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Reviews (2,168)
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Reviewed 13 July 2012

A great stay in Lombok - a beautiful place; much less hectic than Bali.
Hotel was tops; staff fantastic; rooms v good, service first class. Thoroughly recommend it.

Room Tip: As for a room on level 2, near the reception area - save on walking/steps
  • Stayed: July 2012, travelled with friends
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Thank RodBush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 July 2012

Dear guest,

Thank you for your positive comment following your latest experience at our resort.

Lombok is definitively a beautiful Island and much quieter than overcrowded Bali..

We are delighted that you found our property and service at your level of expectation and thank you very much for recommending us.

We look forward welcoming you back sometime soon.

Warmest regards

Dominique Duvivier
General Manager

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Reviewed 10 July 2012

Really enjoyed Sheraton Sengiggi . I liked the location as you can walk to town for dinner and bars. Happy Cafe was the best bar. Hotel was clean and the gardens were beautiful. It was a little older but the service and grounds made up for it. \beach area was nice and the water was warm. Everyone had a smile on there face. I think this is good value for the money.

Room Tip: Breakfast was included and it was a very good buffett Get on 3rd floor as the decks were nice for evening wine
  • Stayed: July 2012, travelled as a couple
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1  Thank Danify
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

Dear guest,

We would like to say thank you for reviewing our resort following your recent stay with us.
You have obviously appreciated our property and location as well as the service from our staff.
We look forward welcoming you soon again and offering you with another great experience at Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General Manager

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Reviewed 9 July 2012

Lombok is a great place and takes you back in time even from Bali, I have now been here many times and just love the local culture, the change and contrast in the people here. Senggigi is a nice relaxed and quiet region and your days spent on the beech paddling in the black sandy shallows of the bays watching the breath taking sunsets will be your most enjoyable of memories. Part of the fun will be the short flight on one of the old Fokker turbo props operated by Merpati, on a clear day the views can be quite stunning. Five days at the Sheraton will be perfect.

Room Tip: The garden rooms are the better choice
  • Stayed: July 2012, travelled as a couple
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2  Thank Niki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear guest,

We are pleased to read that you like so much our island and our resort.

We will be delighted to offer you a great 5 days stay with us on your next visit.

Looking forward welcoming you soon.

Warmest regards.

Dominique Duvivier
General Manager

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Reviewed 8 July 2012

We arrived in Senggigi at midnight - tired and really needing to recharge our batteries. Sheraton Senggigi was the perfect place to do this! The balcony of our poolside room had a great view of the sea and the beautifully manicured gardens below. Our rooms were clean and well maintained. (The Sheraton trademark beds are always appreciated!!) Tea and cooffee making facilities were in the room - our room even had a coffee perculator. Mini Bar was well stocked and free drinking water was supplied each day in the room. A bulletin of resort activities was also left in the room every day. Due to the fact that the resort gardens, pool, beach, lobby and restaurants are all so lovely - we didn't spend too much time in our rooms.
This resort is a fantastic place to rest and relax! We especially liked the shaded beds on the beach. The beach too, is quite private. To the side of the beach, there are locals offering massages and selling goods but compared to Bali, their approach is very low key.
Buffet breakfast selection was great. The service and attention to detail was always there. The buffet breakfast also included a juice bar where you could make your own fresh tropical juice. For lunch, you can eat poolside or at local restaurants which are a short walk away. Senggigi has lots of great eating options including some quite sophisticated dining for a sleepy seaside village. The resort has a themed buffet in the evening. We attended the Beach BBQ - tables made up on the sand, lanterns and candles - very atmospheric and delicious.
The staff were always friendly and the service was excellent. Our teenagers daughters felt really safe and comfortable here.
As I run a business, I needed to check emails etc and the business centre had two computers, fast Wifi and printing options.
If you are planning a break here, aim to be around on a Sunday. The locals flock to the beach nearby and enjoy their day off. It's a great chance to soak up the atomsphere of this wonderful place.

Room Tip: We had a poolside room on the third level and loved the view. The poolside rooms on the garden level had a wide deck and lounge chairs.
  • Stayed: June 2012, travelled with family
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Thank travelling-rosemans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 July 2012

Dear guests,

Thank you very much for such a positive comment following your stay with us.

We are delighted to have provided you all with a great experience at our resort and we really appreciate how lovely you described our property and our service.

We will be very pleased to welcome you back whenever you plan to visit Lombok again.

Warmest regards

Dominique Duvivier
General Manager

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Reviewed 7 July 2012

To start up with, we were aware of the state of this hotel being a bit dated. Also we usually avoid going for pre-paid rates as the possibilities to get corrections if you are dissatisfied is less then you have the options of leaving for another property. Still we pre-paid for a Deluxe Terrace Room.

Anyhow, we arrived with the only international flight that arrives to Lombok international airport, i.e. SilkAir from Singapore three times a week. Clearing immigration and customs were slow but straightforward taking about one hour. It appears as if it was quicker clearance for the ones, like us, that got Visa-on-arrival compared to those who already had visas. Only the 25 USD Visas were available.

We were met by hotel driver. Both pick-up and ride was quick and safe. Transportation takes 1+ hour. Check-in was good. Asked especially if we were but in a quiet room, which was acknowledged. We were the escorted to room witch was located in the infamous block 6. As earlier report has been describing, although missed by us, block 6 is very far from reception but on the other side close to the noisy road. Being tired we decided to stay with the room. After a very nice dinner at The Square restaurant (recommended) we went to sleep at midnight, deciding to skip breakfast. At 10am we were waked by a loud noise, discovering that hotel staff had installed speaker equipment and put up tables for 200 cruise guests within 10m from our patio. What woke us up was the tests of the speaker equipment. Surrounding rooms had been transferred to restrooms for the cruise guests.
This was clearly not what we expected. Confronting the reception we were told that the hotel was full and we had to stay in the room right in the middle of all cruise guests. The only option was to upgrade to suite, for 75 USD extra (no free upgrades here). We went back to the room just to discover that cruise guests were quing up in front of us. Went back to reception again, all of a sudden a room had been found. Packed our stuff and moved just to realize that we had been downgraded from a Deluxe Terrace Room to a Terrace Room. Been promised a room in the category that we paid for eraly next week, Very disappointing.

  • Stayed: July 2012, travelled as a couple
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Thank nisse_persson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear guests,
Thank you for sharing your experience with us and we do apologize if your stay at our resort was not at your expectation level.
It is correct that on last Friday, we hosted a group of 200 persons from a cruise line for a lunch in our garden, which is quite rare, they came at 11:30 to leave at 14:00. We did inform all our guests with a letter in the room the day before to inform our valuable guests of some disturbance that this event might occur. We do understand that it was not a pleasant experience and we are sorry that it had ruined so much your experience with us.
We do hope that you will visit us again and next time to enjoy a more peaceful stay with us.

Best personal regards

Dominique Duvivier
General manager

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