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Reviewed 13 August 2021 via mobile

The resort and everyone who works there went above and beyond what I expected. Miguel was helpful throughout the entire trip. Javier was amazing and made the best drinks and trays for us. All the women at the premier pool were the best including jlo and yaylee and all the other women who’s names I can’t remember, but we’re all equally amazing. The shows were great everyone sang and danced so well. I miss being there all ready and can’t wait to come back.

Date of stay: August 2021
Trip type: Travelled with family
1  Thank Adayon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Econcierge Seccc, Otro at Secrets Cap Cana Resort & Spa, responded to this reviewResponded 16 August 2021

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Secrets Cap Cana Resort & Spa.We are delighted to read that we were able to match your expectations.

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2021 via mobile

Cannot say enough by the amazing service, beautiful scenery and awesome food we have at Secrets Cap Cana! My husband and I just returned from our honeymoon at this resort and we were blown away by the pool, scenery, food, drinks and service! Our Concierge Wolfran went above and beyond to make sure we were comfortable and enjoying our stay and if we had any questions he was happy to assist us! We highly recommend getting a cabana on the beach which included food and drink service all day for a great price!! We will definitely be returning!!

Date of stay: August 2021
Trip type: Travelled as a couple
Thank I4730YDkristinm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Econcierge Seccc, Otro at Secrets Cap Cana Resort & Spa, responded to this reviewResponded 16 August 2021

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Secrets Cap Cana Resort & Spa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2021 via mobile

A group of nine family members and friends visited DR in celebration of my brother’s and my birthdays….51 for me and 50 for him. The trip was originally planned for August 2020 but we know what was going on then. So thankful that we did have to postpone because we wound up having the best time with the best staff in 2021 at Secrets Cap Cana.

From the time we stepped foot onto this gorgeous, modern resort and were greeted with smiles, cool cloths and champagne until the moment we departed under the caring eye of our personal butler, Steves, the service and the experience was truly top notch!

Thanks to the recommendation of our expert travel agent, Sally Jane Smith of TravelSmiths, we enjoyed additional comforts that came along with Preferred accommodations at the resort. Starting out with Jennifer
checking us in efficiently at the Preferred Center to master bartender Javier mixing up our favorite drinks to Steves (the best personal butler ever) making sure every aspect of our stay at Cap Cana was enjoyable, we received excellent care and attention.

A big heartfelt THANKS goes out to all the staff who works hard to make it hard for us to want to leave at the end of the trip, including our waitstaff at the Rosewater….Yaylee, Maria, Xiomara, Sonyaja, the servers at the Market Cafe, Geraldo at Bordeaux, Alfonso and Luis at the Hibachi restaurant…our housekeeping staff…Yelleny and the staff at the spa…Cesar at the excursions hut…our bonus butler, Antonio…and, again, Steves pulling things all together.

Secrets Cap Cana was a thoroughly relaxing, enjoyable, memorable experience and I look forward to returning again very soon. Excellente, Secrets Cap Cana! Excellente!

Date of stay: August 2021
Trip type: Travelled with family
Thank R1570MAangell
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Econcierge Seccc, Otro at Secrets Cap Cana Resort & Spa, responded to this reviewResponded 16 August 2021

Thank you very much for sharing this great review of your recent stay at Secrets Cap Cana Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2021 via mobile

Absolutely amazing! The staff, particularly Leonardo, my personal concierge, was amazing. They make sure you want for nothing. It is paradise! The most relaxing trip of my life. The wedding was amazing!

Date of stay: August 2021
Trip type: Travelled with friends
Thank jamilas1218
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Econcierge Seccc, Otro at Secrets Cap Cana Resort & Spa, responded to this reviewResponded 16 August 2021

Thank you very much for sharing this great review of your recent stay at Secrets Cap Cana Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience, we look forward to your next visit.

Best regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2021 via mobile

We visited Secrets Cap Cana Resort Spa July 26-31, 2021. Our vacation was off to a great start when we were whisked away to the VIP lounge of the Punta Cana airport and they retrieved our luggage and stamped our passports while we relaxed from a long flight and had a drink. We were then escorted to our private SUV from Mike Wagner’s transfer company and taken to the resort a short 15 minutes away. Upon arrival at the resort we were greeted with cold towels, champagne and a “welcome home.” We met our butler Philippe in the preferred lounge and he gave us a tour of our new home for the next 6 days. Our room was beautiful (building 8-8601) with the most amazing ocean view you can imagine. The restaurants were fantastic with El Patio and Rosewater being our favorite; we ate there multiple times! I can’t remember the two waiters names at El Patio but they were so friendly and warm. The entire staff at Rosewater just always made you smile! We spent most of our days at the preferred beach and so glad we did. The first few days we had the pleasure of meeting Sonjani. She was so friendly and helpful! Jackson and Carlito were amazing as well. They went out of their way to make sure we had everything we needed. Jackson even blew up our floats for us! We rented a cabana (beach bed) for one day and that’s when we met MARIA AND VANESSA!!!! By far, our two favorite people ever!!!! They greeted us every morning with a “Hola Lori Y Roberto!” It just made us so happy to see them all day on the beach. Their energy is contagious and you can’t help but smile when you see them! Maria was so much fun, singing and shaking with us and made us laugh all day long! Vanessa was so incredibly attentive and sweet. She even brought us ice cold cucumbers and towels for our eyes and made us feel as if we were at the spa! We were completely blown away by their hospitality and will never forget this! We miss them very much and cannot wait to return to SCC just to see these two beautiful women again! We have never seen work ethic like this in our lives and were very impressed by them and the entire SCC staff. Everyone looked so professional in uniform and kept masks on properly. No one complained. You were always greeted with an “Hola.” When asked how they were doing, you always received an “excelente!” Philippe went out of his way to have a chef make us special empanadas twice! He decorated our room and bed one day with rose petals, and took care of our covid test as well as return transfers. The sweetest man!
The Queen show was phenomenal. The housekeeping staff was incredible! There isn’t a bad thing to say about this vacation except it was too short! We cannot wait to return! Thank you SCC for making our vacation one to remember!
Lori and Bobby (Roberto)

Date of stay: July 2021
Trip type: Travelled as a couple
2  Thank Loribob1014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Econcierge Seccc, Otro at Secrets Cap Cana Resort & Spa, responded to this reviewResponded 16 August 2021

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Secrets Cap Cana Resort & Spa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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