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“Conveniently located but with substantial issues!”

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Homewood Suites by Hilton Toronto Airport Corporate Centre
Ranked #12 of 138 Hotels in Toronto
Certificate of Excellence
Reviewed 24 September 2017

Arrived at 4:30 pm tired after a long drive only to discover the reserved room (corner suite) was unavailable! Was informed they don’t hold a room until guest checks in (another need for doing online check-in). Then they said no one-bedroom two-room suites were ready and offered a smaller room. Decided to wait and finally around 5:00 the large two-room suite was ready – on back side of building facing shade trees, green lawn, peaceful and quiet!
Nice, except one of the windows that could be opened was broken and could not be fully closed – maybe not a big deal on second floor, nice temperature outside, but not what I’d expect from Hilton!

Room was clean but not to the level I’ve known from Hilton Hampton Inns. Don’t know if Homewood Suites is a step-down from Hampton but started noticing differences between the two. The funny part is both hotels sit side-by-side at 90 degree angle on the same property, sharing the same parking lot, which brings me to next problem: parking! Good luck finding a parking space after 8:00pm, especially if staying at Homewood, because the only parking then will be behind the Hampton at rear of common property, a very long walk!

Breakfast was mostly a disappointment: first day was fake-tasting scrambled eggs and tasteless breakfast sausage! There were other things of course, English muffins, few pastries, fruit, juice, what you’d expect. Coffee was just ok, but there was no cream!? Interestingly, they had Nestle Coffee-mate on hand, perhaps because half the people staying there were Nestle employees!
However, next morning real cream did show up, along with a little better breakfast. Next morning a dozen or so hard-boiled eggs appeared but they were gone in a few minutes (with forty people there and more arriving), and no more eggs coming!

The only saving grace for this hotel was the staff we met! Everyone was professional, polite, friendly, and helpful! I’ve stayed with Hilton at least two dozen times and the staff is always top-notch!
It’s clear the problem here is with management: not hiring enough staff to clean the rooms properly, breakfast planning, and maintenance!

Two stars for convenience, price, free parking and Wifi; one additional star for friendly staff!

Room Tip: Rooms on the back face trees, green area, and are quieter.
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  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank SpanishTroubadour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YTOMIGM, General Manager at Homewood Suites by Hilton Toronto Airport Corporate Centre, responded to this reviewResponded 3 October 2017

We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. Please do not hesitate to contact me with any further feed back that you would like to share. Thank you for your feedback and we hope you will consider staying with us again.

With Hospitality,
Ramires Diaz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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38 - 42 of 1,002 reviews

Reviewed 24 September 2017

excellent location if you prefer quiet and very good for families with kids and very good staff and very helpful managment and enough spaces for your parking and what ever you need in a home to care for a family(in the kitchen) you got it at this hotel

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank vimalarajaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YTOMIGM, General Manager at Homewood Suites by Hilton Toronto Airport Corporate Centre, responded to this reviewResponded 5 October 2017

Thank you for taking the time to write this review on our property. I am so glad that you enjoyed your stay with us and found our property a perfect fit for your needs. We look forward to seeing you again soon on your next trip to Toronto.

With Hospitality,
Ramires Diaz.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017 via mobile

We stayed here for two nights. Sarah at the front desk is amazing. Thanks for all your help!! We had a king suite with a kitchen area. It was very spacious and nice. The only reason this is not a five is because the shower area needs some repairs and we had a strong cigarette smell coming through the vent in the bathroom. We did report both issues and they said they would correct them.

Stayed: September 2017
Thank C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YTOMIGM, General Manager at Homewood Suites by Hilton Toronto Airport Corporate Centre, responded to this reviewResponded 3 October 2017

Thank you for writing this review for our property! We are so glad that you enjoyed your stay at our hotel and hope that you think of us next time you are in Toronto! We'd love to have you again!

With Hospitality,
Ramires Diaz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

GORGEOUS and comfortable place with outstanding staff. Felt like I was at a five star hotel! Full kitchen, spacious suite, great complimentary breakfast...very relaxing!! Only things I did not care for were the location....it is in the middle of nowhere, and had to make a ten minute drive to get to any stores. And the walls are kind of thin. The family in the next room had their alarm going off at 6:30am on a Sunday morning for 30 mins, and turned it off when I banged on the wall.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank danieldM6007DA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YTOMIGM, General Manager at Homewood Suites by Hilton Toronto Airport Corporate Centre, responded to this reviewResponded 3 October 2017

Thank you for writing this review on our property. We are glad that you enjoyed your stay and found our staff friendly and accommodating. Please think of us next time that you are in Toronto.

With Hospitality,
Ramires Diaz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

no complains, will definitely visit again, will also recommend this hotel. Lobby was immaculate. Breakfast was great but I did missed the waffle maker. I was told it was broken. Room was definitely a pleasant surprise. the bed and pillows were very soft and fluffy. the atmosphere was relaxing. the room made me feel right at home, it was very nice and big.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank 120kamlar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YTOMIGM, General Manager at Homewood Suites by Hilton Toronto Airport Corporate Centre, responded to this reviewResponded 3 October 2017

Thank you for taking the time to write this review on our property. We are glad that you enjoyed your stay with us and were able to enjoy our meal services. We look forward to seeing you again on your next visit to Toronto and will ensure that the waffle maker is ready for your reutrn.

With Hospitality,
Ramires Diaz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Toronto Airport Corporate Centre

Address: 5515 Eglinton Ave W, Toronto, Ontario M9C 5K5, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Etobicoke
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Toronto
#7 Family Hotel in Toronto
#7 Spa Hotel in Toronto
#8 Best Value Hotel in Toronto
#16 Romantic Hotel in Toronto
Price Range: $168 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Toronto Airport Corporate Centre 3*
Number of rooms: 128
Official Description (provided by the hotel):
Make yourself at home at the Homewood Suites by Hilton® Toronto Airport Corporate Centre. This upscale residential style hotel is ideally located on the border of Toronto and Mississauga, minutes from Toronto Pearson International Airport. We've perfected the extended stay hotel experience by combining all the comforts of home with our passion for making our guest feel welcome. Whether you're traveling for business or pleasure, our friendly staff takes pride in satisfying your needs. Come and Make Yourself at Home® and enjoy our:~Complimentary Suite Start® Hot Breakfast~Complimentary Welcome Home Dinner Reception, Mon - Thurs Evenings~Spacious Suites with Kitchenettes~Mini-Putt, 24 Hour Fitness Centre and Swimming Pool~Executive Centre, Suite Shop and BBQ~Complimentary Wi-Fi internet access~Complimentary Airport Transportation. ... more   less 
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Also Known As:
Homewood Suites By Hilton Toronto Airport Corporate Centre Hotel Toronto

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