I have stayed there twice and it is really good. Hotel is renovated and clean. The staff is super professional and the rooms are clean and well appointed. The location is perfect, right downtown close to the bars and restaurants.Also, the Market is near by wish is a plus.I will come back. Very good value for money.
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I've stayed here multiple times over the years. During my last stay I noticed they are now charge extra for parking and they charge extra for using the bowling alley and mini golf downstairs. I already paid hundreds of dollars to stay at the hotel, and they want to charge more to use the facilities? I guess the next step is to charge people to use the gym or the pool. I'm done with the Crown Plaza.
Dear Shermockholmes,
I would like to start by apologizing for your frustration with the charge for parking and the recreational activities. We have always charged for these however. We do want you to know that we value you as a guest and would love it if you reconsidered and stayed with us again.
Warm regards,
Martina Gareau
Assistant Front Office Manager
This is a sold place to stay in downtown Kitchener. Hotel is clean, rooms are nice, central to everything.
We stayed here for a wedding that we went to over at the Walpur a block away. We got two rooms here for the same cost as one over there. All you are doing is sleeping in your room anyway so this place was good for that.
Didn’t use the pool or bowling alley so I can’t comment on that.
As said, the rooms were nice, hotel well kept. It has what appears to have been multiple additions over the years, which makes it a bit of a maze in parts. If you have mobility issues, I’d recommend asking for a room near an elevator.
There is a lounge near the lobby, my brother in law and I went to go for a drink and watch some tv there while our wives got ready for the wedding, but they closed in the afternoon until 4:30, doesn’t make much sense to me.
Again, if you’re looking for a decent, clean and affordable place to stay downtown, this is a solid choice.
Greetings,
Thank you for taking the time to leave a detailed review, it is appreciated. We are glad to hear that you enjoyed your stay overall, but would love to have you back again so that we may provide you with a perfect 5/5 stay the next time you find yourself needing overnight accommodations in the Kitchener-Waterloo area!
Warm regards,
Martina Gareau
Assistant Front Office Manager
Great place to stay with friendly staff . It can be recommended as it's worth the money spend .Rooms are well maintained and the food at the aqua restaurant was great. Wish I were there for 2 more nights during my Canadian trip.
Sandeepasok,
We wish you were able to stay longer too! We hope you enjoyed your visit to Canada and have the opportunity to come back soon!
Warm regards,
Martina Gareau
Assistant Front Office Manager
Hotel staff are very friendly and pleasant, from the moment I check in until I check out, I found everyone at the hotel carries a smile on their face. Our room is very clean and well maintained. Among all other hotel that I have stayed in this area, Crown Plaza really stands out and their price is always reasonable.
Thank you for taking the time to tell us about your experience at Crowne Plaza KITCHENER-WATERLOO.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
Again, thank you for choosing Crowne Plaza
Crown Plaza Kitchener-Waterloo is an awesome place to stay. It’s clean and well maintained for their guests. All needs have been met and we loved it! I recommend anyone this beautiful place to stay. Especially. front desk and housekeeping were great in meeting the needs and the guest expectation. Aqua Resturant was amazing their food was mind blowing. And a special thanks to the sale team in giving us a great offer and quick assistance with all our requirements. Again, a great place for all ages!!
Dear Flyer2004bibin
Thank you for taking the time to tell us about your experience at Crowne Plaza KITCHENER-WATERLOO.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
Again, thank you for choosing Crowne Plaza
