Arrived late 12mn at costco opposite had trucks coming and backing in, beep, beep for hours and alarms! . Still renovating. Would stay elsewhere too expensive. Breakfast very basic but included. Airport shuttle a bonus.More
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Arrived late 12mn at costco opposite had trucks coming and backing in, beep, beep for hours and alarms! . Still renovating. Would stay elsewhere too expensive. Breakfast very basic but included. Airport shuttle a bonus.MoreShow less
We appreciate your recent stay with us and the time to provide a few thoughts. I apologize the updates taking place throughout the hotel hampered your guest experience. As a team, we have taken additional steps to ensure we minimize any disruptions to our guests, however it is very challenging to eliminate all. We hope to welcome you back on your next visit to the area.
My wife and I did a one night stop-over at the HI Express Vancouver Airport. It is located within a five minute taxi ride from the airport, and about 25 minutes from the cruise port (non rush hour). The hotel was adequate in every way, but not outstanding
in any way. It was perfectly suitable for a low cost stop-over. The typical breakfast buffet is included in the fare. The rooms and public areas are very typical of a Holiday
Inn Express, so you should know exactly what to expect. Check in and out were prompt, and there was no problem getting a taxi to the pier.
The team and I appreciate your recent stay with us. I hope the fresh updates currently being applied to our public and guest areas will make your next stay more comfortable.
You pretty much know where you are with an HI-EX wherever it is. As a frequent HI user this one was no different, which is to say it was clean, safe and comfortable. A free shuttle bus to/from the airport was very welcome - one word of advice, there are three HI-EX in the area served by two different shuttle buses so make sure you get on the right one; the drivers are very helpful but too easy to jump on the wrong bus if it's busy.
Breakfast was better than average here with plenty of choice and more hot food than is often seen at HI-EX.
The hotel was in the middle of refurbishment while we were there so the foyer and lifts weren't looking there best but don't let this put you off. The reception and housekeeping staff were friendly and efficient.
Arriving from a 20 hour trip I was pleased that the airport shuttle was on time (every 30 min). The reception staff was friendly and helpful. The rooms are what you can expect from this hotel, although a bit outdated. The A/C unit is a bit noisy but does its work.
Stayed here before and that's why we were back. Good airport hotel. At time of stay hotel was under renovations. I barely noticed. No construction on the floor we stayed in and while work was going on in the lobby, it was hard to notice. Another great stay.
Stayed at this hotel 5/29 and 5/30. The staff, especially Terry and Ian, were extremely helpful and probably the most friendly, accommodating staff I've ever met. The hotel included full hot breakfast each day, and was across the street from Costco. Rooms were clean and comfortable. It also has a free shuttle to the airport. Can't say enough good things about this hotel.