On December 28, I came down from Plaza of Mulas, Aconcagua where my summit attempt was thwarted by a turbulent weather. I was trying to catch a bus to Santiago from Los Penitentes. Hotel Ayelen hotel gave me information about transportation and made a reservation at my request. The bus which was supposed to stop by during 11:30-12:00 did not emerge. The owner of Ayelen, Steve, arranged to have me stay at the hotel for free and offered me a free breakfast as well. He also arranged a ride for me in the car of his friend who was driving to Santiago the next morning. The no-show of the bus was no fault of Ayelen, and Ayelen was simply doing me a favor to help reserve the bus. What happened afterwards has demonstrated that Ayelen takes every client's or potential client's interest to its heart and goes out its way to help them. If you visit Aconcagua or simply stop by at Los Penitentes, Ayelen is definitely your best choice for your stay, because of the relaxing comfort and personal attention you will receive. Their restaurant by the way has some of the most delicious dishes you can ever find on earth. I also enjoyed their excellent selection of wine, liquors and beers.