Hi christinap361,
Thank you for choosing to stay with us on this trip and for sharing your feedback. I trust that all is well.
We always want to offer top-notch service, and I am glad you were satisfied with the service received from our staff, and our breakfast selection was up to your liking. I am sorry, however, for the dissatisfaction caused by the hotel's condition and cleanliness was a letdown. Your feedback allows us to identify areas that may need additional attention. Trust that your thoughts will not be left unspoken. I took the necessary steps to ensure our Hotel management team gets to read your post to serve as a reference for improvement.
I know that this stay may not have been the best, but I am hopeful for another opportunity to welcome you back.
Safe travels,
Glaiza G.
Case Manager
IHGService