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Westwood House Hotel
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Reviews (987)
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All reviewscity centrewedding receptionlovely hotelbar foodlast weekendstayed here for one nightfollowing morningreception areacooked breakfastfrom start to finishenjoyable staylovely roomboth nightsgalwayreceptionistirelandoutskirts
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Reviewed 9 August 2017 via mobile

We stayed in this hotel over the bank holiday weekend just gone. Nice stay but you would know hotel is closing - it really could do with an upgrade in parts. Unfortunately one of our party left his wallet on the premises during lunch and we felt the staff really didn't want to hear about it. We got no assistance in relation to finding it. It left us with a bad impression.

Stayed: August 2017, travelled with family
Thank Majella69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westwood H, General Manager at Westwood House Hotel, responded to this reviewResponded 15 August 2017

Dear Majella,

Many thanks for your recent review of our property.
It is true that we are closing next year but we are still striving to maintain the highest level of standards throughout the hotel until such time - I'm sorry if you felt this was not the case.
In relation to the loss of your friends wallet I can assure you that we do take such matters very seriously. I'm sorry if the member of staff you were speaking to did not give this impression. In such incidents if there is anything at all we can do to help we certainly would. Thank you once again for your review.

Kind Regards,

Therese Dalton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

Cannot rate this hotel for a wedding high enough.


Absolute shame that it is being knocked down because it is a gorgeous hotel all round.

Our room was lovely - so comfortable and the interior was lush.

The wedding reception was perfect - everything run so smoothly. The service was excellent, the staff were so friendly and helpful and the food was top-notch. everything cooked to perfection.

A thoroughly enjoyable weekend was had by all.

Would highly recommend a visit no matter what the occasion.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank WhereToTry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

The staff could be a lot more guest friendly here if they wanted to be I know that just don't go there no just dont. In general and absolutely. My friends and I have been coming here for years. We have always spent a fortune here. We deserve to be treated with respect for it.

Stayed: June 2017
1  Thank dannycillumini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westwood H, Guest Relations Manager at Westwood House Hotel, responded to this reviewResponded 14 August 2017

Dear dannycillumini,

This is the 2nd time in the last few months whereby our staff have been your target on tripadvisor. As before we would ask you to clarify exactly what your issue is with our staff & afford us the opportunity to resolve the problem.

I am available to speak with you at any stage my contact details are as follows sales@sweeneyhotels.com

Kind Regards

Mary Ann O Shea McCabe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

We stayed here as attending a wedding close by. Hotel was clean and the staff were lovely. We had a meal in the hotel the night we arrived and it was delicious. Beds were so comfortable and we had a great nights sleep on our 1st night. Other 2 nights were at the weekend and there were weddings on in the hotel and there was a bit of noise outside but not enough to disturb our sleep. Were heard after our stay that the hotel was closing, such a shame. Great hotel with accommodating staff.

Stayed: July 2017, travelled as a couple
Thank sunseeker_9979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westwood H, Guest Relations Manager at Westwood House Hotel, responded to this reviewResponded 14 August 2017

Dear sunseeker_9979,

Many thanks for taking the time to post your review, we are delighted to hear that you enjoyed your stay with us.

Kind Regards

The Westwood Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

Just back from a 5 night stay here. Staff in the bar are really pleasant. Not much of a selection for breakfast. Rooms are dated and beds not comfortable. On our last night there was a wedding and it got very loud and also we received annoying and threatening phone calls in the middle of the night and the next morning from some idiots in another room, i did phone reception to complain, but was told they couldnt do anything about it. Hotel is close to the town centre. On check out there was not even a mention about the phone calls from reception. Not a good experience!!!.

Stayed: August 2017, travelled on business
Thank pauline s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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