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Reviewed 30 October 2012

Stayed here for 4 nights during a 3 centre holiday in Bali 19-23 Oct. The hotel is now a little dated and suffers from the road running along behind the site - it was being worked on whilst we were there - you can hear the traffic slightly on the beach. The rooms are big with good bathrooms but could probably do with modernising - the balcony is pleasant - we had a room overlooking the spectacular pool area. The breakfast it outstanding - everything you could possibly want plus some interesting local specialities to try. The large aquarium in the centre of the buffet contains an amazing collection of living coral and colourful fish. The restaurant was OK but we ate at the Lotus Restaurant on the beach next door most nights.

Room Tip: Try to get as far away from the road as possible.
  • Stayed: October 2012, travelled as a couple
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Thank christinaelisabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded 31 October 2012

Dear guests,

We would like to say thank you for reviewing your experience with us and we are pleased that you have enjoyed our hospitality as well as our breakfast.

In regards to the noise disturbance coming from the roadwork, the local authorities are enhancing the roads before raining season to avoid flood around our area. That project will be completed very soon and we do apologize for any disturbance that might occur in the meantime.

The chefs are finalizing new menus and we hope that you will give it a try whenever you visit again our lovely island.

Thank you once again for your valuable inputs and we will be very pleased to welcome you again in a near future.

warmest regards

Dominique Duvivier
General manager

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Reviewed 28 October 2012

Five nights in the Sheraton Senggigi resort. Better than we expected. 6 adults, in 3 rooms - all different. Ours was in Block 3 on 3rd floor - close to restarant and pool, but quiet and with fabulous sea views. We asked to be moved from Block 5 because of noise from adjacent roadworks - staff couldn't have been more accommodating. Bed was great, good pillows. Inclusive breakfast was extensive and great. Lunch by the pool and swim up pool bar was good but dinner choice a bit limited. Landscaping and grounds a credit to the local staff.
Best place to stay on Lombok.

Room Tip: Block 3 definitely the pick of the bunch - ask for specifically
  • Stayed: October 2012, travelled with family
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Thank Jan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded 30 October 2012

Dear guests,

Many thanks for posting a review on tripadvisor following your stay with us and we are pleased to hear that it was better than expected.

In regards to noise disturbance, the local authorities are enlarging and flattening the adjacent road that should be completed very soon.

Concerning the food selection, we will launch in November a new tapas menu at the Sunset bar and a new menu at our restaurant to enhance our food variety.

We wish that you will visit our lovely island of Lombok soon and enjoy another nice experience with us.

Warmest regards

Dominique Duvivier
General manager

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Reviewed 26 October 2012

We spent 8 nights at the Sheraton Senggigi Beach resort, 2 adults, 2 children, in 2 adjoined connected rooms. Even though the rooms do need a facelift, this was some of the best service we have experienced in our 5 years living and travelling through Asia. The rooms are spaceous and comfortable, and with a great view, the beach was clean with great white sand, and the food was very good, with very good variety. We hired a car to tour the island at the transportation desk, and also hired a diving instructor and snorkling guide, all of them very good experiences. But the best was the quality of the service...our daughters have food allergies, and the entire staff of the hotel became aware instantly, and were always careful...the person cleaning the room, the amazing servers at the bar and restaurant, the staff at the spa, and the very friendly and professional people at the front desk, all deserve a round of applause for surprising and delighting us at every turn. We are definitely coming back.

Room Tip: There is construction work happening just outside the hotel, and the noise is noticeable on the north side of the resort, so if you can choose, stay on the south side.
  • Stayed: October 2012, travelled with family
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1  Thank Martin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded 30 October 2012

Dear guests,

We are delighted to have succeeded in delivering you with a nice stay at our resort and we are thankful to you to share your experience with us.

Thank you very much for the lovely feedbacks and more especially about our great team here who has delivered you with a friendly service.

We will be delighted to welcome you back at Sheraton Senggigi and offer you another enjoyable stay with us.

Warmest regards

Dominique Duvivier
General manager

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Reviewed 21 October 2012

We spent 7 nights at the Sheraton Senggigi Beach Resort. We had an "executive suite" that was extremely comfortable and spacious with a nice balcony and sea-view providing lovely sunsets. Fresh flowers and a fresh fruit basket were nice touches. The property is more than 20 years old and it seems to be very well maintained (especially the beautifully manicured gardens, pool, and beach) although I think management has plans for redecoration of the rooms, which is a good idea!

The top things we loved about this Sheraton Resort are:
1. FRIENDLY STAFF - Could the staff at this resort be any more attentive, helpful, respectful, and friendly? The service in all areas of the hotel was EXCEPTIONAL!
2. POOLSIDE DINING - the ambiance at the poolside restaurant is lovely and it is made even better with nightly live entrainment by Indonesian music artists.
3. POOL - who wouldn't love the volcanos around the pool that are fired up at night, the cute turtle bar stools at the swim-up-bar, or the the cool giant head pool slide!
4. TURTLE SANCTUARY - our 10 year son loved learning about the sea turtles and the turtle conservation program. It was a great experience for him to release the sea turtles into the sea.

Our only gripe relates to "Daily Activities": Daily activities are listed on a large board by the pool and a list is delivered to your room each day. The hotel is very good at advertising the activities but poor at actually delivering them. For example, when we went for "kite flying" we were told that the kites were all damaged the day before and when we went for "sunset fishing" we were told the water was too cold for fishing. Hmm, really? Well this was a little annoying it wasn't a big deal and certainly didn't affect the enjoyment of our stay.

All in all, our family had a wonderful time! Thank you Dominique Duvivier and team!

  • Stayed: October 2012, travelled with family
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Thank jmaier3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded 25 October 2012

Dear guests,

I would like to say thank you for this lovely comment following your 7 days stay with us.

Above all, I am grateful to you to praise our friendly staff, this is always the best compliment we love to receive and it generates more and more motivation from all of them to keep delivering great service to our valued guests.

I take good note of your input related to our daily activities, I agree that we have to deliver what we promote and at least we can underline their sense of humor in finding a funny excuse such the cold water to avoid the sunset fishing !!

Once again, thank you for sharing your experience with us and we hope that you will visit our pretty island again soon.


Warmest regards

Dominique Duvivier
General Manager

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Reviewed 20 October 2012

the sheraton hotel is the most comfortable hotel i have ever stayed in. from the showers to the feather down pillows and quilt, it is very comfortable if thats what you are looking for. the pool is magnificent with white sandy beaches

Room Tip: we picked a superior garden room which was close to the pool surrounded by beautiful gardens and was very quiet
  • Stayed: October 2012, travelled with friends
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1  Thank nurse_gail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonsenggigi, General Manager at Sheraton Senggigi Beach Resort, responded to this reviewResponded 23 October 2012

Dear guest,

Many thanks for sharing your comment with us and we are pleased that you have enjoyed our comfortable beds.
We hope that you will visit Lombok again and we will be always pleased to welcome you back to Sheraton Senggigi.

Warmest regards

Dominique Duvivier
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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