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The Westin Harbour Castle, Toronto
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Reviews (4,761)
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1,822
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Reviewed 4 weeks ago

Took a walk and venture back to the Westin downtown. Although she minor construction on the entrance to the building, the reception by the staff to the hotel was nothing short of amazing.. The hotel all-in-all was amazing.

The only down fall was was the morning breakfast. It seem the chef and his team were either off the mark that day or in a groove and need to be re-polished. The Breakfast Buffet was lack lustre and just did not shine like it has in previous times at this Hotel, which is sad.

  • Stayed: April 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Amazing service, friendly and caring staff.

Unlike many other hotels, this hotel is not there to pinch away money from you for extra requests.

A very well located hotel, extensive gym and pool facilities free to guests, vest tasting complimentary coffee in the lobby.

Comfy beds with good quality linens a pillows.

Bathrooms need a little tlc, however perfectly functional

Stayed: April 2018
Thank explorer2790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at The Westin Harbour Castle, Toronto, responded to this reviewResponded 4 weeks ago

Dear explorer2790,

Thank you for choosing to stay at The Westin Harbour Castle and for sharing your experience. We are glad to know you loved the service provided by our courteous associates and had a great time here. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip.

Be Well,
Harmeet Chugh
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

The views are a reason on it's own to stay at this property! Absolutely gorgeous views over Lake Ontario. I was lucky to stay on one of the top floors and despite being for a business visit and did find some time to enjoy the view.
The rooms are nice, quite spacious and well maintained and well cleaned every day.
The staff is very friendly and offer great service!

Room Tip: Any room with a view
  • Stayed: April 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2018 via mobile

Had a good size room with lake views.
Bed very good but lighting dull even with all lights on.

Bathroom ok but could do with some work to revitalise the grouting around the bath

Staff , concierge etc very helpful.

Would return

Stayed: April 2018, travelled as a couple
Thank ChilternRugby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2018

This is great hotel overlooking the Lake. It is within walking distance of the CN Tower, Shops and Restaurants. The staff were extremely helpful especially Kevin Yu when checking in. Kevin also was very helpful in directions to the Air Canada Centre and nothing was to much trouble for him.

Room Tip: Ask for a room overlooking the Lake
  • Stayed: April 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank hondacb750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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