Arrived late and received a voucher for a drink at the bar. Rooms ok, got the shower over bath type room, main issue is the long wait & sign in procedure for breakfast. This is totally inefficient and under staffed.More
- Free Wifi
- Free Parking
Arrived late and received a voucher for a drink at the bar. Rooms ok, got the shower over bath type room, main issue is the long wait & sign in procedure for breakfast. This is totally inefficient and under staffed.MoreShow less
Thanks for the review. In regards to breakfast, we'll certainly take your feedback on board and look at other ways to streamline the arrival process throughout peak periods.
I honestly do not have a bad word to say about our stay, a minor stuff up on my and Booking.com part that left us with only a queen bed for the 3 of us was easily fixed with I guess you would call it an upgrade to a triple. The bed was comfy again, both Atura Blacktown and Dandedong have their distinct differences a couple of which would improve Dandedong ie larger TVs and in house movies. But in saying that the staff, one staff member especially "Otile" are what makes Atura Dandedong a much classier stay. Otile Thank you so much for all your kind words to our daughter prior to her tournament, we will definitely be back in the future. And could management please pass on to Otile that our daughter did come away with a first place with a huge gold cup to show for it. You meet some people in jobs sometimes where you say to yourself that person is in their perfect job and that lady definitely is and deserves a reward/award for her customer service. Thanks again for the warm and welcoming stay.
Firstly, thank you for taking the time to review your recent stay.
Secondly...and far more importantly - thank you for your wonderful acknowledgement of Otile's customer service. In modern society, customers typically feel compelled to highlight their grievances and only a small minority take the time from their busy lives to pay tribute to the staff who have contributed to their memorable experience. I have no doubt Otile will take enormous joy in reading your review as she takes equally great pride in her approach to the hotel and it's guests.
Thirdly - a huge congratulations to your daughter for such a fantastic achievement! If you send us through a photo we'd love to post on our social media to help celebrate the win!
Thanks again for the outstanding review Kim, we'd love to see you again when you are in Dandenong next.
Well wasn't sure what to expect, have been looking for a decent hotel close to where our son lives, we have found it, My initial thoughts were it is in a very noisy location but lets give it a go, glad we did. We had the Aura suite which was huge in size with a separate bedroom, very modern and extremely quiet. Location is great close to Freeway and the Princes hwy. The hotel was very welcoming and the bed extremely comfortable. We will definitely be coming back and have already rebooked for early December.
Dear Michael D,
Thanks for your lovely review. Please feel free to reach out to me before your next visit in December, I will personally see to it that you and your family are very well looked after.
(03 9771 6000)
Absolutely beautiful hotel, hidden in down-town Doveton! Funky decor, room was so well appointed. Staff super friendly. Facilities awesome! Toiletries divine!
Great venue for corporate gatherings with plenty of meeting/function rooms and its own brewery!
Dear Liz A,
Sounds like we made quite the impression - hopefully you've found your new home away from home!
Thanks for the fab 5 star review, hopefully we'll see you back again soon.
From Check-In to check out the Atura experience was exactly what I want out of a hotel.
Straightforward, friendly, and, comfortable.
I really liked the simplicity of the styling and the amenities of the room itself. The bed was comfy, the shower was good, the internet did its job, and the coffee-pod machine was very welcome!
I also loved all the little incentives the hotel has, from the loyalty card that offered 20% F&B purchases in either dining area, the free drink token, the free mini-bar for booking direct via the Atura website, or the Go-Green incentive which for those staying more than one night.
Great bar on the ground floor has some excellent spirits in and, THERE'S A MICROBREWERY IN THE BASEMENT BAR. Awesome.
Dear Peter M,
Thanks for the sensational feedback. The team at Atura Dandenong take great pride in our guest reviews and will take great satisfaction in reading your post.
We look forward to welcoming you back to the hotel again soon, hopefully to enjoy another one of our great beers in Brownstone Brewery.
We stayed here recently whist on a week long work function. Quite a different Motel...The 'room service' option means that you can order food but you have to collect it from the restaurant. This wasn't explained in the compendiums, we were quite late when we wanted to order food so had no other option. We had a very long day of travel and didn't feel like socialising..
The Motel was fully booked out for 3 of the nights that we were there, but the restaurant & Bar we not open and the downstairs brewery was closed as they had a private function almost every night, so no drinks, no food, WTF?? They did open the restaurant specially for us all on one night, notice was given quite late so we'd organised different meals, we were not treated very nicely when we advised them this. I was woken up at 11pm asking for me to settle a restaurant bill when we hadn't even dined there on that evening, the person was adamant we did and quite argumentative, we did have a drink at the bar, which we paid for, but no meals, I couldn't believe a Motel would do this? The rooms are quite comfortable but there isn't any airflow so the room got stale and stuffy very quickly, the air con was cold, the heater was hot, but nothing much in between. The rooms were very dark and very quiet, which is a good thing. The bathroom had no exhaust fan, the shower was over quite a high bath with no rail to hang on to I found this a bit dangerous, the shower water wet the toilet if you didn't angle the showerhead directly downward, the water was hot which was great.The beds were 2 singles pushed together, with the hard strip joining them, with no underlay, just sheets straight on the rubber protector, very sweaty and crinkly to sleep on, I did leave a note for the cleaner to fix but didn't, this was rectified by us using the spare doona for an underlay. The breakfast was the same every day, and very minimal. On checkout there was a security guard hovering around, made us all feel VERY unwelcome (there wasn't one there every other morning).. Did they expect that many unhappy guests checking out? Overall, the Motel is nice, clean and modern but the staff were not very friendly. I certainly won't stay here again, and have advised our company not to, pretty bad given we had a lot of rooms, and the function is an annual event.
Thank you for taking the time to review your recent stay.
Firstly, please accept my apologies for your substandard experience. As you can see from the majority of other reviews across many online platforms we have dropped the ball on this occasion. Unfortunately we had a miscommunication in the lead up to the weekend of your stay which resulted in the closure of our outlets. Unfortunately by the time this oversight was brought to our attention the damage was done. In a bid to turn a negative into a positive we did offer room service on Friday night and serviced your colleagues with food and beverages from the downstairs bar. Additionally we re-opened Roadhouse bar specifically for your group on Saturday evening for which your colleagues appeared to be very grateful for.
I am not going to entertain some of the other feedback you have raised however will mention that it is not consistent with the views many other guests commonly share of the hotel.
Notwithstanding this, our Management team have addressed the shortfalls of your stay to ensure a repeat occurrence does not take place again.