I stayed at this hotel on Dec 8, 2011 and thought that the staff was wonderful. We had stayed here before, and enjoyed ourselves, so we decided we'd stay again since it was close to the attractions that we were in town for (The Eaton Centre and Massey Hall).
I would just like to say that the gentleman working the front desk in the evening was phenomenal. My fiancee, my son, and I were goofing around in the room and my son fell back and hit his head on the night stand. It ended up cutting his head and making it bleed quite a bit. We ran down to the lobby to see if they had any rags or anything to help stop the bleeding. The gentleman at the desk (I really wish I knew his name!) not only got me an old rag as requested, but he also gave me the key to the washroom so I could get it wet and offered to call a cab for us to take him to the hospital.
When the cab came, we weren't ready yet (we had to run down to the parking garage to get my son's health card from the van), so it left. The front desk clerk called us another cab without complaint, though and seemed genuinely concerned.
Location is one thing when planning a trip, but the staff is something that either makes or breaks the experience. I myself work front desk at a hotel as well and know just how important great customer service is. This hotel definitely has it.
- Official Description (provided by the hotel):
- Stay Smart in Our Hotel in Toronto, Ontario You'll enjoy an ideal location at the Holiday Inn Express Hotel - Downtown Toronto. Our hotel's location is near Pearson International Airport (YYZ), Toronto Island Airport (YTZ), Toronto Union Train Station and the underground shopping/walking paths, which makes it easy to navigate Toronto.Lodging here puts you in close proximity to famous attractions like the Hockey Hall of Fame and Distillery Historic District. Toronto is also home to Eastern Canada's largest shopping mall, Eaton Centre, which is within walking distance of the hotel.Toronto, Ontario's government buildings, the QueenÂ¿s Park and Provincial Parliament are nearby, as well as First Canadian Place, BCE Place, Sears, Ryerson University, Saint Michael's Hospital and other businesses in downtown Toronto. Our hotel's amenities include a 24-hour Business Service to help you complete your work.Unlike other hotels in Toronto, our hotel offers multiple complimentary services: a hot breakfast bar, high-speed Internet access in every room, a daily newspaper and local calls. Each room is outfitted with a triple-sheeted bed, a cable TV, a work area with two phones and a bathroom with specially designed amenities. Our downtown Toronto hotel's staff looks forward to serving you. ... more less
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- Also Known As:
- Holiday Inn Express Toronto Downtown Hotel Toronto