We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent location, great rooms, good breakfast”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Le Germain Maple Leaf Square
Ranked #4 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed 12 October 2017

The location of the Le Germain Maple Leaf is great, literally just outside Union Station and only a few yards away from the Air Canada Centre. CN Tower is only a few minutes away.
Rooms are very spacious, modern and well equipped (Nespresso machine, great amenities etc.). Breakfast is buffet style, with good - albeit limited - options.
The only, small, negative I have is that -a part from the staff at breakfast - the front desk staff don`t really seem to care about their guests. When you walk in nobody says hello, Concierge wasn`t around most times etc. That said when you actually walk up to the front desk the team are very efficient. If they`d be a bit more welcoming overall, this would be a five star review.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ewalddi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PauldeLaDurantaye, General Manager at Hotel Le Germain Maple Leaf Square, responded to this reviewResponded 13 October 2017

Dear Ewalddi,

Thank you for sharing you comments regarding your stay with us.

I was happy the read that you enjoyed the location and the amenities as well as the service from the breakfast team. I am sorry that your were left with the impression you describe by our Front Office team. Our team is indeed passionate about helping all our guests so we will bring this to their attention to be more aware of the image they are projecting.

I hope that we will be able to welcome you back soon and invite you to contact me directly should your travels bring you back this way.

Sincerely,

Paul de La Durantaye
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,275)
Traveller rating
Traveller type
Time of year
Language
  • More languages

17 - 21 of 1,275 reviews

Reviewed 11 October 2017

The customer service exhibited by ALL was magnificent. Whomever the Owner is, he/she/they should be proud of the individuals that staff this place. When I checked in, I wanted to take some wine up to my room. The bartender provided me with the wine in the separate carafes AND went and got someone from the checkin desk to go up to my room with me, caring the tray with the carafes and wine glasses on it. While in the elevator, I somehow disabled my key card. The staff member, I believe his name is Daniel, told me no problem, that we would use his master key and once he delivered me and my wine to my room, he would go back down to the front desk, reprogram me another key AND bring it back up to me. Is that not WOW SERVICE! Then the room was beautiful and very well appointed. Then, the breakfast buffet the next morning was outstanding....definitely not your run-of-the-mill continental breakfast. The staff at breakfast was fantastic too. They greet you upon entry, welcome you to sit where you want, and ask what you want to drink, i.e. juice, coffee, etc. Oh, I forgot to mention, the hotel is very very clean. Whenever I am in Toronto, this is where I will be staying, provided they aren't booked : )

Room Tip: The bathroom included a shower only; no soaker tub. Not sure if this is across the board for all roo...
See more room tips
  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank jamericantraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2017

Great room and bath. Modern and good amenities. Very comfortable bed, Excellent location in Toronto. The staff was very friendly and helpful. Better than average complimentary breakfast. Good value!!!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Mommaswart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

We stayed three nights in a Classic room, which was comfortable and quiet, even when the cascades went by for the Invictus Games. The hotel's location is perfect for tourists, being about 10 minutes walk from the UPexpress Union station and a short walk from the waterfront. The front desk staff were very pleasant and helpful, with good restaurant recommendations.

Stayed: September 2017, travelled as a couple
Thank Geoff073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017

This hotel not only has the Germain brand's sense of style and service, but the location is hard to beat. Close to the ACC, Rogers Centre, union station and key shopping areas and sightseeing attractions, it's hard to find a more perfect location. Staff are friendly, helpful and go above and beyond. Rooms are well appointed and the beds are akin to sleeping on pillows - so amazing! Only recommendation would be to change out those design-forward faucets (aka splash factories). A minor recommendation to an otherwise delightful stay!

  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Shannon43omg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Toronto hotels
Downtown West
Delta Hotels by Marriott Toronto
Downtown West
Fairmont Royal York
Fairmont Royal York
#21 of 137 in Toronto
3,674 reviews
Downtown
The Omni King Edward Hotel
Show Prices
Show Prices
Show Prices
Downtown West
The Adelaide Hotel, Toronto
Downtown West
Shangri-La Hotel Toronto
Shangri-La Hotel Toronto
#10 of 137 in Toronto
1,242 reviews
Midtown
The Hazelton Hotel
The Hazelton Hotel
#1 of 137 in Toronto
722 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Le Germain Maple Leaf Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Le Germain Maple Leaf Square

Address: 75 Bremner Blvd, Toronto, Ontario M5J 0A1, Canada
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 137 Hotels in Toronto
Price Range: $349 - $620 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Le Germain Maple Leaf Square 4*
Number of rooms: 167
Official Description (provided by the hotel):
Toronto's Second Le Germain HôtelGroupe Germain is reasserting itself in Toronto with Hôtel Le Germain Maple Leaf Square. Integrated into the complex for which it is named, this 167-room boutique-hotel is one element in a real estate development that combines condominiums, offices, retail shops and restaurants.Hotspot for Sports and EntertainmentLocated just steps from the Air Canada Centre, home to the Toronto Maple Leafs (hockey) and the Raptors (basketball), and venue for Toronto's hottest events and shows, the hotel is at the heart of it all.Quiet Oasis in a Buzzing NeighbourhoodAlthough the hotel is immersed in the city's vibrant core, it remains loyal to Groupe Germain's philosophy, which is founded on elegance combined with authenticity. Each Germain property strives to achieve the same goal: to offer a comfortable and inviting atmosphere where personalized, yet discreet service is of the utmost importance. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA and HotelQuickly so you can book your Hotel Le Germain Maple Leaf Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing