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The Highland Manor(Owen Sound)
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All reviewsexcellent hotelbishops landingwalking pathview of the waterrestaurant staffcontinental breakfastlake huronpleasant stayhot tubeggs benedictplace to stayclean roomsnice roomearly checkin townbed was comfortableup to date
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16 - 21 of 596 reviews
Reviewed 31 December 2017

Booked into this hotel for 2 nights. Went to the on-site restaurant for supper last night. The food and service was great. Tonight go down to have dinner and find out that because of the hockey game next door reservations have taken up all the tables. Expressed our displeasure with the restaurant and front desk about not being advised that we needed reservations and neither the restaurant nor front desk was helpful at all. Perhaps in the future the front desk should let their out of town guests know in advance that reservations are needed when the hockey game is on.

Stayed: December 2017, travelled as a couple
2  Thank NewbieTraveller57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason H, General Manager at Best Western Inn On The Bay, responded to this reviewResponded 3 January 2018

Hi NewbieTraveller57,

Please accept my apologies for not being able to accommodate a table for you on the second night of your stay. You make a good point about communicating to our guests when we expect to be busy in the restaurant. I am glad that you enjoyed your initial experience in our restaurant enough to look forward to returning the second night. It has become a very popular place to eat and we may start recommending to all guests that reservations are a good idea. On a whole, I hope you found your room adequate and would still consider returning in the future. I would gladly make it a special treat for you if you would be kind enough to contact me directly. Thank you for posting this feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2017

As a Best Western member we took advantage of a promotion that allowed us to upgrade to a quality room with a "view" (hotel located on and overlooking a large bay on Georgian Bay). It was a lovely escape from our heavy snow and much colder December than usual. Staff are excellent. Food was very tasty in on-site restaurant. An enjoyable stay and respite between Christmas and the New Year.

  • Stayed: December 2017, travelled as a couple
    • Value
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Review collected in partnership with Best Western
1  Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2017

I have used the Best Western in Owen Sound many times, including for a long term stay for work several years ago. This winter the family used it, 6 rooms in all, over Christmas while we visited elderly parents. Great staff, even eggs benedict for Christmas morning! The staff was busy but quick and polite. We came back for the Christmas buffet and it was excellent. They also took very special care of our elderly guest in a wheel chair. Very helpful and very accommodating to a table change to make life easier for her. Thank you. We also had our dog with us, the dog friendly rooms are on the ground floor with great access to let them out. We also used this hotel for our first night after getting married in Owen Sound and for the morning breakfast. That was also great service.

  • Stayed: December 2017, travelled with family
    • Value
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Review collected in partnership with Best Western
1  Thank petergwarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2017

Friendly reservation process with helpful staff. Easy and quick check-in despite being busy. Excellent room with large window with view and very clean. Quality bed, quiet, great sleep. Internet issue was quickly resolved. Again, friendly, quick and trouble free check-out. Hope to stay again when in the area. Highly recommendable.

  • Stayed: December 2017, travelled as a couple
    • Value
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Review collected in partnership with Best Western
1  Thank Anna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2017

Very pleasant staff and comfortable amenities overall. Room was a little dated but very clean. Bed was very comfortable. Hotel is located next to the bay and is close to downtown. Arrived during snow storm conditions. Parking lot was plowed and salted by the next morning.

  • Stayed: December 2017, travelled on business
    • Value
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Review collected in partnership with Best Western
Thank 916eliov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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