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“Typically Posh W Hotel, but Tighter Than Usual”
Review of W Montreal

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W Montreal
Ranked #21 of 165 Hotels in Montreal
Certificate of Excellence
Reviewed 5 September 2011

The W brand is my favorite hotel, so I was pleased to see the W Montreal lived up to the high standards. My wife and I drove up from NYC for Labor Day weekend and booked the room with SPG points.

The location is excellently suited for those who want to check out the Vieux Montreal (5-10 minute walk) and also steps away from the Metro if you're more into Mont Royal part of town. It's a quick find coming off the highway. They could use a valet sign but it's fairly obvious where to pull up. They charge C$35/night for parking.

Check-in was prompt and while they were unable to upgrade me, they did give me a late checkout. The lobby was beautifully designed but it was not as large/welcoming as other W Hotels (for example, W Hollywood, W Washington DC or W San Diego). It was more like a comfortable waiting area than somewhere you'd lounge around with your friends. Additionally, the Concierge seemed to be overwhelmed as there was perpetually a line of guests waiting for advice.

Our room was on the 7th floor and small (think college dorm room) but we expected that since we booked with SPG points. Nevertheless, we weren't planning on spending a lot of time in the room so we didn't need a large space. BIG NOTE: The shower is see-through so that you can see everything from the bed area. Not a big deal if you're with your wife/husband, but obviously an issue for non-couples sharing a room.

The bed was amazing as you'd expect from a Starwoods property and the design was stylish and modern. Could have used some more outlets to recharge your phone/laptop but not a big deal. Also, the internet was C$20 for 24 hours (set start/end times of 12PM-1159AM).

The 3rd floor bar is where you want to be to start the evening and the hostess was very helpful securing a seat for my wife and I even if many of the seats were taken. We didn't make it to the ground floor bar but they had the velvet rope and clipboard out for the standard weekend party crowd.

Also for Americans, you can get by without using any Canadian dollars (except for Taxis). The W staff said they can call specific taxi's that accept US$ but we just walked everywhere. Also if using US credit cards (Canadians have a special chip in their credit cards), some restaurants allow you to tip after charging the card, but oddly enough, many others don't so you should have some Canadian dollars to tip just in case. Most of the time, they accepted US Visa and Mastercard, but smaller places (for example: Tim Horton's) didn't accept either.

  • Stayed: September 2011, travelled as a couple
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2  Thank Songer5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 September 2011

We stayed at this hotel in may 2010 and found it was a great weekend getaway as a couple. The location is very central and close to the main shopping area (st catherines street). It was our first time at the W and we were blown away by the design of the rooms. Defo worth spending the extra money for the experience.

  • Stayed: October 2010, travelled as a couple
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1  Thank Passport-Kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2011

valet at door very friendly, helpful. received delicious W water when leaving or returning. Lounge Bar made super tasty signature drink. Rooms ultra modern, clean and inviting. Beds very comfortable. Open concept bathroom fun for one night. Would recommend for a night with your special someone.. not for families. Re-modeled my bedroom at home to recreate the mood ;)

  • Stayed: November 2010, travelled as a couple
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1  Thank dduncan7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MtlWInsider, Manager at W Montreal, responded to this reviewResponded 8 September 2011

Hello there dduncan7!

Thank you for taking the time to send us your fantastic feedback!
We are delighted you loved the W Montréal!

Don't hesitate to contact us prior to your next trip in Montreal!
Have fun,

Your W Montreal Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2011

I had really good experience with them. When i arrived I thought we request to change bed to allergy free bed. They did but I thought they didn't and then the manger come to our room aplogize and give us whole breakfast free meal which cost $100

the room is big and clean

  • Stayed: August 2011, travelled with family
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Thank sharon800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2011

Did not stay at this hotel but visited the cocktail lounge for drinks before dinner. Expected good service and quality for a $15 dollar martini. On previous occasions service had been better. It took 10 min for one server to drop off a drink menu (which we didn't need) and run. A second server returned about 10 minutes later only to leave for another 10 min to ask if the bartender could make a cosmopolitan martini. Shockingly the answer was "no" however they could make a cosmo drink - go figure. Similar confusion over a request for a blood orange martini - even though they could make a blood orange margarita. We watched the bartender talk to patrons rather than mixing drinks. After just over 1/2 hr we got our 3 drinks with a $45 bill. Not once did the server say hi, apologize for the wait, or be friendly. The bill was dropped without a word nor were we asked if we would like another cocktail. We were friendly, polite and courteous but entirely disappointed. Montreal is my favourite place for great restaurants and service. This place is by far my worst experience and I would not even consider staying in the hotel.

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
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    • Service
5  Thank traveldish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about W Montreal

Address: 901 Victoria Square, Montreal, Quebec H2Z 1R1, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Quartier International
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#5 Spa Hotel in Montreal
#15 Romantic Hotel in Montreal
#16 Luxury Hotel in Montreal
#18 Business Hotel in Montreal
#30 Family Hotel in Montreal
Price Range: $232 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W Montreal 4*
Number of rooms: 152
Official Description (provided by the hotel):
In the city's historic Banque du Canada building transformed into a rich, modern tapestry, W Montreal is close to Old Montreal, the Montreal Museum of fine Arts and the city's downtown. ... more   less 
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Also Known As:
w Montreal Hotel Montreal
w Hotels Montreal
w Hotel Montreal

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