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Ways to Experience Casa Bacardi Puerto Rico
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Reviews (5,239)
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Traveller rating
2,821
1,394
651
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145
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Reviewed 9 August 2021

We did the Casa Bacardi "Bar Visit." This was the most tourist-trap thing we did, and we ventured across the entire territory, including Old San Juan, all the way across to La Parguera. We went during a weekday in August. First, there is a long line, even if you have a reservation. Upon reaching the front desk to confirm you reservation, you are advised that you get a drink and an empanada, and you get to walk over to the gift shop. Underwhelming, but happy to make the best of the visit. But, it is a lame introduction to a lame experience. They try to upsell you at check in for a higher-end drink, stating that we will not be able to do so at the bar. Come on. So, we check in and look around. There is a line at the ONE BAR with one bartender for EVERYONE. So, we go get our free empanada first. We walk over to a window, like we are at a beach vendor, and get an empanada each - must show receipt from a few feet away, like we are criminals - and unceremoniously proceed to a bench to at least enjoy the view of El Morro. Then, we get in line for our drink and we realize how bad this "experience" is going to be. This is a huge facility that should be ready to bang out hundreds of people a day. If there are 5 free drinks to choose from, have a tray of them ready, and let people grab one. Instead, we are all lining up like school children with a token in our hand for our free treat. Line moves super slow, ruining the fun of a tourist excursion. Then, after about 30 minutes in line, we are asked again if we would like to upgrade and pay more for some other drink. No thanks - just let us have the fun of a free drink here. It is already ruined by the wait! So, with each drink made individually after a long wait, we walk over to the gift shop - stop three of three. It is very small and only has a few bottles and apparel items. If things moved quickly, our "bar experience" would have been over in less than 30 minutes - is it really worth it to Uber all the way out there? So, we walk back across the property to the "bar" and try to get one more drink to make it worth our while. This means waiting in the line again. Everyone, regardless of the "experience" they choose is now waiting in this line for one free drink, except that is is not free - we paid for this like suckers with our tickets. So, here we are, waiting over 30 minutes in line for a drink again. The line is only getting longer this time - another bartender has bee added, but it is taking just as long, if not longer. Better off going to ANY bar downtown, especially Barrachina, inventor of the pina colada. We did many amazing, active things in PR in six days, including hikes, snorkeling, swimming, waterfalls, bioluminescent bays, etc and gave rave reviews all around. This, unfortunately, is a lame tourist trap.

Date of experience: August 2021
Thank mpush
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
casabacardi, Casa BACARDÍ Representative at Casa Bacardi Puerto Rico, responded to this reviewResponded 10 August 2021

Thanks for the review, mpush. Sometimes we receive big groups at the same time, but we try our hardest to manage the rush by adding additional staff. We hope you give us a second chance and visit again soon to try our other experiences. Salud!

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Reviewed 8 August 2021 via mobile

Will was our tour guide and he was incredible. Had so much fun and learned a lot! We felt engaged at all times and very entertained.

Date of experience: August 2021
Thank X3127QImichaelf
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
casabacardi, Casa BACARDÍ Representative at Casa Bacardi Puerto Rico, responded to this reviewResponded 10 August 2021

Thanks for this review, X3127QImichaelf! We'll let Will know about your experience. Hope to see you soon again!!

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Reviewed 7 August 2021 via mobile

If you’re not signing up for the mixology or the rum tour DO NOT SIGN UP. Literally a scam. You pay $22 for an empanada, a drink and a visit to the gift shop. They views are mediocre. You get much better views from El Morro. Don’t waste your time and money.

Date of experience: August 2021
Thank 340tanias
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
casabacardi, Casa BACARDÍ Representative at Casa Bacardi Puerto Rico, responded to this reviewResponded 10 August 2021

Thanks for sharing. Most visitors find our experiences informative and great. We also have two tours: Rum Tasting Tour and Mixology Class. We hope you will give us a second chance and visit again soon!

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Reviewed 7 August 2021 via mobile

Our tour guide, Alondra, was fantastic! She was an expert on all questions we had! She was fun, energetic, and made our last day in Puerto Rico an amazing one! I highly recommend going for the tour, hoping that you get to have Alondra walk you through the Bacardí experience! Truly a delight!!

Date of experience: August 2021
Thank 263kylee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
casabacardi, Casa BACARDÍ Representative at Casa Bacardi Puerto Rico, responded to this reviewResponded 10 August 2021

Thanks for the review, 263kylee! We're glad you enjoyed your experience at Casa BACARDÍ. We'll be sure to let Alondra know about your fantastic experience with her. Our Casa is always your Casa. Hope to see you again soon. Salud!

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Reviewed 5 August 2021

This was my first Mixology class and I loved it. Alondra was so fun. We laughed, danced and learned a lot as well. I would definitely recommend this tour and ask for Alondra. She is awesome.

Date of experience: July 2021
Thank tuggatugga
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
casabacardi, Casa BACARDÍ Representative at Casa Bacardi Puerto Rico, responded to this reviewResponded 6 August 2021

Thanks for your feedback, tuggatugga! Now you are a proud BACARDÍ Mixologist! Our CASA is always your CASA.

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