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Reviews (173)
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All reviewsmicro breweryloyalty cardcoffee machinebusiness tripbusiness hotelfire alarmfree wifirooms are nicedecent hotelrestaurant downstairsmain roadexcellent staypleasant staya great place to stayhave stayed here many timesair conin room dining
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28 - 33 of 173 reviews
Reviewed 5 November 2017

Absolutely beautiful hotel, hidden in down-town Doveton! Funky decor, room was so well appointed. Staff super friendly. Facilities awesome! Toiletries divine!

Great venue for corporate gatherings with plenty of meeting/function rooms and its own brewery!

  • Stayed: September 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Liz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant M, General Manager at Atura Dandenong, responded to this reviewResponded 9 November 2017

Dear Liz A,
Sounds like we made quite the impression - hopefully you've found your new home away from home!
Thanks for the fab 5 star review, hopefully we'll see you back again soon.

Kind Regards,
Grant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

From Check-In to check out the Atura experience was exactly what I want out of a hotel.
Straightforward, friendly, and, comfortable.

I really liked the simplicity of the styling and the amenities of the room itself. The bed was comfy, the shower was good, the internet did its job, and the coffee-pod machine was very welcome!

I also loved all the little incentives the hotel has, from the loyalty card that offered 20% F&B purchases in either dining area, the free drink token, the free mini-bar for booking direct via the Atura website, or the Go-Green incentive which for those staying more than one night.

Great bar on the ground floor has some excellent spirits in and, THERE'S A MICROBREWERY IN THE BASEMENT BAR. Awesome.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant M, General Manager at Atura Dandenong, responded to this reviewResponded 20 October 2017

Dear Peter M,

Thanks for the sensational feedback. The team at Atura Dandenong take great pride in our guest reviews and will take great satisfaction in reading your post.

We look forward to welcoming you back to the hotel again soon, hopefully to enjoy another one of our great beers in Brownstone Brewery.

Kind Regards,

Grant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

We stayed here recently whist on a week long work function. Quite a different Motel...The 'room service' option means that you can order food but you have to collect it from the restaurant. This wasn't explained in the compendiums, we were quite late when we wanted to order food so had no other option. We had a very long day of travel and didn't feel like socialising..
The Motel was fully booked out for 3 of the nights that we were there, but the restaurant & Bar we not open and the downstairs brewery was closed as they had a private function almost every night, so no drinks, no food, WTF?? They did open the restaurant specially for us all on one night, notice was given quite late so we'd organised different meals, we were not treated very nicely when we advised them this. I was woken up at 11pm asking for me to settle a restaurant bill when we hadn't even dined there on that evening, the person was adamant we did and quite argumentative, we did have a drink at the bar, which we paid for, but no meals, I couldn't believe a Motel would do this? The rooms are quite comfortable but there isn't any airflow so the room got stale and stuffy very quickly, the air con was cold, the heater was hot, but nothing much in between. The rooms were very dark and very quiet, which is a good thing. The bathroom had no exhaust fan, the shower was over quite a high bath with no rail to hang on to I found this a bit dangerous, the shower water wet the toilet if you didn't angle the showerhead directly downward, the water was hot which was great.The beds were 2 singles pushed together, with the hard strip joining them, with no underlay, just sheets straight on the rubber protector, very sweaty and crinkly to sleep on, I did leave a note for the cleaner to fix but didn't, this was rectified by us using the spare doona for an underlay. The breakfast was the same every day, and very minimal. On checkout there was a security guard hovering around, made us all feel VERY unwelcome (there wasn't one there every other morning).. Did they expect that many unhappy guests checking out? Overall, the Motel is nice, clean and modern but the staff were not very friendly. I certainly won't stay here again, and have advised our company not to, pretty bad given we had a lot of rooms, and the function is an annual event.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Jennifish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant M, General Manager at Atura Dandenong, responded to this reviewResponded 20 October 2017

Dear Jennifish,

Thank you for taking the time to review your recent stay.

Firstly, please accept my apologies for your substandard experience. As you can see from the majority of other reviews across many online platforms we have dropped the ball on this occasion. Unfortunately we had a miscommunication in the lead up to the weekend of your stay which resulted in the closure of our outlets. Unfortunately by the time this oversight was brought to our attention the damage was done. In a bid to turn a negative into a positive we did offer room service on Friday night and serviced your colleagues with food and beverages from the downstairs bar. Additionally we re-opened Roadhouse bar specifically for your group on Saturday evening for which your colleagues appeared to be very grateful for.
I am not going to entertain some of the other feedback you have raised however will mention that it is not consistent with the views many other guests commonly share of the hotel.

Notwithstanding this, our Management team have addressed the shortfalls of your stay to ensure a repeat occurrence does not take place again.

Kind Regards,

Grant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017 via mobile

Restaurant and bar are shut every Friday Saturday and Sunday, and no-one mentioned this when we booked the rooms. For a hotel that has no restaurants nearby this is pretty average "service", especially considering they are touting themselves as a tourism and business stay hotel.

Rooms are ok, breakfast ok, service is average

Stayed: October 2017, travelled on business
1  Thank Eva F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant M, General Manager at Atura Dandenong, responded to this reviewResponded 10 October 2017

Dear Eva F,

It is regrettable to hear that you were disappointed with your recent stay. Whilst Roadhouse Bar & Grill is closed on weekends we are very transparent with the trading hours and do have additional food & beverage options available to in-house guests.

That said, I'm terribly sorry we didn't demonstrate a true experience at Atura Dandenong on this occasion.

Kind Regards,

Grant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017

Having decided to stay the night we checked in early on Friday evening - parking is plentiful - and were surprised how quiet the hotel was considering its handy location .I was expecting the roar od passing traffic and the noise of fellow guests - but we heard nothing. The room was bright and clean , and very modern - one may say ultra modern- and the curtains blocked the daylight so I was assured of a sleep in. - The Bed was comfortable, and the shower and bathroom very good. Staff friendly and helpful and a Bar fridge at reasonable prices - We were told the restaurant was closed but we could eat at the micro brewery on site in the basement area- I had been looking forward to strrolling to Hogs breath but we decided to take a punt.... glad we did. Friday is Parma and a Pint night $15. We opted for the pub menu and the beer was $6.50 a pint or $5 a schooner - No worries about drink driving if you stay. This is a hidden gem - we will be back.

Room Tip: Even room numbers face Princes Highway but are quiet !
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank NATSYS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa P, General Manager at Atura Dandenong, responded to this reviewResponded 6 September 2017

Dear NATSYS,

Thanks for the glowing review!

Good to see you stayed at the hotel for dinner and enjoyed a Parma and Pot in our microbrewery. I hope you managed to sample a few of our house brews!

I'll be sure to share your feedback with our teams. They'll be thrilled to read your comments on the room cleanliness and service quality.

Looking forward to your next "Magic Stay" with us.

Kind regards,
Lisa Parker - General Manager

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