March at 6.15pm. Ordered a Grill Cheese Sandwich, never asked was it here or to go. When i got the sandwich, it was not wrapped but just threw in a normal paper bag, nade the sandwich hot to touch and soggy. Very messy!
A young lady there finished her soup but took the bowl back to thee counter and showed her there was a tea bag bag at the bottom. No apologies made or she should expect a refund or compensation. Are you only hiring young girls who only chat or use cell phones behind the counter??!!
The girl who took the bowl lifted the bag and made a dusgusting sound and stuck her tongue out. Then threw tge bag in the garbage!
What kind of a place are you running? Will never return again!

Thank sweetpea805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 8 reviews

Reviewed 8 March 2018

TRY the 2 biscuits for $5.00!!! Good service with a smile and "have a good day"--- always nice to hear!

Not far from Penn mall

Thank Bob T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2017

My family came for coffee and donuts after shopping. The restaurant itself, service and food was great. What horrified me was one of the managers yelling at a young boy trying to sell chocolate bars for his school. He shouldn't have been there, but he didn't need to be shouted and shamed like she did. I approached the little boy, apologized and gave him some money. Afterwards I approached the manager and told her how rude she was.

Thank LouAnn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2017

Average to subpar Tim Hortons located in the pen centre mall. The food and drink selection is, of course, the same as every other Tim Hortons in Canada. However this one has very limited seating right outside of it (of course there are mall benches to sit on), and the service can be slow.

    • Value
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Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2017

This location is one of the good Tim Hortons in the city. Fast, efficient, and the coffee is pretty consistent. The staff is friendly, and promotes their product professionally.

Any problems you might have are consistent with any other Tim Hortons ... shrinking donuts, rising prices, and popular items disappearing to be replaced with something another company is doing well with. Most Tim Hortons have moved away from what they excelled in to trying to compete with everyone else. From their egg McMuffin breakfast, their Starbucks latte and cappuccino, to the sandwich and bagel shop food. These were unfortunate changes stemming after merging with an American fast food chain (Wendy's) and then the Brazilian company that owns Burger King. Despite this, they still try and portray themselves as Canadian.

This location is in the mall, but not the food court, so they have limited seating out front. However, if you're just grabbing a coffee to walk around the mall with, its great. Friendly staff that tries to accommodate everyone.

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Thank mcr0ss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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