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Reviewed 4 February 2013

Just returned from one night at Sheraton and had the usual experience good stay.
Room:
Large King on the 6th floor. Plane landings was not as loud as expected since hotel had good sound insulation. Clean and had a very comfortable bed. Fortunately I had my iphone because this room didn't have a clock radio !! There were 2 bottles of complimentary water which was very much appreciated.
Location:
Great location since it was close to the airport for an early flight and shuttle was efficient.
Hotel:
Overall this is your typical Sheraton with nothing spectacular. It was just as expected - good and clean.

  • Stayed: February 2013, travelled on business
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Thank captcrash2much
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanWoodburn, General Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this reviewResponded 22 February 2013

Dear valued guest,

Thank you for having taken the time to share your feedback. I do apologise for the missing alarm clock. Do hope we have the opportunity to welcome you again.

All the best and safe travels,

Dan W

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2013

I typically stay at this convenient hotel on my business trips to Toronto. It is ideal proximity for late arrivals, easy access to business needs and routes around Toronto. The front desk staff are excellent, and very helpful. They always remember my needs and likes. I would recommend this hotel just for the staff.

  • Stayed: February 2013, travelled on business
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Thank boyd_stevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanWoodburn, General Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this reviewResponded 6 March 2013

Dear Valued Guest,

Thank you for having taken the time to share feedback regarding your experience. I definitely appreciate the positive comments highlighting our wonderful Associates.

All the best and safe travels,

Dan W

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Reviewed 31 January 2013

This hotel is situated close to the airport which makes it very convenient when flying in or out of Pearson International Airport. On our recent trip our travel agent recommended it. Normally we stay at the Westin across the road.
The room was comfortable clean and well laid out. The staff were blasé and merely perfunctory. There were extra charges for the Internet in our room. The only free Internet service is in the lobby area. The parking rates were exorbitant. We won't be staying here again.

Stayed: January 2013, travelled as a couple
Thank Gemsays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanWoodburn, General Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this reviewResponded 3 April 2013

Dear Valued Guest,

Thank you for taking the time to share your feedback and providing some compliments; however, please do accept my sincere apologies if our staff did not seem to be up to their normal service-focused best.

Additionally, although our parking and in-room internet rates are at par with the other full service hotels in our neighbourhood; I do apologise as well if you felt these rates were expensive.

Best regards,

Dan W

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Reviewed 30 January 2013

We have stayed at this hotel for many years even back when it was the Renaissance. We attend the CGTA shows twice a year and find the location very convenient. We always feel it is like home away from home and the staff are always welcoming and friendly. This time we made a mistake with booking and found that the hotel was fully booked but Anise? of the front desk was most hopeful and helpful and by late morning we had a room and our bags were taken up to the room. I do agree with the other reviews that the rooms are looking tired and perhaps the time is coming for an upgrade but this does not distract from all the other good things especially the pool with the aircraft passing overhead. Juliet and Elaine

Room Tip: the rooms are under a flight path and perhaps choosing a room overlooking the pool and spa would help with the noise which is really not too disturbing.
  • Stayed: January 2013, travelled on business
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Thank Juliet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanWoodburn, General Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this reviewResponded 6 March 2013

Dear Valued Guest,

Thank you for sharing your feedback. I'm very glad that Aneesa was able to accommodate your need for a room over a very busy week. She is definitely a wonderful asset on our team. We look forward to seeing you again next year.

Best regards,

Dan W

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Reviewed 28 January 2013

Sheraton Toronto Airport Hotel & Conference Centre is at a great location with beautiful rooms. The staff is awesome. Jimmy checked us in and gave us great recommendations for sightseeing. He is very friendly and a great asset to your hotel. He knows what is customer service!

  • Stayed: January 2013
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Thank Mike1699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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