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All reviews four poster bed wedding planner park and ride next morning good size small hotel water pressure charming hotel full english an overnight stay good nights sleep breakfast was delicious stayed here for one night visit canterbury biscuits hayley character
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6 - 11 of 549 reviews
Reviewed 14 January 2023

Popped in for Sunday roast, what a lovely place to go, staff are very lovely and couldn't do enough to help and make sure everything was ok, and as for the food wow what great roast it was, must visit again soon might even try the afternoon tea because that looked amazing to.

Date of stay: December 2022
Trip type: Travelled with family
Thank darrenbB2029OX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 January 2023 via mobile

We stayed for 5 days. The room was clean and comfortable and easily accessible. We ate in the restaurant each day - breakfast and dinner. Breakfast was cooked individually and care was taken to ensure my food allergy was catered for. Similarly at dinner. Service everywhere in the hotel was excellent. … everyone friendly and approachable. The hotel is located about a mile from the Park and Ride for Canterbury so very convenient. Lots of places are within 40/45 minutes drive. Can recommend Biggin Hill if you are interested in WW2. Can recommend.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank Sarah H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 November 2022

We were just in Kent for two days, to meet some friends, and some sightseeing, we were surprised to realised we have actually stayed here once before, some years ago, we did't realise when we booked.
We were greeted by a friendly, efficient, receptionist. A good start, we had a nice room, in fact the only thing not perfect was that the bed was too short for my husband, his feet were hanging over the end of the bed.
We had intended going out for a meal, but were tired after a hectic day, so decided to try the hotel restaurant. Great decision. the waiter serving was calm, friendly and correct. some places the waiter rush around, but here it was so calm and relaxed, but always correct, t just felt right.
The dinner was excellent, my husband had steak and I had the gnocchi. We were really too full for dessert, but having looked at the menu we just couldn't resist the sticky toffee pudding. It was wonderful.
Breakfast the next morning, full English, of course, was cooked to perfection, everything was as it should be and more.
Very handy location for visiting the beautiful village of Chilham, and Canterbury, and for returning to Folkstone to take the shuttle and head for home.
I would really recommend this hotel, and will certainly stay there again.

Date of stay: November 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank valtango
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 November 2022

The only thing that surpasses the hotel itself is the amazing customer service. Without exception from reception, kitchen, housekeeping literally nothing is too much trouble. I have now stayed in two different rooms for business and both were idillic, making it much easier to go out to work. During both my stays there has been weddings. I remained undisturbed by both events. I could not hear any noise at all and was only aware of the weddings by seeing the bridal parties coming and going when I was in the car park. The hotel itself is immaculate. I used the restaurant a few times and the food was delicious. Thank you Howfield for making my sometimes tiring job at lot easier.

Date of stay: November 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Susan E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 10 November 2022

My bereavement group which is part of a national charity stayed at this hotel in 2019&2021. The staff were lovely and the food excellent so we decided to book for next year, I called Howfield in July, chose a date and asked for prices. Kevin the manager emailed with costs for a double room, I replied back to enquire what it would be for single occupancy. I waited weeks without a reply. I rang countless times and left messages but I had no response from anyone.

Out of frustration on Thursday 6th October 22 I went to Howfield & finally spoke with Kevin. I explained that our group was a bereavement charity and everyone paid the same no matter what room they were in. He made a nasty remark about groups and said that wasn’t possible. He then quoted a price which far exceeded the original one he had given me back in July.

Despite the high price and a great deal of thought we agreed on it. All 15 rooms for two nights stay in June costing £380 a room including breakfast.

However when I got home, I opened the email/invoice and I was shocked to find another £1,167.12 added for tax … I rang left a message saying if we had to find this extra cost then I would definitely cancel. The following day I received a call that the manager Kevin wanted the full £7,002.00 This was proof he didn't want us there.

Out of curiosity I looked on HM site for room charges just yesterday, for 11 -12 June 2023 and the cheapest room was £205, the dearest £296. Yet the so-called rip off manager was asking us for £380 each.

For Paul Sharma. Owner of Howfield Manor
In response to your reply.

Our group have all been bereaved by suicide, some have lost partners some siblings or friends but the majority of us have lost a child, including myself.

In the past we were made more than welcome at your hotel and treated well, so much so we wanted to return next year.

However, when I contacted Howfield Manor in July this year I was appalled at the response I got from your incompetent manager Kevin. I had not dealt with this man before and I have no wish to again. For weeks he ignored my emails & telephone calls. I did manage to catch him one day but he couldn’t answer my question and promised to call back, of course he didn’t. Surely this behaviour, especially from a manager is unacceptable?

In your latest comments regarding pricing, you say you couldn’t lower your prices to our budget because you’re going through a difficult time but that is no reason to rip us off. We are all going through hard times !

What your manager quoted was way above the top price for your dearest rooms and far above quotes on Trivago & Booking.com.

The price given to us was £380 each for all 15 rooms large or small including breakfast. It did NOT include dinners, use of conference facilities and refreshments, as you state in your reply.

On top of the £380 we were expected to pay a further £1.167.12 for tax, making the final bill £7.002.00 Why exploit us when tax is normally included in the price?

I cannot express how shocked, disgusted and disappointed I was with your manager. I found him to be arrogant, rude and cold. It was clear he didn’t want us there so he did what he could and priced us out!

Date of stay: October 2022
1  Thank sheilabC7513AI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Paul Sharma, Owner at Howfield Manor Hotel, responded to this reviewResponded 12 November 2022

Thank you for your third review in this respect it is perplexing that you keep deleting them once I reply to them
I have asked TA to investigate the process for the repeated attempts to intimidate
The whole country is going through difficult times, not hard ones, and as stated we are governed by our suppliers
I have asked an independent professional advisor to look into the matter and they will advise our next steps if any, they are fully informed of all correspondence prior to this point along with all relevant contact details

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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