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Reviewed 2 November 2022

We recently stayed on a Saturday night, visited the nearby St. Jacobs market. Found the room to be adequate, well cleaned and bright with big oversize windows. There was a hand sanitizer left to clean the remote control for the TV, so many remotes at hotels are filthy.

There were a few cobwebs on the ceiling of my room that were missed, though overall there wasn't much dust on the furniture. Noticed many dead bugs in the hallway wall sconce lights too, and big handprints of a child on the ice maker.

Special requests for non feather or down pillows were ignored. I always pack a "My Pillow" for these kinds of trips. The doors slam hard when they close, so if you happen to have rowdy children for a hockey tournament or a loud wedding party, you should expect to be awaken in the night. Our room had an oversized hot tub, and the model they installed was deep and slippery, no grab bars to help you get in and out.

Disappointed by the "Bistro", it was not much of a restaurant though the wine prices were cheaper than other restaurants. If you want a decent meal, nearby Jacks down the street or The Crazy Canuck attached to Market Road Antiques is a better bet. It seemed like the offerings in the pantry were bare, they only had Pepsi products, and no orange juice after the brunch rush.

Date of stay: October 2022
Trip type: Travelled as a couple
Thank Michael B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 August 2022

Our trip was almost ruined - and the main problem was breakfast. They say that breakfast is "available", so we were expected a standard buffet style breakfast for which you pay extra. However, the only thing they have outside was coffee and if you want breakfast you need to order it. We had to drive to Niagra Falls that morning and had a very tight schedule, but we need to eat something. Not only everything was overpriced (I had a bowl of oatmeal with a couple of blueberries thrown in for $9 or so, but there was a line in the restaurant, and they were in no hurry. Eventually we ordered some food and then had to wait for it to be brought to our table. The food was OK, but we spent close an hour there rather than 15-20 we were counting on. As a result, we missed the safari trip planned on that day. This really makes no sense, if people want a leisurely breakfast and are willing to wait for it, this is fine, of course, but they must provide the option of a quick one for the travelers who are in a hurry.
The hotel is on the smallish side, but clean overall. The staff is not very welcoming and completely untrained. When we were checking in, they were quarrelling because the printer did not work. Thet were not rude, but they asked some personal questions, which are really not appropriate from the hotel staff. There was fairly loud music in the lobby at night and when we asked to turn it down, they said that they would not know how to do it (!). Overall, a huge disappointment, considering decent reviews they have.

Date of stay: August 2022
    • Location
    • Sleep Quality
    • Service
1  Thank borisn191
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 July 2022

We were guests here for 1 night and were disappointed. The previous night we had stayed at the Hampton Inn & Suites & it was $50.00 cheaper. We had to purchase our breakfast of scrambled eggs, homefries, sausage and toast for my husband and I ordered oatmeal and blueberries and a bagel with cream cheese. The coffee was complimentary and our bill was $29.95. We should have gone to Jack's Family Restaurant for a decent breakfast. The shower had not been updated and was still a tub with a shower curtain and no hand held shower faucet. The drain closed on my husband and we had to manually hold the stopper up to drain the tub. We wouldn't stay here again.

Date of stay: July 2022
2  Thank quincysm0m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 June 2022 via mobile

The staff was amazing very friendly and I hate to give them a one star but we were going to a wedding and there was no air-conditioning in the main lobby I felt horrible for the poor staff working in those terrible conditions also we were on our way to a wedding and while we waited three minutes for our driver to pull up my hair and my make up was ruined because of the humidity I can’t even begin to imagine working an entire shift like that.

Date of stay: June 2022
Trip type: Travelled with friends
1  Thank njab0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 May 2022 via mobile

We had 4 stays here in a matter of a month and trust me we felt at home!! The staff was extremely kind and helpful. Our heartfelt thanks to GM-Kay Koots, Suketu from Front desk , very kind and helpful housekeeping lead Ann, the Bistro lead Shefi for ensuring we were well taken care of. You all are a good wonderful bunch of people and assets to Marriott. With each trip to marriott I only become more and more of a loyal and proud member.

All in all a lovely trip, hope to be back soon.

Regards, Meeit K Chhabriaa

Room tip: Parking available, good evening snacks and very good place to chill
Date of stay: May 2022
Trip type: Travelled with family
Thank Maahi C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kay Koot, General Manager at Courtyard by Marriott Waterloo St. Jacobs, responded to this reviewResponded 17 May 2022

Dear Maahi C and Family!
Sincerely appreciate your positive comments and in particular thank you for naming Suketu Anne and Sheffy - who will now receive special kudos from the Team!
It was indeed a pleasure to host you ... we count on saying Welcome Back some time soon!
Stay Safe!
Kay

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