We did last minute reservations, and we were accommodated.
Water was bottles were given as a complementary. Room very clean and bathroom also. Beds very comfortable. Very close to Toronto which was our final destination.
Price was excelent. More
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The front desk staff were friendly but the room, while reasonably clean, is in need of upgrading. The carpet, walls and washroom are worn and the bed is worn out. Every movement was amplified and woke the person sleeping next to me. The price wasn’t cheap for what we got. Not sure how this is the highest rated place in Kitchener.
Hello,
Scheduled renovations in 2020 unfortunately were put on hold due to the pandemic. As it has come to be known, the hospitality/tourism sector was hit very hard with continued rolling closures and openings with business’, airlines etc. Many hotels are still functioning at less than pre pandemic occupancy. We hope to move forward with renovations as soon as supplies/labor become more readily available.
That being said you mentioned the staff was ‘friendly’, and the room ‘clean’ which is always a top priority. Thank you.
As for our ratings…it is has been our experience thus far, that a friendly face, clean surroundings, location, and a safe environment can still go a long way with many of our guests.
The front desk staff was friendly and accommodating and that is where the good review ends. The room was musty and worn. I used an entire container of Lysol wipes cleaning all the surfaces because there were coffee stains and sticky surfaces. Cable was in and out. Their breakfast was ridiculous, I understand about Covid however having stayed at another hotel in Kitchener during this time where they could still provide you with a hot breakfast to have this hotel say they are providing you with breakfast when you get a small yogurt and a fruit cup that was quite frankly just ridiculous. To add insult to injury there was a $17 hospitality tax added to the bill so what you think is a good price for this hotel most definitely is not. We visit my mother as often as we can at the long-term care facility and I can assure you we will never be back to this hotel.
Hello,
We will start by saying our cleanliness on this forum speaks for itself with all our reviews. If you felt your room was not cleaned to your liking or standard, you only had to let us know the day you checked in, or on the second day of your two night stay. We would have been happy to assist you. The cable being in and out was a result of Rogers TV. The whole area was out for two hours.
The Grab & Go breakfast items, were not included in the price of your stay as we are not advertising a breakfast. This was explained at the time of your booking.
As for the hospitality tax, this is a tax the Region of Waterloo has mandated for all hotels in this area.
It was not a tax we do ourselves.
Your opinion is your own.
We will continue to provide the best in hospitality to all guests staying with us, as again our reviews can attest too via this forum.
My daughter is heading off to University in the Fall in Waterloo and this hotel is about 15mins away from the school (easy drive on the expressway) We've stayed here a total of 2 times while looking for an apartment for my daughter and her roommates. Great stay both times! Easy check in and out, free parking, free coffee and like a 'grab and go' breakfast in the morning with yogurt, fruit, power bars etc. We'll definitely say again when we visit our daughter. A no fuss hotel!
Hi BrendaKayBB,
It was our pleasure to read your review today of the Kitchener Inn and Suites.
We are most thrilled to know that your first stay prompted a second stay, so to that...we thank you!!
We are pleased to know the check in/out process was easy, and that you were able to enjoy some of the amenities we offer daily.
We do hope you were able to find an apartment for your daughter, and truly wish her the best in her upcoming year at university.
Always know you have a home away from home here, should you be coming back this way.
Stay Safe!
Warm Regards,
Front Desk Reservations
Kitchener Inn and Suites
My buddy got married 2 weekends ago and we all decided to stay at Kitchener Inn as the price was right and the location was close to the venue. I had a great night sleep, beds were comfy... no complaints here, hotel was even close to a couple pubs so the party continued (in a responsible covid manner of course) I would definitely come back!
Hello andyfJ1518KW,
Thank you for sharing your feedback and rating of your most recent stay at the Kitchener Inn and Suites.
Congratulations to your friend as well as!
We are pleased to know you had a 'great nights sleep' and you found the beds 'comfy'.
We are also happy to know the location worked well and it was close enough to the venue. We certainly are in walking distance of a few restaurants and patios. It's nice to know you were able to take advantage of the area with your friends.
The fact that you would 'definitely come back' is one of the best compliments we can receive. It would be our pleasure to welcome you back!
We appreciate your time, and wish you all the best!!
Kind Regards,
Front Desk Reservations
Stayed one night at the Kitchener Inn & Suites. Great price but the hotel is starting to show its age. Very friendly staff at the front desk. The “free breakfast” was disappointing…. a coffee and one cold item from the refrigerator. Wi-Fi speed was not particularly fast. Very close to highway 401. Good value for the price & would stay again.
Hello drummerhill,
We thank you for choosing the Kitchener Inn and Suites.
Unfortunately, we are still following the government guidelines for step 3
in Ontario when it comes to buffets as they are still not permitted at this time. We still wanted to offer something to our guests, hence the reason for the breakfast type items.
The WiFi issue may have been related to weather in the area, or high volume usage during your stay.
We are happy to know overall you would still stay with us again.
We would love to welcome you back the next time you are travelling this way.
Warmest Regards,
Front Desk Reservations
