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Reviewed 26 January 2021

We stayed at Rogge Cloof for 4 nights and enjoyed various of their activities like the fossil tour and cheetah tracking.
We stayed in one of the self-catering units, used the flexibility of cooking on our own and also having dinner at the beautiful Rittersaal.
The staff at Rogge Cloof is amazing, friendly, helpful and informative all the time.

Date of stay: January 2021
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Review collected in partnership with this hotel
Thank 840mirjamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corlia JANSE VAN RENSBURG, Guest Services / Front Office at Rogge Cloof, responded to this reviewResponded 3 weeks ago

Dear Mirjam

It was lovely to have you and your family here for a couple of days and to facilitate some activities and outings for you. We love that you also just enjoyed the peace and quiet of the Reserve - that's the best way to end a visit completely rested and rejuvenated!

Looking forward to your next visit!

Kind Regards.

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Reviewed 17 January 2021

Wonderful stay in the new Orion suites. Delicious food, fresh produce out of the greenhouse. Take your time, stop take lots of photo's, smell the Karoo, look down, look around you and then look up. Listen to the silence and breathe. See you soon again!

Date of stay: January 2021
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Review collected in partnership with this hotel
Thank rinete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corlia JANSE VAN RENSBURG, Guest Services / Front Office at Rogge Cloof, responded to this reviewResponded 3 weeks ago

Dear Rinet

Thank you so much for the positive feedback. We are thrilled that you want to come back and can't wait to spoil you some more. Thanks again for the great review!

Kind regards

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Reviewed 16 January 2021

Greeted by 20 ml of downpoar, brilliant, veld rejuvinating as we trekked after the cheetah,.
Blessed by a rainbow in the Karoo. Stay too short, will return, again and again.
Comfortable accommodation, with two rooms and self catering. Great Team of guides and Chef, spoil you.

Date of stay: January 2021
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Review collected in partnership with this hotel
Thank infoA6487NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corlia JANSE VAN RENSBURG, Guest Services / Front Office at Rogge Cloof, responded to this reviewResponded 17 January 2021

Dear Guest

Thank you for the kind review! Having shared more than 10 mm of rain in the Karoo, makes us 'rain-brothers' for life!! We do hope to see you again and may your next visit also coincide with a beautiful Karoo rainbow!

Kind Regards, Rogge Cloof Team

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Reviewed 15 January 2021

We spent 2 nights at this wonderful resort. This eco lodge is very well maintained, has very nice people and excellent service. Breakfast and dinner were of outstanding quality. We went on a tour into their reserve (18.000 ha) to search - and find - the cheetahs who have been re-wilded on their land. Sam, an extremely passionate guide brought us within a few meters to "Mona" who was hiding under a bush. At a another place, hiding below rocks, we found two twin cheetah boys. The evenings we spend on the terrace at our bungalow and looked at the springboks grazing in front of us and enjoyed the spectacular stary sky. Definitely a place to come back to

Date of stay: January 2021
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Review collected in partnership with this hotel
Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corlia JANSE VAN RENSBURG, Guest Services / Front Office at Rogge Cloof, responded to this reviewResponded 17 January 2021

Dear Thomas

What a lovely review - thank you so much! We really enjoyed your visit and it was a pleasure facilitating your experience of all that Rogge Cloof has to offer. Next time you tackle the volcano!
We really hope that we will have the pleasure of your company again.

Kind Regards, Rogge Cloof Team

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Reviewed 13 January 2021

We had a very good time at Rogge Cloof, it is truly peaceful. It was our first time to Sutherland and even though our main goal was to visit the SALT telescope (that was closed due to COVID) we thoroughly enjoyed every minute. The staff was very friendly and helpful. The farm is still under construction, a work in progress, therefore I think in a year or 2 it will be even better. We stayed at amazing places during our 3-week trip, this was the most expensive accommodation. We stayed in Waenhuis. The shower in the main bathroom was, however, broken so all 6 of us had to use the 2nd bathroom. There are also a few small items missing, like hooks for the towels at the basins and kitchen, comfy leaning chairs outside for stargazing, etc. If it was not so expensive (R5000 a night) it would not have bothered us, but we felt it was, in comparison to the amazing other places we stayed in, totally overpriced.

