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Holiday Inn Express Toronto Downtown
Ranked #67 of 138 Hotels in Toronto
Reviewed 24 January 2012

Room dusty and small, but acceptable. A little off the main part of downtown Toronto, but close enough to walk to most things. Breakfast good start to the day. Staff very polite, professional and friendly. BUT the main, single, computer in the lobby for guest use is SO SLOW. They need to upgrade this machine and speed of their internet. Checking my email and printing boarding passes took 30 minutes, waste of my time. For this reason alone I would not go back.

  • Stayed: January 2012, travelled with friends
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Thank CBD0c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this reviewResponded 27 January 2012

Dear Valued Guest,
Thank you for taking the time to write a review regarding your recent stay at our hotel. Our goal is to exceed the expectations of our valuable guests and it is evident through your comments that we did not meet them. Please accept our sincere apologies for the inconveniences experienced during your stay. Regarding the weak internet, we admit you were right in your assessment. While the hotel has made a capital investment in this information technology the problems you indicated were as a result of some defective equipment.
Thank you again for your valuable feedback, we hope that you will provide us with another opportunity to serve you again and reinstate your confidence with us.

Tariq Azad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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854 - 858 of 1,319 reviews

Reviewed 10 January 2012

2 nights for about $130 CAD
Pros
- Staff extremely helpful, Rob even called us to after checking in to make sure we had no issues
- Location about 5-7min walk from Queen street Subway station.
- Complementary Wifi
- Complementary hot breakfast (eggs, sausage, cereal, fruit, pastries, yoghurt, pancakes)
- DIY Laundary $2 per wash or dry
- Computer and printer provided in lobby for guest use
- Complementary local calls.

Cons
- Room a little dark needs more lighting
- No fridge, the furnishing a little dated

Overall great hotel. Rob at the front desk was extremely helpful and welcoming.

  • Stayed: January 2012, travelled as a couple
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3  Thank prozerran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this reviewResponded 27 January 2012

Dear Valued Guest,
I am pleased that you enjoyed your time in Toronto and that our staffs were able to accommodate your needs. The complimentary breakfast buffet is truly a great added bonus and with the many choices is continuously changing to provide more selections to meet the needs of all of our guests. Our location is great and close to much of what Toronto has to offer and close enough to the transit system to be able to get you anywhere without the stress of city driving. Complimentary Internet and newspapers is one of the ways to say thank you for choosing us. Thank you once again and we hope to be able to host your next visit to our fair city.

Tariq Azad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2012

I have stayed at this hotel before on business but this time I went with my wife because of a concert we had tickets to in the city. It is in a great location a few blocks from the subway and about a block from the King Street Streetcar. The staff are very friendly and helpful, the rooms were clean, although I find the rooms at this hotel a little dark. The wifi worked well. The breakfast is typical Holiday Inn Express fare and quite acceptable. I would not hestitate to book again at this hotel as the prices are quite reasonable for being right downtown.

  • Stayed: December 2011, travelled as a couple
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1  Thank simeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this reviewResponded 25 January 2012

Dear Valued Guest,
I am pleased that you and your wife enjoyed your time in Toronto and that our staffs were able to accommodate your needs. The complimentary breakfast buffet is truly a great added bonus and with the many choices is continuously changing to provide more selections to meet the needs of all of our guests. . Our location is truly a gem as we are within walking distance to much of what Toronto has to offer and close enough to our city’s public transportation system to get you any where without the stress of driving.
Once again thank you for taking the time to write you comments. Hopefully we will be able to host your next visit to Toronto.

Tariq Azad

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Reviewed 4 January 2012

Stayed at the Holiday Inn Express on December 30th. Check in was a breeze, check in staff Dylan processed me very efficiently and I didn't have any issues at all. The property is a bit dated, and the television was the old CRT variety. Not LCD/LED/Plasma variety. When I got to my room, everything was in order, this property is not a recently renovated Holiday Inn Express property, however the price which I booked at, and the location of this hotel was excellent. This hotel is located two blocks away from St. Lawrence market which opens very early in the morning on weekends, where one can purchase just about anything. Fresh fruit, meats, vegetables, cheese, breads etc. Also a few blocks north west is the large mall in Toronto, Eaton Centre. This mall spends a few stories, includes many notable stores such as Abercrombie and Fitch, Apple Store, Hollister, Lacoste, and many more. Many other electronics stores such as Best Buy and Future Shop is right near by too!

