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Reviewed 4 weeks ago via mobile

Secrets Cap Cana was a dream. The best, most beautiful and most relaxing spot for our honeymoon. Everything was thought out and every single employee was kind, happy, and respectful. Hanging with our butler, Leonardo, made our trip that much more fun! Not only was he kind and always cracking jokes, but we really appreciated his help - he went above and beyond by getting us a rental car among other things.

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank W1782TDemilyp
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Econcierge Seccc, Otro at Secrets Cap Cana Resort & Spa, responded to this reviewResponded 4 weeks ago

Thank you for the great feedback of your recent holiday experience at our Secrets Cap Cana Resort & Spa; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay, we look forward to welcoming you back again very soon.


Best regards,

Andrea Cassera
Social Media Coordinator
Secrets Cap Cana Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Overall review is absolutely outstanding! Our Concierge Angelo was perfect. Was always there to help us out but did not hover which is exactly the way we wanted it. We are telling all our family and friends about Secrets and to ask for Angelo. The place is so beautiful and clean. The staff is so friendly and hard working. The food was amazing! The pictures of the resort are so beautiful and it’s exactly what you see when you get here. Can’t wait to visit again! ❤️

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank Jill P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Econcierge Seccc, Otro at Secrets Cap Cana Resort & Spa, responded to this reviewResponded 4 weeks ago

Thank you for reviewing your recent stay in our Secrets Cap Cana Resort & Spa. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.

We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.


Best regards,

Andrea Cassera
Social Media Coordinator
Secrets Cap Cana Resort & Spa

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Reviewed 4 weeks ago via mobile

Eduar and the staff at Secrets Cap Cana were amazing. The service and attitude of every employee was the best. The food and drinks were amazing. The atmosphere of the whole trip was unbelievable. It is the best time my wife and I have had.

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank Realmccoy83
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Econcierge Seccc, Otro at Secrets Cap Cana Resort & Spa, responded to this reviewResponded 4 weeks ago

Thank you for the great feedback of your recent holiday experience at our Secrets Cap Cana Resort & Spa; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

We also greatly appreciate your comments on the quality and variety of our dining options because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.


Best regards,

Andrea Cassera
Social Media Coordinator
Secrets Cap Cana Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Had a great time on our honeymoon. Martinez our personal concierge was on top of it!! He even had a banner put up outside our door that said honeymooners. He also provided a I <3 U made of Rose pedal! Super magical and will definitely come again!! 5/5 100%

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank 0923anthonyw
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Econcierge Seccc, Otro at Secrets Cap Cana Resort & Spa, responded to this reviewResponded 4 weeks ago

Thank you very much for sharing this great review of your recent stay at Secrets Cap Cana Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience, we look forward to your next visit.


Best regards,

Andrea Cassera
Social Media Coordinator
Secrets Cap Cana Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This resort was absolutely beautiful! I have been to many many places and this is by far the best all around. Staff was friendly , food was amazing, rooms were clean. The room service was amazing and on point. The pools were clean! Our concierge Darling was amazing and he made sure everything we did was perfect. The only thing I will say is the resort was kind of boring. There was no music playing it was relaxing! So this is not the resort if your looking for a party.

Date of stay: September 2021
Trip type: Travelled as a couple
2  Thank justerod92
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Econcierge Seccc, Otro at Secrets Cap Cana Resort & Spa, responded to this reviewResponded 4 weeks ago

Thank you very much for sharing this great review of your recent stay at Secrets Cap Cana Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.


Best regards,

Andrea Cassera
Social Media Coordinator
Secrets Cap Cana Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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