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All reviewsfront deskfull kitchenfree breakfasttype of foodmicrowave popcorntwo bedroom suitefairview mallwafflesthe breakfast areaexcellent stayparking lotearly checkonly downfallfree parkinglong term staybusiness tripquiet location
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Reviewed 24 October 2016

We were accommodated in everyway in according to our preference and that was exceptional to say the least! We were on the top floor and with plenty of towels as we requested. We were reminded that we were late since we did request for early check in...all with a friendly smile!
The place is generally well kept and the room was clean and welcoming! Breakfast was served with real china plates which is becoming rather rare since disposable has becoming common practise! We could however smell the cooking of adjacent rooms.
The furnace is noisy as cited by some of the guests but bearable.
On the side, one thing that bothered me on the outside of our windows was the old and torn Canadian flag!!!

Room Tip: We always enjoyed rooms in the higher floors!
  • Stayed: October 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Tsangs53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 25 October 2016

Dear Tsangs53,

We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. Your feedback, which highlights our successes and areas for improvement, helps us to achieve that goal. We look forward to your return trip.

Best,
Anita Shu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2016

This is a little hidden gem. This hotel is rated a 3 star, but do not let that fool you. The staff is amazing, and the rooms are great. With this visit, I had to check in really late, after 10pm for a business meeting next day, and I was automatically upgraded to a 2 bedroom suite.

The suite was really clean, spacious, great for families or groups of people for weekend getaways. I recommend giving them a try.

Room Tip: Suite 108 just across the pool is great.
  • Stayed: October 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Rudi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 21 October 2016

Dear Rudi G,

Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, amenities ample and accommodations comfortable. We appreciate your review and recommendation and look forward to your return.

Best,
Anita Shu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2016

Rented a 1 bedroom suite for 9 days - hot outside - however the air conditioner in the suite was extremely noisy - sounded like a train going through the room - woke us up every time it went on - that is one reason low rating - too bad and the air conditioner is in the bedroom!! The hotel was crowded but only one elevator out of two worked - morning congestion every day. Bathrooms had a very loud ventilation system also - no taking a soak in the bathtub - One of the "in" doors was also not working - apparently workmen had come for the elevator and door - no parts it seemed. Breakfast was very ordinary - not even waffle machine - the staff smiled a lot to try and make up for problems. There is no coffee or tea during the day - this service was stopped for cost - too bad it was a nice gesture especially in the PM. When TV broke, a repairman was quick to visit and fix. Again the staff make up for lots of going on activity. The hotel has absolutely no type of transport or lift - it is in industrial area - quiet but you do need a car - taxi is very expensive - there is a well used swimming poor with lots of kids - definitely not a business type hotel - more of meetings with family, attending weddings etc. Rates are good and cleanliness is excellent.

Room Tip: If you want quiet, choose high floor - lots of kids running about lower floors
  • Stayed: August 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank smurfeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 4 September 2016

Dear smurfeee,

Thank you for acknowledging that our service and cleanliness even though you did not find our accommodations or amenities to your liking. I'm very sorry for the issues with the elevator during your stay. We appreciate our guests taking the time to provide us with valuable feedback both positive and opportunities for improvement. Thank you for staying with us and for your time in reviewing our hotel.

Sincerely,
Anita Shu
General Manager

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Reviewed 2 August 2016

The staff here are so warm and friendly. They left me and my family a nice package in our room with snacks and it was really appreciated. I left something in the room when we departed and the Trini lady at the front desk immediately called me to advise me and said she would store till i came back next year. Excellent Customer Service

Room Tip: 2 bedroom suite
  • Stayed: July 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Shaun S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 3 August 2016

Dear Shaun S,

We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and I look forward to sharing your remarks with the team.

Best,
Anita Shu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2016 via mobile

We came to the Toronto area on a family vacation. The hotel was clean and the staff was friendly. Upon check-in we discovered the bathroom sink was leaking. They didn't have anyone that could look at it that night. A hotel employee came by with a small basket of treats, which pleased my kids. It was fixed when we got back the next day.

Nice location as it was relatively easy to get to downtown Toronto or to the zoo. Quite a few restaurants in the area that were good.

Stayed: July 2016, travelled with family
Thank Maria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this reviewResponded 25 July 2016

Dear Maria W,

Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. It is reflections like yours that give us the valuable information we need to serve our guests better. We look forward to your family's return!

Best,
Anita Shu
General Manager

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