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Reviewed 13 July 2017

The Sandman Signature Toronto airport hotel is the best airport hotel, and overall hotel I've stayed in over the last 40 years of traveling. It is immaculate, so soundproof you can't hear the airplanes, the beds are the most comfortable beds ever - even better than the Sheraton sleep comfort beds. The staff is caring, courteous and accommodating. It's a great stop-over hotel, although I might stay longer if warranted. The only two draw backs - no mini fridge in room, and no late breakfast options.

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Jasmine P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Toronto, Manager at Sandman Signature Toronto Airport Hotel, responded to this reviewResponded 15 July 2017

Dear T S
Thank you for staying at the Sandman Signature Toronto Airport hotel and taking the time to write us a review.
I'm happy to read that you enjoyed your stay with us and found our rooms spacious and comfortable.
All Sandman hotels use Serta custom made beds which is our signature brand. They are indeed comfortable and we receive many compliments about them.
We have a number of rooms that are suites (separate living area, microwave and fridge). Some of our suites actually have a full sized kitchen, washer and dryer unit inside the room.
I appreciate all of your feedback and hope to see you again soon.

Dwight Archer

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Reviewed 11 July 2017 via mobile

This hotel looks good and reception has been updated. After that it is a work in progress. We stayed in two rooms and both were acceptable but very aged. The beds were good and one room had a jetted tub by the bed. Not a 5 star hotel but good for a night or two.

Date of stay: July 2017
Trip type: Travelled with family
1  Thank Dave G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Toronto, Manager at Sandman Signature Toronto Airport Hotel, responded to this reviewResponded 15 July 2017

Dear CDNFrequentFlyer,

Thank you for choosing to stay at the Sandman Signature Toronto Airport Hotel and taking the time to leave us with your feedback. All of your comments are appreciated.

I apologize if you were not satisfied with the design or decor of our rooms and restaurant. We have done several soft renovations (wallpaper, carpets..etc) over the last several years and will continue to make improvements to meet the expectations of today's travelers.

We appreciate your decision to stay with us and welcome you back anytime.

Sincerely,

Dwight Archer

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Reviewed 10 July 2017

I stayed at the Sandman Signature on my way home to Minneapolis. Compared to the Hampton that we stayed at, this place felt like it needed an update. The hair dryer was broken; the air conditioner didn't seem to work that well; the pillows were encased in noisey plastic bags; and the couch wasn't very comfortable. Guests also have to pay $12 for parking and we could hear planes landing at the airport through the walls. The restaurant was nice, and our waitress told us that "hearing planes land" was therapeutic... The safe in the room was on the floor and difficult to use. For some reason, the front desk photocopied the back of our credit card which included our CSC code.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Michael S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Toronto, Manager at Sandman Signature Toronto Airport Hotel, responded to this reviewResponded 15 July 2017

Dear Michael S,
Thank you for choosing to stay at the Sandman Signature Toronto Airport Hotel and taking the time to leave us with your feedback. All of your comments are appreciated.

I apologize if you were not satisfied with the design or decor of our rooms and restaurant. We have done several soft renovations (wallpaper, carpets..etc) over the last several years and will continue to make improvements to meet the expectations of today's travelers.

We sincerely apologize for the inconvenience. We appreciate all of your feedback and hope to see you again soon.

Sincerely,

Dwight Archer

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Reviewed 3 July 2017 via mobile

Picked up a room at the last minute for the Queen's Plate.
Great price. Room was spacious, clean, well appointed.
Staff was very friendly.
Having Moxie's on site was handy.
Fast taxi service.
Will be back!

Date of stay: July 2017
Trip type: Travelled as a couple
Thank Mac Q
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Toronto, General Manager at Sandman Signature Toronto Airport Hotel, responded to this reviewResponded 4 July 2017

Dear Mac Q,

Thank you for making the Sandman Signature Toronto Airport Hotel part of your Queen's Plate visit. We are conveniently located near the Woodbine Racetrack and Casino - only a 5 minute drive away. I'm glad to read that you enjoyed your stay.

We hope to see you again in the near future!

Sincerely,

Bai Bunpanya

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Reviewed 1 July 2017 via mobile

When we booked the room on line we were concerned we made a mistake. Because of the room rate we weren't expecting too much

What a pleasant surprise

The common areas were great

The room was spacious and well appointed

The staff was helpful and friendly

The only negative was the marginal amount of on site parking

Date of stay: July 2017
Trip type: Travelled with family
Thank 919frankh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Toronto, General Manager at Sandman Signature Toronto Airport Hotel, responded to this reviewResponded 4 July 2017

Dear Frank H,

Thank you very much for choosing to book at the Sandman Signature Toronto Airport Hotel. We appreciate the time you took to write us a positive review.

Our hotel has spacious, well designed rooms. I'm very happy to hear that you enjoyed the service that you received from our staff.

Please visit us again in the future.

Sincerely,

Bai Bunpanya
General Manager

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