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Best Western Derwent Manor Hotel
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Reviews (1,541)
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All reviewsderwent manortwo double bedsleisure facilitiescourse mealon arrivalfunction roomgrand halllovely hotelrestaurant staffgroupon dealbar mealssauna and jacuzzithree coursesevery member of staffwedding venueroom was largelovely setting
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Reviewed 26 January 2016 via mobile

I have stayed here quite a few times and it doesn't fail to surprise me every time I stay.
The staff are fantastic particularly the bar/restaurant staff.
The rooms are very clean and to a pretty good standard with comfortable beds, safe etc.
Unfortunately once again the pool was out of order which I was slightly annoyed about but the gym made up for this by have new equipment installed.
I truly think the staff and the food in the bar/restaurant could teach other mainline hotels a thing or two. I didn't get their names but they are always friendly, approachable and helpful.
Breakfast is excellent.
I always try to book the leisure break as this provides the best value in my eyes.
Go and stay there you will understand why I think it is so good.

Stayed: January 2016, travelled on business
Thank drjock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEITH D, Director at Best Western Derwent Manor Hotel, responded to this reviewResponded 8 February 2016

Dear Guest

Thank you for your review and repeat business, we really do appreciate your loyalty to our hotel.

We look forward to seeing you again very soon.

Kindest regards

Mr Keith Donkin
Director
Lime Leisure Ltd

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2016 via mobile

We arrived only to be told we had been double booked, to which they showed very little concern and were extremely unhelpful.. only when we kicked up a fuss were are complaints taken seriously and eventually came up.with another room.
This room was most certainly not to the standard we had booked for.
The noise was ridiculous and continued into the early hours when sleep.became possible only to woken a couple of hours later (around 5 am) by the staff arriving and deliveries.

Our complaints were yet again shrugged off on check out.

Extremely poor.

Stayed: January 2016, travelled as a couple
1  Thank Gav C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEITH D, Director at Best Western Derwent Manor Hotel, responded to this reviewResponded 8 February 2016

As this review is fictitious,it was posted in an attempt to damage our business as we were to host an event on behalf of the Braes of Derwent.

The event is not proceeding. As we have listened to our genuine customers.

We have had no double bookings, our deliveries do not arrive at this time of day, nor could any of our guests hear them as the delivery gates are not located within the vicinity of the guest rooms.

This is a blatant attempt to damage our business and as such threatens many jobs with such inaccuracies.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2016

My husband and I stayed here for the Fizz Friday deal as a gift from our children. We arrived early to use the pool and were pleasantly surprised to be told our room was ready for us. Our room was clean and had everything we could need including 2 double beds. We used the pool which was a nice although a little cold. Our evening meal was not served in the restaurant due to refurbishments but the room we ate in was lovely. The meal its self was beautiful as was breakfast. We enjoyed drinks and a game of pool in the bar afterwards. All in all a delightful stay, staff are excellent and can not do enough for you. Will definitely return and would highly recommend this place.

  • Stayed: January 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEITH D, Director at Best Western Derwent Manor Hotel, responded to this reviewResponded 8 February 2016

Dear Guest

Thank you for your review of your recent stay with us for our "Fizz Friday" offer.

I am very happy that you had such an enjoyable experience at our hotel.

We look forward to welcoming you again soon.

Kindest regards

Keith Donkin
Director
Lime Leisure Ltd

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2016

We stayed here for one night a weekend on the Black Friday offer. Had a lovely stay, Saturday evening meal and breakfast excellent value. Staff very friendly and accommodating. Hotel room clean, warm with piping hot water in the bath and shower. Would definitely recommend and would stay again.

Room Tip: All rooms have beautiful views
  • Stayed: January 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank jas1927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEITH D, Director at Best Western Derwent Manor Hotel, responded to this reviewResponded 8 February 2016

Dear Guest

Thank you for reviewing your recent stay here at Derwent Manor.

We are really happy that you feel we have a "great hotel" We look forward to seeing you again soon.

Kindest regards

Keith Donkin
Director
Lime Leisure Ltd

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2016

My husband and I spent our 6th wedding anniversary here between Christmas and New Year 2015. The service from Reception was excellent, very friendly and helpful. The room was excellent, 2 double beds and very spacious. I can see that the hotel rooms are being refurbished and they need to be more modernised, but we couldn't complain at all about our room - tea, coffee and biscuits restocked at our request.
We dined 2 nights in the restaurant - excellent service and good food. The hotel pub was fabulous - the food was outstanding, we ate here twice and couldn't fault it at all.
Overall a really lovely experience and will return.

  • Stayed: December 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank geml9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEITH D, Director at Best Western Derwent Manor Hotel, responded to this reviewResponded 8 February 2016

Dear Guest

Thank you for your review, we are delighted that you had a "lovely time away"

I will pass your very kind comments to all of our team.

Regards

Keith Donkin
Director
Lime Leisure Ltd

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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