This hotel includes complimentary wi-fi Internet, complimentary breakfast which had a number of different muffins, eggs, sausage, breads, cereals, pancakes, juice, milk, apples/oranges/bananas, and a variety of teas and coffees. Please do note that parking costs $20.

In the morning a copy of the Globe and Mail newspaper was delivered outside of my room door. The furniture of my room and the lobby is a bit dated, however for the price I paid, and the location of the hotel, I didn't have too many issues with the dated furniture.

  • Stayed: December 2011, travelled on business
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3  Thank akide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this reviewResponded 6 January 2012

Dear Valued Guest,
Thank you very much for your review! We have shared it with our team at the Hotel. It's very much appreciated that you took the time and effort to mention the name of our wonderful Associate. It goes a very long way in all of our motivational endevours. Amazing customer service is what all of our staff strive to give to each and everyone of our guests and we hear so many great comments about the things that they have done, but we never get tired of hearing more. . Complimentary breakfast, Internet and newspapers is one of the ways to say thank you for choosing us.
We hope to have you back on your next trip to Toronto.
Tariq Azad

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Reviewed 22 December 2011

Great location within walking distance to Waterfront, Eaton Center, St. Lawrence Market. Breakfast was very good. Rooms need a revamping (compared with other HI Express where we have been).

  • Stayed: November 2011, travelled as a couple
    • Value
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3  Thank GyW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this reviewResponded 6 January 2012

Dear Valued Guest,

Thank you very much for taking the time to write a review of the Holiday Inn Express Toronto Downtown. Our complimentary breakfast buffet is a nice bonus and constantly evolving to better appease our guests’ breakfast request, with new items being added from time to time.
Our location is great and close to much of what Toronto has to offer and close enough to the transit system to be able to get you anywhere without the stress of city driving.
In the coming year our hotel will undergo numerous upgrades and improvements including renovations to the hotel room. We look forward to significantly raising the level of comfort and guest satisfaction throughout the hotel.
Thank you once again and we hope to be able to host your next visit to our fair city.
Tariq Azad

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Toronto Downtown

Address: 111 Lombard Street, Toronto, Ontario M5C 2T9, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #67 of 138 Hotels in Toronto
Price Range: $179 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Toronto Downtown 2.5*
Number of rooms: 195
Official Description (provided by the hotel):
Stay Smart in Our Hotel in Toronto, Ontario You'll enjoy an ideal location at the Holiday Inn Express Hotel - Downtown Toronto. Our hotel's location is near Pearson International Airport (YYZ), Toronto Island Airport (YTZ), Toronto Union Train Station and the underground shopping/walking paths, which makes it easy to navigate Toronto.Lodging here puts you in close proximity to famous attractions like the Hockey Hall of Fame and Distillery Historic District. Toronto is also home to Eastern Canada's largest shopping mall, Eaton Centre, which is within walking distance of the hotel.Toronto, Ontario's government buildings, the Queen¿s Park and Provincial Parliament are nearby, as well as First Canadian Place, BCE Place, Sears, Ryerson University, Saint Michael's Hospital and other businesses in downtown Toronto. Our hotel's amenities include a 24-hour Business Service to help you complete your work.Unlike other hotels in Toronto, our hotel offers multiple complimentary services: a hot breakfast bar, high-speed Internet access in every room, a daily newspaper and local calls. Each room is outfitted with a triple-sheeted bed, a cable TV, a work area with two phones and a bathroom with specially designed amenities. Our downtown Toronto hotel's staff looks forward to serving you. ... more   less 
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Also Known As:
Holiday Inn Express Toronto Downtown Hotel Toronto

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