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Reviewed 21 August 2017 via mobile

Our detour because of traffic this long weekend made our stay in this hotel even more worthwhile.

We were heading to Anilao when we got stuck in standstill traffic in Bauan. We were supposed to check in late afternoon in this hotel coming from Anilao, but since we already spent almost half of the day on the road, and it started to rain heavily, we decided last minute to go to this hotel first and just go to Anilao the following day. This last minute decision made us enjoy the Orense Suite more.

They accommodated our early checkin, and the room with a loft was very spacious and homy, with ambient light generously flowing inside. The kids had fun running around, and the bathtub/jacuzzi was enjoyed by my 2yo daughter. Different restaurants and food outlets were also very accessible from this hotel, and a convenience store was just below it. It was like a peaceful home in the middle of a very busy environment outside. They are able to maintain the tranquility inside.

There was a band playing at the bar every weekend nights, and although I heard some complain of it because of noise, my husband and I had fun on that Saturday night. Our kids did not have difficulty getting to bed even if our room was situated on top of the bar.

The hotel staff were also very polite.

The only mark down is that the place is not friendly for PWD or elderly. If your room is on the 3rd floor, the elderly/pwd will really have to use the stairs.

Over-all, I'd still recommend this 100% to my family and friends.

Stayed: August 2017, travelled with family
Thank HenCLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2017

Receptionist are impolite and disrespectful of guests. Here's why:

1. they expect you to know their policies although they are not explicitly given.
- our discounted rooms were supposedly for 1 guest only. however they failed to mention that to us upon our arrival. They ended up charging us for extra person fee without even notifying us. we only found out after 3 nights. the reception we talked to is very disrespectful and told us that we should know that the room is for single person only since it is discounted. (note: we are staying for 15 nights, hence, the discount, have we known that the discount they gave meant that it will be for a single person only we shouldn't have booked the place)

2. they don't clean the rooms everyday!
- the receptionist told us that we have to call or notify the front desk if we want the room to be made up, so we did. but almost every day, despite our calls/notification, we came back at our room still undone =(

3. slow service at the restaurant too!
- Food is served usually 45mins to 1hr after the order is placed.

  • Stayed: November 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank ihcs1218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray R, Manager at The Bauan Plaza Hotel, responded to this reviewResponded 13 March 2017

Good day. Thank you for placing a review of the Bauan Plaza Hotel. Your reviews help us know how to serve the guests better.

For reference, may we get the exact dates of your stay in order for us to determine the circumstances of your stay? If you prefer, you can send the details including the guest name to the following email address in order to keep your information confidential:

celien.bauanplazahotel@gmail.com

We thank you once again and we look forward to hearing from you soon.

- Ray

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2015

Easily this is the most modern Hotel in Bauan.
For us Manila People, who needs to be in town to attend social functions, this is "manna from heaven"!

However, you will soon realize that this hotel has many loose ends that would make your stay unpleasant.

I have brought 4 Senior Citizens with me.
And, to my horror, their establishment wasn't ready for them.

Here's why
1. Their escalator/elevator only reaches up to the lobby at the 2nd Floor.
If you are "unlucky" enough to have your room on the Third Floor, you would have to literally "carry" your physically challenged members of the family just to ne in the rooms.

2. If they (PWDs and Seniors) make it alive on the 3rd floor, another dilemma awaits them if you book the Loft Rooms. They have to be carried to where the beds are again!
What if there are emergencies? I could not even begin to think about it.

3. There are rooms on the 2nd Floor alright, but they are also Loft Rooms! So there is really no escaping those stairs.
WHY DOES IT HAVE TO BE THAT WAY?

4. The stairs leading to the third floor has a narrow "gap" to the wall. Little children could fall there!

5. Their elevators/escalators are closed most of the time and you have to call for the maintenance people to have it opened. Jeeeeeeeezzzzzz

6. A band was playing in the lobby and it could be heard in the rooms. How loud? You could not even hear the TV inside the rooms and you had to shout to each other to communicate.

Our otherwise happy family vacation was ruined!

I am usually very forgiving to newly built hotels in the provinces but man, this hotel really got me in a very very bad way.

Hope they improve.
The hotel itself looks very promising.

  • Stayed: June 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
8  Thank Myra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2015

We had an extended stay in this hotel for our family for 10 days due to family festivities in nearby towns. The service staff is excellent and attentive. We especially appreciate the consideration for our mom during our snorkeling excursion coordinated by the hotel and flexibility to provide breakfast to go when we had early day trips. Breakfast menus were adequate, although not a lot of variety, but with the length of stay, not surprising, but still want to compliment the staff for always being helpful. Definitely get there early to enjoy the meal. We did not partake in the weekend international buffet.
We were a large party in two rooms and the rollaway bed is not designed for an adult over 5' 3" but fortunately the main level in one room had a couch. The rooms were well maintained by the cleaning staff however note that only bath towels were provided and it is highly recommended that guests have small washcloths to manage the summer heat. While these towels were provided to one room upon request, they were not available for our other room.
We definitely want to compliment the staff coordinating the snorkeling excursion. While pricey, the service on the island was terrific as they set up shade tents and had portable chairs and tables. There was probably too much food given the timing with the hotel breakfast, however we highly recommemd the halo halo back at the hotel. Sombrero Island was a good introduction to basic snorkeling which was unsupervised from the shore but certainly sufficient for our needs.

Consistent with other comments, caution should be used on the loft stairs and with the bathroom on the first floor, it is best to maintain low level lighting to guide your steps. Our only other critique relates to the noise level on the weekends or when there is an event in the hotel with music. It would have been nice to get notice from management as on two separate nights, music/singing continued beyond midnight which made it challenging to get a good night sleep.

We feel that that the service level in the hotel is the strongest asset as well as location. Thank you!

Room Tip: Select room away from lobby and check if there are any banquet events due to noise level
  • Stayed: June 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank syl8801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray R, Manager at The Bauan Plaza Hotel, responded to this reviewResponded 17 June 2015

Hi. This is Ray. One of the social media managers of the hotel.

We thank you for the honest and very comprehensive review. It has given us better insight on the operation of our hotel, particularly on the room designs. We are glad you have brought up the concern on lighting especially on the loft rooms. We will see what we can work on to rectify that.

For the towels and amenities requests, we apologize if there were lapses when the housekeeping was not able to provide any. It does show that even if our service was satisfactory to your standards, we still have much to learn and much to improve on.

We are also glad you had a great time on our Sombrero Island trip, and that your party was able to take advantage of the last days of sunny weather before the Philippine rainy season kicks in.

Your recommendation to give advisory to guests on possible activities and events in the hotel is well noted, that we have made it part of our mandatories every night there is an event.

Again, thank you for helping us improve the Bauan Plaza Hotel and we do look forward to having you again as our guest.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2015

The service of the staff is very satisfying. Cleanliness is also very good.
Poor choice of breakfast. Photocopying and printing is too expensive.
Pre-paid room charges is not able to refund, only credit note.

Room Tip: Room 201, good view whenever there is any activity outside the hotel.
  • Stayed: May 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Chiew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray R, Manager at The Bauan Plaza Hotel, responded to this reviewResponded 12 June 2015

Hi. This is Ray. One of the managers at the Bauan Plaza Hotel.

Thank you for the honest review. It is with these that we determine how we can improve our service.

We take note of the breakfast selection and the business center costs and will be improving it immediately.

Thank you and we do look forward to seeing you again at the Bauan Plaza Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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