We stayed at this hotel on our arrival to and departure from Vancouver. Both of our stays were excellent. Check in staff were friendly, informative and happy to assist us with information about the local area. The room was clean and quiet. There is a large mall a block away and of course the airport shuttles are very handy and frequent. Our children loved the pool which was located in a lush courtyard. It doesn't matter where you are in this hotel. all of the staff would greet you warmly. This was a left a great first impression of both the hotel and Vancouver.