Room tip: No great views from any room, but amazing views when you go driving or look up at the most spectacular night sky we have ever seen!
Date of stay: January 2021
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Thank ElAnHil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corlia JANSE VAN RENSBURG, Guest Services / Front Office at Rogge Cloof, responded to this reviewResponded 15 January 2021

Dear Anne

Thank you for reviewing Rogge Cloof. It is always good to hear different perspectives.

Thank you for the positive feedback regarding the staff. Our staff and Guides are available to see that any need of the guests is addressed immediately, which we regard as a key value measurement to our guests. This is also why we ensure that we have contact with all guests via Wi-Fi during their stay to address any issue, or request, such as your request for early departure, which we received and facilitated in this way.

The daily housekeeping visit (and the free Wi-Fi) would have been perfect opportunities to report the challenge with the shower to Management and it would have provided us with the opportunity to address the matter. Housekeeping inspects all showers when preparing units for new arrivals. The Manager visited the Waenhuis unit this morning after your review and found that there is a small crack in the one showerhead. Although this does not prevent the shower from working, it does create a stronger stream of water in the middle section compared to the sides of the rainshower. We do apologise that the slight crack in the showerhead was not detected during the standard pre-arrival inspection.

Although - due to guest demand for family units - two new family units are under construction, away from the existing units, no construction was happening during the time of your stay. Your visit was mid-week and we apologise if the normal day-to-day Reserve maintenance activities were disruptive to you. We have established a hothouse and a vineyard and have free-roaming game within the Eco-Village perimeter, which, together with maintaining the farm dam swimming pools and doing daily housekeeping, do require staff and equipment moving around daily. Being a working farm, the varied activities are a way of life, rather than being 'under construction'.

Thank you for mentioning your need for more towel hooks; we have investigated and have now added more hooks in addition to the free-standing towel rails in each bathroom. We are sorry that you did not find the 8-seater patio set on the Waenhuis 'stoep' comfortable.....it would be fantastic if we could address the preference of all our guests as far as furniture choices are concerned, but unfortunately that is one of the wonderful things about life - the fact that not everyone enjoys the same things!

For a bit of context to our rates and the value to the guest, please keep in mind that Rogge Cloof is not a Guesthouse, it is a Nature Reserve, which gives our guests access to 18 000 ha’s of safe and pure Karoo landscape. Fat Bikes are provided to guests to enjoy free of charge. Accommodation units are serviced daily, except Sundays & Public Holidays. Firewood is stocked free-of-charge daily…the complimentary coffee/tea/rusk tray is restocked at the same time. As your booking with Rogge Cloof was directly via our webpage, we supplied you with extra free firewood, as well as two bottles of Rogge Cloof's own unique wines to enjoy.

A variety of guided activities are available and often guests are treated to a complimentary outing when the daily duties of the Guides provide an opportunity for this. Our Guides are enthusiastic to share the purpose and progress of all Rogge Cloof Reserve activities and developments with guests when taking them on outings, which you unfortunately declined when offered as an activity during your stay.

We noticed that your review rates Rogge Cloof a '2' on Location....we have always found it quite baffling that platforms use 'location' as a review parameter. Of all the things that guests can rate an establishment on, this is the one thing which the establishment has absolutely no control over and therefore no chance of improving on.

We are where we are: in the middle of the Great Karoo. We love the fact that we are remote and also trust that when guests make a decision to visit Rogge Cloof, they understand where we are; that the remoteness of our location is part of what they find alluring and which ultimately will leave them feeling invigorated at the end of their visit, having experienced the remote location as 'truly peaceful', as you describe it...

Our unique remote location and special attention to and focus on guests, are (in our humble opinion), why we receive multiple positive reviews and guests returning to visit Rogge Cloof again and again.

Kind Regards, Rogge Cloof Team

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