Hotel is nice.. bit of a longer drive to airport than we thought. Front desk was helpful but stingy with their pillows. Food shop had very little and prices were high. May or may not stay here again..More
- Free Wifi
Hotel is nice.. bit of a longer drive to airport than we thought. Front desk was helpful but stingy with their pillows. Food shop had very little and prices were high. May or may not stay here again..MoreShow less
Thank you for your comments regarding your recent stay with us. I was surprised to hear about the problem with the pillows and will be bringing this up with our rooms division management this morning. Please accept my apologies for this.
I hope you will choose to stay with us again next time you are in the area. I would like the opportunity to prove to you that this is not a normal occurrence in our hotel.
Please feel free to contact me personally.
Overall a nice experience. Offers shuttles to and from the airport and the hotel is located close to the airport; fast check in and out experience, fast elevators. The hotel has lots of shopping and dining options in close walking distance, including the Richmond Centre mall. The hotel is also close to the sky train.
The bed was very comfortable and the furnishings modern and well maintained. The first floor has lots of guest seating throughout the lobby area, the dining/bar area and around the corner where the conference rooms are located. In the lobby they offer fresh fruit throughout the day (apples and oranges), coffee in the morning and cool lemon water for the rest of the day.
Cons include the extremely poor internet service. For the cost of this hotel one expects top wifi connectivity however its very poor and drops continually. Of course they offer "better" wifi for an additional fee which is absurd. Another con was my room service - I choose their "green housekeeping" option my first night which declines housekeeping services. There is no description as to what this refers to and I assumed it meant no change of towels, no changed bedding, no cleaning of the bathroom, no vacuuming of the floor. I did not know it also meant no refresh of the amenities including coffee, tea, cream, sugar, cups, shampoo, etc. The remote control for the TV was also not working which I had left a note about for housekeeping, not realising that they would pass my room by. I did not choose the green housekeeping option the next night and while most all of my amenities were refreshed my dirty drinking glasses were not; instead they were left behind with no fresh glasses to replace them.
I did not end up using the hotels pool or hot tub. The pool, while heated, was outside and when I tried to use the hot tub the door was locked.
Fantastic hotel, 10 min from the airport, 2 blocks from major mall. Friendly and very helpful staff. Nice Jr. Suite rooms with separate bed rooms. Good meeting facilities and plenty of (pay) parking. Only real negative is the fitness center is terribly small, but they do provide access to the community centre gym across the street. Internet is also hit or miss, depending on the room. I'd happily recommend it here though.
Stayed in a one bedroom suite. Room was very clean and updated. The bed was super comfortable. The shower has good pressure and instant hot water. The staff were friendly and fast. The location is convenient to the airport and they have a good shuttle service. Would definitly stay there again.
Most airport hotels or so so at best. We stayed here after a ski trip to Whistler the night before our departure. It is quite a nice place. The rooms were comfortable. The beds were quite cozy. The staff was professional and very helpful. Surprisingly the restaurant food quality was quite good for an airport hotel. The staff was also very friendly and professional. I would definitely stay here again I needing a hotel near the Vancouver airport.
This is our second stay at this wonderful property. The quiet location is located near the Vancouver Airport and rooms are nicely sound-proofed. The bed was comfy and shower was indeed very good. Service is top-notch.