We recently stayed on a Saturday night, visited the nearby St. Jacobs market. Found the room to be adequate, well cleaned and bright with big oversize windows. There was a hand sanitizer left to clean the remote control for the TV, so many remotes at hotels are filthy.

There were a few cobwebs on the ceiling of my room that were missed, though overall there wasn't much dust on the furniture. Noticed many dead bugs in the hallway wall sconce lights too, and big handprints of a child on the ice maker.

Special requests for non feather or down pillows were ignored. I always pack a "My Pillow" for these kinds of trips. The doors slam hard when they close, so if you happen to have rowdy children for a hockey tournament or a loud wedding party, you should expect to be awaken in the night. Our room had an oversized hot tub, and the model they installed was deep and slippery, no grab bars to help you get in and out.

Disappointed by the "Bistro", it was not much of a restaurant though the wine prices were cheaper than other restaurants. If you want a decent meal, nearby Jacks down the street or The Crazy Canuck attached to Market Road Antiques is a better bet. It seemed like the offerings in the pantry were bare, they only had Pepsi products, and no orange juice after the brunch rush.

Our trip was almost ruined - and the main problem was breakfast. They say that breakfast is "available", so we were expected a standard buffet style breakfast for which you pay extra. However, the only thing they have outside was coffee and if you want breakfast you need to order it. We had to drive to Niagra Falls that morning and had a very tight schedule, but we need to eat something. Not only everything was overpriced (I had a bowl of oatmeal with a couple of blueberries thrown in for $9 or so, but there was a line in the restaurant, and they were in no hurry. Eventually we ordered some food and then had to wait for it to be brought to our table. The food was OK, but we spent close an hour there rather than 15-20 we were counting on. As a result, we missed the safari trip planned on that day. This really makes no sense, if people want a leisurely breakfast and are willing to wait for it, this is fine, of course, but they must provide the option of a quick one for the travelers who are in a hurry.
The hotel is on the smallish side, but clean overall. The staff is not very welcoming and completely untrained. When we were checking in, they were quarrelling because the printer did not work. Thet were not rude, but they asked some personal questions, which are really not appropriate from the hotel staff. There was fairly loud music in the lobby at night and when we asked to turn it down, they said that they would not know how to do it (!). Overall, a huge disappointment, considering decent reviews they have.

We were guests here for 1 night and were disappointed. The previous night we had stayed at the Hampton Inn & Suites & it was $50.00 cheaper. We had to purchase our breakfast of scrambled eggs, homefries, sausage and toast for my husband and I ordered oatmeal and blueberries and a bagel with cream cheese. The coffee was complimentary and our bill was $29.95. We should have gone to Jack's Family Restaurant for a decent breakfast. The shower had not been updated and was still a tub with a shower curtain and no hand held shower faucet. The drain closed on my husband and we had to manually hold the stopper up to drain the tub. We wouldn't stay here again.