My husband and I booked this hotel 3-4 months in advance knowing there were few
full accessible rooms. I am an above knee amputee for 3 years and both my husband and I are learning a lot. U fortunately this was one of those times.
When we arrived for check in, we were informed that the ONLY full accessible room was booked. But we might be able to have an accessible room.
The room itself was very nice, beautifully appointed.
When I tried to use the bathtub, I was great full we had brought my shower stool with us. Unfortunately, after having my husband help me get in, the shower hose had a large whole in the tubing, it was unusable.
The front desk responded immediately, and within half an hour we harps a new hose.
Now here is where the hotel needs to think a little more. My husband and I were enjoying a drink and bite to eat at the bar. I headed off to use the washroom. While it had a wheelchair sign on the door, there was no button to push to open the door. I tried 3 times to back in, using the bigger wheels, no luck. Off I went to the front desk to let them know that I was not able to access the washroom . This is a function that should be available to everyone, regards of their limitations.
It was quite demeaning for me to ask for help, when I shouldn’t have to.
But again, the staff were quick to respond to help me. But it should not have been required. Installing a button would be in everyone’s best interest. No one should be made to feel lesser than anyone else.