The hotel was arranged for a large wedding that I was attending, and thus I was able to get others experiences as well.
The hotel was finishing its' major renovations. The front of the building had no sign, and literally had vinyl sheeting peeling off of the front. It looks like subsidized housing. I drove by the hotel multiple times over an hour trying to find the place, always wary of going into the building that ended up being the hotel. The management really needs to put at least a temporary sign on the front until construction is done; having your clients drive around for an hour trying to find the place does not make for a return visit.
The rooms are nicely appointed, however there are no towel racks at all. Your towels have to sit on the toilet while you shower.
The parking garage is across the street, and underneath a rather decrepit building. It is very tight, but is at least very well secured. Unfortunately, the garage does not take credit cards, but is cash only. They do not tell you this until you are leaving the garage. Luckily you can put the parking charges on your hotel bill, but only if you re-park your car and go back into the hotel and ask for a voucher. It costs $15 CDN per day, with unlimited in-out privelages.
Now we get to the really bad. The staff is horrible. They either do not care, or are not interested in helping you. Regardless, rather than finding solutions to simple problems, they are condescending. I simply will not stay at this hotel again soley based on the staff. There are many other chain hotels near by the location that are similarly priced and I know do not have this problem.
Botique hotels such as this have to cut a niche in order to make it. Unfortunately, this hotels niche is in a polished interior with a rotten exterior and rotten staff.
- Official Description (provided by the hotel):
- The Bond Place Hotel Downtown Toronto is ideally located in the heart of downtown Toronto at Yonge and Dundas Square. The Hotel is across the street from the Eaton Centre and steps away from the Toronto Theatre District, including the Canon Theatre, Massey Hall, Elgin/Winter Garden Theatre, The Panasonic Theatre, and other local area attractions. Many downtown corporate and government offices, colleges and universities, are within walking distance. The Hotel is also central to downtown Toronto hospitals, with St. Michael's Hospital located across the street. ... more less
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- Also Known As:
- Bond Place Hotel Toronto
- Hotel Bond Place
- Bond Place Toronto