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Reviews (320)
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All reviewsscarborough town centrekeg restauranthi expressroom was cleanexposed brickfree breakfastthe breakfast areawired internetyogurtminute drivestay there againexcellent breakfastthe king size bedconvenience storethird floornight's sleeppleasant stay
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104 - 109 of 320 reviews
Reviewed 30 June 2015 via mobile

I came from Florida to visit friends and family the hotel was Safe, well maintained and the rooms were clean and the staff was very helpful. And just minutes away from Scarborough town centre. Would stay there again!!

Stayed: June 2015, travelled with friends
1  Thank anasni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Holiday Inn Express Toronto East, responded to this reviewResponded 3 July 2015

Dear Guest,

Thank you for the 5 Star Rating and for taking the time to share your experience. We look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2015

We checked in, given a room, and as soon as we walked in there was a mouldy stench (we think from the AC).We turned off the AC, and it didn't go away. Our eyes were burning, and we were getting headaches. Another hotel visitor who checked in at the same time, walked out of her room and said the same thing.
We found another hotel and left.

  • Stayed: June 2015, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Lunarbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Holiday Inn Express Toronto East, responded to this reviewResponded 29 June 2015

Dear Guest,

We understand after checking in to your room in hour and half you checked out without being charged. Due to your complaint the room in question was not sold and thoroughly investigated, we can assure that no mould or cause of burning eyes were found. We regret your experience, complaints of such nature are taken seriously as we take pride in our product. We hope this response will assist you in giving us another opportunity to be of service to you.

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Reviewed 17 June 2015

From the dirty AC wall unit to the 1970's style chain and rubber stopper for the bathtub to the calcium caked on the shower head, I wouldn't even get undressed in this hotel room. We complained, switched rooms, and it was still so bad that we checked out the next morning.

Stayed: May 2015, travelled as a couple
Thank Rooney A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Holiday Inn Express Toronto East, responded to this reviewResponded 18 June 2015

Dear Guest,

We sincerely regret the way you felt about our hotel and your review was shocking, as over the years we have been receiving raving reviews. Please accept our apologies and our team will be looking in to this and I can assure you corrective measures are taken immediately.

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Reviewed 10 June 2015

My friend and I stayed here three nights while visiting Toronto. We had a car so it was fine to be a bit out of the city, but it wasn't too convenient to public transportation if you didn't have a car. The hotel itself was good, staff was friendly and the room was clean. We were close to the vending machine and a hallway door so there was some noise from the hall. Breakfast was also decent, but they didn't have a huge selection, though we enjoyed the pancake machine. The front desk also exchanges US dollars and there's an ATM in the lobby. My only complaint is that there wasn't a safe in the room, though there were signs everywhere saying not to leave valuables out. Apparently there are safe deposit boxes at the front desk, but I didn't feel comfortable leaving things there and we locked stuff in our suitcase instead, though we didn't have any trouble with things being taken. The shower drain was also very slow, but other than that we had no problems and I would likely stay there again.
The wifi was great and very fast.

  • Stayed: June 2015, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Chelsey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Holiday Inn Express Toronto East, responded to this reviewResponded 29 June 2015

Dear Guest,

Thank you for staying with us, your business is sincerely appreciated. Your assurance to return is what we strive for and we will await your next visit.

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Reviewed 31 May 2015 via mobile

The hotel was great. They managed to get us all in one area and close to the lobby so we could keep an eye on the action. The hotel had a lobby area on the second floor that came in handy for the kids to socialize instead of having slamming doors if they went visiting all the friends. The breakfast attendant was prepared for the group as well as had a meeting room set up for any over flow. Conveniences are close like the Keg steakhouse and a gas station. Fast food is a 5 minute walk and the mall is a very close 4 minute drive away. Spoke to a manager and he said they will be renovating soon. The rooms were were good but need a little modernization but the bed was comfortable and no out side noise was detected as I faced hwy 401

Stayed: May 2015, travelled on business
3  Thank Pointsguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson D, General Manager at Holiday Inn Express Toronto East, responded to this reviewResponded 29 June 2015

Dear Guest,

Thank you for staying with us and for taking the time to post your review. Your feedback is important to us and we were delighted to learn of the positive experience from your group, we hope you will give us an opportunity to host your event again next year.

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