I booked shoveler Lodge for myself, my partner and our three children.
Mark the manager greeted us, took us to the lodge and showed us how everything worked. Also about the activities and where to go for food ect.
WOW we were not disappointed. The lodge was just as beautiful in person as it was in the pictures. The lodge was fully equipped including utensils, washer/dryer a real log burner and logs.
The two bedrooms had there own teles and ensuits.
The hot tub was amazing especially at night with the lights on. We even connected our Bluetooth to the hot tub speakers.
There was plenty of seating area on the decking of the lodge. We sat and had a bbq and watched the planes flying over.
I would definetly recommend this lodge to family and friends.
We will be booking again.
Stayed here a few times now .. and I will not be returning.. came back again for a nice relaxing weekend away .. And it wasn’t what I got ... the manger was very rude .. and I don’t expect to pay good money to be spoken to like the manger did to one of the girls I was with .. didn’t get full use of hot tub .. as we couldn’t get it to work and the tub was dirty and didn’t look that inviting.but the manager wasn’t bother his reply was ..he was the only person that knew how to work it .. (wud of thought he wud of told us on our first day ) any problem we had was too much trouble for this man .. .the cabin itself felt a little run down and could of done with a little T L C
This was my 6th return visit to the lodge and was the most frustrating visit I have had.
We started our trip with no meet and greet although the prosecco was a nice touch. As we settled in while the ladies were in the bedroom the manager walked straight in without announcing his arrival which made members of the party feel uncomfortable.
The hot tub was said to be brand new but was not new and needed treatment which we had to tell the manager before use. There seemed to be a lot of wear and tear with warped flooring and cracks in the wall the manager blamed a previous flood that broke the under floor heating this is understandable but would have like to have been told before hand. The sky had been removed but was still advertised and also there was no WiFi in the cabin the manager said the WiFi was part of the lake house and to ask up there.
There was no instructions on the hot tub as it was not working the manager came round and said only he knows the sequence of buttons to change from economy to standard there was nothing at all about this in the information folder.
We had issues with the plumbing after discovering the shower comes on when you use the bathroom tap this was just constantly a disappointment.
We discovered ants in the main bedroom and was not put off as it is nature but we did ask the manager for ant powder and batteries as there was none in the remotes. he bought some ant powder the next afternoon and left it balanced on the fence.
(I guess I’ll do it then yeah?)
On our final day we planned a relaxing hot tub day but took 4 hours until we could use it the manager refused to answer our call and messages and when the owners got hold of him still didn’t turn up until we insisted he come round, the hot tub mushroom had been taken by accident by the manager from the previous day and it needed chlorine he finally arrived and said someone has stolen it but not touched any of our designer sunglasses or belongings that were left outside just the hot tub mushroom???
We finally got in the hot tub Sunday around 5 on our last day and the dirt was shocking we got straight back out. I was disappointed I paid for 6 ladies to have a relaxing break from husbands and children and was not relaxed at all. The manager was rude and told us not to tell him how to do his job and constantly complained about the owners threatening people which we thought was highly unprofessional.
Disappointed I waited a year for this break with my besties and it was problem after problem.
Stayed here for 2 nights over the weekend with my friends for a girly weekend and it was lovely. Spacious, clean and tidy. The hot tub was lovely and a definite bonus. Lovely underfloor heating - I'm always cold so it was very good! Only disadvantage was there wasn't enough loo roll for 2 nights for four of us, could have done with just one more. Mark was lovely and answered any queries we had. Would definitely stay again!