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“Treated very poorly”

Pizza Factory & Lounge
Ranked #21 of 61 Restaurants in Osoyoos
Price range: US$0 - US$15
Cuisines: Latin, Fusion
More restaurant details
Restaurant details
Good for: Romantic, Child-friendly
Dining options: Dinner, Lunch, After-hours, Delivery, Takeout
Description: It has been my family's tradition to eat real and healthy. For over 18 years we've been providing fresh made food to Osoyoos residents and visitors.At the Lounge you can relax with a glass of Okanagan wine or a world cocktail. Fresh cut flowers & HD TVs surrounding you, while Latino music takes you away!Hereby, you are invited to taste the difference, from hand-tossed dough to home-made sauces to Real milk cheeses, it's all about quality! Signature Baked Pastas, Gourmet Pizzas, Succulent BBQ Ribs & Chicken, Fresh cut Salads, Quick tapas & decedent desserts, something for everyone!
Reviewed 19 August 2018 via mobile

Four young ladies (youngest being 13) went for pizza and asked for separate bills, this is when the server didn’t know how to do that and she told them that they are wasting her “time and resources”.
She was very disrespectful and treated them very poorly and her behaviour exceletaed to hostility.
After we (parents) became aware of this incident we went to the restaurant to speak to the manager.
The manager said; the restaurant was very busy and if he wasn’t the owner he would quit. But no matter what, a customer should never been told that they are waste of time.
We will never go back.

Thank Milena20182018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 190 reviews

Reviewed 13 August 2018 via mobile

Stopped in for lunch and it was delicious. Fresh toppings and crunchy crust. Waitress was pleasant and helpful. I’d stop again if I was passing through.

Thank AllyV_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2018 via mobile

This place can be easily missed if you don't know where to look.
Great pizza and average prices. Waitress was friendly and helpful

Thank p s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2018

We drove up at 9pm hoping to order some food. The sign said open, so we were happy about that! As we pulled up, the crowd of staff outside smoking looked at us like we were aliens. Two ladies walked into the shop without even saying anything. They came back and said, sorry we're closed. Ummm. OK. turn your sign off then! The next day we really, REALLY wanted pizza, so we drove up in the afternoon on our way back to the hotel to find out what time they were open to. My fiance walked in, waited at the till for about 10 minutes - seriously, 10 minutes, and the server just ignored him, huffed and puffed and walked around offering no assistance. Finally the owner came up and asked if he could help. We asked the closing time which he said 10:30-11, and that was that. That night, around 10:00 PM, we called to order pizza, and again, they said they were closed. Like get your stuff together, people! I won't even bother trying next time. This place is a joke.

Thank TrvlMarMil33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

As we were getting hungry and thinking what or even where should we eat, we saw this pizza place and thought, let's do it! I ordered a baked lasagna, was okay, abit runny... my friend had a salad I think, see how memorable this experience was!!!??? Drinks took awhile, everything actually took longer than it should have considering we were the only ones in there at that time. Prices were average which in a tourist town is a plus, service was kind of below expectations ..... Will continuing looking for alternatives!

Thank EJ B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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